“Had a new door installed .. the knocker was not put in centre of door..I said this to the guy who put it in and he insisted that it was..I didn’t bother arguing with him so I rang the office..They sent someone out and he agreed with me and tried fixing it .He said the lads didn’t put any washer on when putting on the knocker..I asked him to look at the lock as it kept sticking..He fixed the problem BUT the lock started sticking AGAIN and when I called them they said they could send somebody out to look but I’d have to pay….I was so disappointed with the after service as the door was never right and I told them that…I WOULD NOT RECOMMEND FAIRCO..
The lock is still sticking and getting worse..”
Hi, unfortunately, we have no record of your issue with our service team and your order ID "November 2020" is not valid. Please get in touch with service@fairco.ie or send us your details and we will help you resolve this issue.
“Poor service (fitting - the earlier service was great). They fitted the door with a piece of soft wood underneath, which was inappropriate for use on the floor. They promised to come back and address several items, which they never did. Very disappointed with the service, but the door itself is great.”
Hi Joan, unfortunately, our service department has no record of your issue on their system. If you are receiving issues with our work, please contact info@fairco.ie and a member of team will reach out to you.
“After care customer service appalling, on the installation there was vent covers missing on the windows, still waiting for these to be done plus some of the windows when closing it is missing the locking system, when i rang fairco where i purchased them a staff member was so rude and hung up the phone would not recommend”
“Customer service team are some of the worst people I have ever dealt with fairco as a company have been out to fix my door 3 times in 4yrs due to parts failing and when I said I wasn't happy with this and didn't feel I should have to pay for recent fault as it was just outside warranty your customer service agent compared my front door lock to a car and said things fail if you didn't get your car serviced it would also fail .I have never heard anything like this before were you compare a door lock to a car which has prob close to 10thousand moving parts ignorent horrible attitude would never ever deal with your company again”
