FamilyPoolFun Reviews

Name: FamilyPoolFun
Rating: 2.21

2.2 Rating 150 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

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Metrics

2.2

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 28th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ladder steps was awesome. We got them in a week. Easy to assemble.”

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Posted 2 years ago

“I placed my order in March, was advised 4-6 weeks. I called and after multiple times of calling got through and was told another 2 weeks and to email for updates. My daughter (250 miles away) took 2 days off to help me set up the pool, but it never arrived. 2 weeks later still nothing, no tracking for shipping, nothing, I have sent multiple emails and no response. I called again and after multiple attempts connected again. I was told it will be another 4 weeks. When I stated this is unacceptable I was advised that I am welcome to cancel my order. I asked if I would be charged and was advised, yes there is a restocking fee. I asked what the restocking fee is for when they do not have the pool I ordered and was given the reason being that they have some of the items. I paid for the items I ordered at the time of order through PayPal and will be using PayPal for dispute resolution on this matter. As someone who has been patient, and in customer service for decades as a public servant, this is deplorable. I read a review here about understanding the impacts of COVID19 on small business, I truly do. What I deplore in this interaction is the absolute lack of customer service response, the lies that are told to delay further when someone is finally reached, not returning or responding to 9 emails over 3 months requesting a status update, and then wanting to charge me 5% to return my money for restocking an item they do not have. These are not COVID19 related actions, these are bad business practices and fraudulent ways of doing business.”

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Posted 2 years ago

“Absolutely horrible!! Liars We are disputing charges. Can’t charge is for nothing. Ridiculous. BUYER BEWARE THIS COMPANY IS A FRAUD”

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Posted 2 years ago

“Horrible customer service. Zero communication and they had the balls to charge me 5% on a refund for a pool ladder they could not deliver. This company is a joke.”

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Posted 2 years ago

“so I have read many reviews regarding this company and became very scared of what was going to happen. I ordered a pool 3/6/2021 with all anticipation that it will take a while. Was told 6 weeks. At 6 weeks they called me and said they had to give me a bigger pool at the same price, OK cool. was told 3 more weeks. Then when I called again 3 weeks later was told 3 more weeks. (middle of June). My husband and I decided to go with another company and cancelled out current order. We did receive our refund in a timely manner and the process was pretty painless. So I give them 2 stars because I never did get my product and felt I could not get a straight answer on when I would get it, but refunding was not as bad as some of the reviews I saw. So i wanted to write this so people know this is not a bad company and they aren't trying to keep your money, but if you order an actual pool expect it to take months.”

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Posted 2 years ago

“Purchased a pool, liner and pad. Waited 8 weeks to receive it. No communication from Familypoolfun. Received pool with wrong liner and no pad($100 pad) tried contacting them again and no answer. Spend your money elsewhere. you will have issues and they wont respond to help”

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Posted 2 years ago

“Horrendous customer service”

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Posted 2 years ago

“Well, I wasn't going to write a review, but felt I should to help others in their decision process. It is a large sum of money that you may or may not ever get back. Our pool journey started May 15th 2020! After countless, unproductive phone calls, emails and texts we finally received our pool, in DECEMBER 2020! Obviously we were unable to set it up. So, May is here, 1 yr later, and we open up our packages with much anticipation, only to be disappointed. NOT ONE THING I ORDERED WAS DELIVERED ..GRRRR! Missing the solar pads as well as the gorilla pad. Instead I received, what I call a "knock off". Absolutely no way to reference what I actually received. Called and spoke to Lisa, she said to fill out a ticket......done and now we shall see. I will post again once I get some answers! Good luck and I hope this helps.”

FamilyPoolFun 1 star review on 29th May 2021

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Posted 2 years ago

“I ordered a pool liner on the 4th of April said it would take 2 months, call after 2 months said it's going to be another 2 months. Not giving me any updates that this would happen. So far I would not recommend this company. Not happy at all.”

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Posted 2 years ago

“May 2021, Received pools steps in a damaged carton dropped at my door with no signature required. Attempts to make a claim are still ongoing, cannot get any response from there customer service .”

FamilyPoolFun 1 star review on 27th May 2021

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Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY! when you order, they tell you what you want to hear. They sent half of a pool and told me they did not know when the other parts would arrive. I sent all parts back (received confirmation of receipt) and still have received no correspondence or a refund of over 7k!!!”

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Posted 2 years ago

“Terrible customer service”

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Posted 2 years ago

“Ordered a beautiful blue stylish 16 x 16 round pool liner in early March it is now May 15… And I still have not got my liner… Just got an email saying that I can’t have the color I want and I have to settle for ugly gray liner… And it is going to be another eight weeks!!! Not a good company!!”

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Posted 2 years ago

“Quick service, friendly staff would recommend”

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Posted 2 years ago

“Trying to currently return our pool that we received in February of this year, and getting a complete run around from this company. I strongly encourage others to reach out to the BBB and the Attorney General's office and file complaint's against this company.”

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Posted 2 years ago

“Absolutely a scam company! Save your money and the headache because they will rip you off and then disappear!”

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Posted 2 years ago

“Purchased a Deluxe KIT with an upgraded liner. Was never told that the liner would ship separate. Went to install to find out liner is not here. Call and and was told it ships separate. Why would you sell a KIT and not send all of the parts? Was told on the phone that they will contact the vendor but have no idea when they will call back. So out the pools walls up to have to tear them back down. Wasted a Saturday and a few friends Saturday’s as well. Filed a complaint with the BBB and ordered an in stock (looking on Familypoolfuns site, the liner I paid extra for is out of stock). Hopefully get the money back for the liner and the upgrade fee. Hope to never have to do business with this company again. Buyer Beware.”

FamilyPoolFun 1 star review on 2nd May 2021

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Posted 2 years ago

“JAY BACKER IS A CROOK! SHOULD, AND WILL, BE IN JAIL!! We, in good FAITH, purchased a pool from his SHAM company. Or I should say, donated FOUR GRAND to his corrupt lifestyle. They lied to us for months and are selling products that they do not even have in their inventory to sell. Meanwhile they will lie, cheat, and steal to keep from refunding your hard earned money. They need to be SHUT DOWN NOW! They have used “COVID” as a ruse to line their pockets while unsuspecting customers suffer. DO NOT DO BUSINESS WITH THESE CRIMINALS! They are quick to take your cash but will not give a refund! TOTAL CROOKS!!”

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Posted 3 years ago

“I am surprised at the negativity here. I ordered a pool several years ago and had great service. Ordered pool cover great service Chemicals great service.”

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Posted 3 years ago

“It’s a Scam! Do not purchase anything from this company. I bought a hot tub at the beginning of the year. After numerous email and phone calls that were either not responded to, hung up on or I was fed some rubbish and given several false dates for delivery I still hadn’t received the hot tub after 2 months. I cancelled the order and now a month later I’m still waiting for a refund which they keep promising.in their own T&Cs it says within 14 days. Read the reviews in trust pilot. Do not believe the reviews elsewhere. This company is a scam, you have been warned! I am now taking legal action against the company, along with many other by the looks of it.”

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Posted 3 years ago

FamilyPoolFun is rated 2.2 based on 150 reviews