FamilyPoolFun Reviews

Name: FamilyPoolFun
Rating: 2.29

2.3 Rating 163 Reviews

31 %

of reviewers recommend FamilyPoolFun

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Metrics

2.3

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 14th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, I wasn't going to write a review, but felt I should to help others in their decision process. It is a large sum of money that you may or may not ever get back. Our pool journey started May 15th 2020! After countless, unproductive phone calls, emails and texts we finally received our pool, in DECEMBER 2020! Obviously we were unable to set it up. So, May is here, 1 yr later, and we open up our packages with much anticipation, only to be disappointed. NOT ONE THING I ORDERED WAS DELIVERED ..GRRRR! Missing the solar pads as well as the gorilla pad. Instead I received, what I call a "knock off". Absolutely no way to reference what I actually received. Called and spoke to Lisa, she said to fill out a ticket......done and now we shall see. I will post again once I get some answers! Good luck and I hope this helps.”

FamilyPoolFun 1 star review on 29th May 2021

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Posted 4 years ago

“I ordered a pool liner on the 4th of April said it would take 2 months, call after 2 months said it's going to be another 2 months. Not giving me any updates that this would happen. So far I would not recommend this company. Not happy at all.”

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Posted 4 years ago

“May 2021, Received pools steps in a damaged carton dropped at my door with no signature required. Attempts to make a claim are still ongoing, cannot get any response from there customer service .”

FamilyPoolFun 1 star review on 27th May 2021

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY! when you order, they tell you what you want to hear. They sent half of a pool and told me they did not know when the other parts would arrive. I sent all parts back (received confirmation of receipt) and still have received no correspondence or a refund of over 7k!!!”

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Posted 4 years ago

“Terrible customer service”

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Posted 4 years ago

“Ordered a beautiful blue stylish 16 x 16 round pool liner in early March it is now May 15… And I still have not got my liner… Just got an email saying that I can’t have the color I want and I have to settle for ugly gray liner… And it is going to be another eight weeks!!! Not a good company!!”

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Posted 4 years ago

“Quick service, friendly staff would recommend”

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Posted 4 years ago

“Trying to currently return our pool that we received in February of this year, and getting a complete run around from this company. I strongly encourage others to reach out to the BBB and the Attorney General's office and file complaint's against this company.”

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Posted 4 years ago

“Absolutely a scam company! Save your money and the headache because they will rip you off and then disappear!”

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Posted 4 years ago

“Purchased a Deluxe KIT with an upgraded liner. Was never told that the liner would ship separate. Went to install to find out liner is not here. Call and and was told it ships separate. Why would you sell a KIT and not send all of the parts? Was told on the phone that they will contact the vendor but have no idea when they will call back. So out the pools walls up to have to tear them back down. Wasted a Saturday and a few friends Saturday’s as well. Filed a complaint with the BBB and ordered an in stock (looking on Familypoolfuns site, the liner I paid extra for is out of stock). Hopefully get the money back for the liner and the upgrade fee. Hope to never have to do business with this company again. Buyer Beware.”

FamilyPoolFun 1 star review on 2nd May 2021

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Posted 4 years ago

“JAY BACKER IS A CROOK! SHOULD, AND WILL, BE IN JAIL!! We, in good FAITH, purchased a pool from his SHAM company. Or I should say, donated FOUR GRAND to his corrupt lifestyle. They lied to us for months and are selling products that they do not even have in their inventory to sell. Meanwhile they will lie, cheat, and steal to keep from refunding your hard earned money. They need to be SHUT DOWN NOW! They have used “COVID” as a ruse to line their pockets while unsuspecting customers suffer. DO NOT DO BUSINESS WITH THESE CRIMINALS! They are quick to take your cash but will not give a refund! TOTAL CROOKS!!”

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Posted 4 years ago

“I am surprised at the negativity here. I ordered a pool several years ago and had great service. Ordered pool cover great service Chemicals great service.”

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Posted 4 years ago

“It’s a Scam! Do not purchase anything from this company. I bought a hot tub at the beginning of the year. After numerous email and phone calls that were either not responded to, hung up on or I was fed some rubbish and given several false dates for delivery I still hadn’t received the hot tub after 2 months. I cancelled the order and now a month later I’m still waiting for a refund which they keep promising.in their own T&Cs it says within 14 days. Read the reviews in trust pilot. Do not believe the reviews elsewhere. This company is a scam, you have been warned! I am now taking legal action against the company, along with many other by the looks of it.”

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Posted 4 years ago

“No matter what you do... do not order here... they have the worse customer service, ever! Very rude! Hung up, the phone on me, twice... Didn't even want to connect me, to a supervisor. There is no free delivery! Additional Hidden charges $50 plus another $30 to take it off the delivery truck... additional fees for CT residents, and Addition charges upon delivery for the truck driver! Save the hassle, and shop on Amazon or ebay!!!”

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Posted 4 years ago

“Delivered quickly and in good condition.”

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Posted 4 years ago

“This so called company is a joke.There is no customer service to speak of either.Their website misrepresents products,and when you return them they keep a big part of your money.What a sorry way to do business,by ripping people off.I would pay twice the price anywhere else and steer clear of these crooks.”

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Posted 4 years ago

“Simple and easy when I had questions I called and texted, your pool experts had the best knowledge in the industry! Thank you for being good to work with. Your shipping team kept us up-to-date. Would recommend FamilyPoolFun to anyone wishing to get a pool kit.”

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Posted 4 years ago

“The website is nice with detailed descriptions of the pools. The packages you have put together makes it easier to get started. Great Customer Service! They are helpful and knowledgeable. They provided updates that there were delays in the shipment because of the shortages of pools. They assured us we would get the pool and we did. Took longer then we liked; however, the wait was worth it and the family is enjoying the pool.”

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Posted 4 years ago

“I ordered the Coronado 2 sauna and turned out to be great purchase! Jay was very informative and after hearing what I had to say recommended a great purchase. The shipment arrived on time.”

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Posted 4 years ago

“I ordered a pool robot and within a week it was delivered. The price was exactly what others charged, but I received a Sr. Citizen's/Military discount. So, 2% is better in my pocket than someone else's. Communication with the owners was great. I read all of the reviews and up until Covid-19 interrupted normal business operations, FamilyPoolFun had great reviews. I spoke to a local brick and mortar store and they said that ALL pool/spa items were taking 8-12 weeks longer than any other time they could remember, and it was because everyone was at home and ordering pools and spas at a record pace. So the 1 star reviews I saw on this page are mostly during Covid lock outs. People are working from home and customers are expecting the same customer service as when companies were in full production mode. It is unfair to be so harsh on a small company. No, I don't work for this company nor do I have any vested interest in the company, but being a small business owner myself know just how difficult these times have been for everyone. Even my distributors that used to answer an email in less than an hour are taking 2-3 days to get back to me. I did my research prior to making my purchase and it wasn't until I received an email asking for a review, did I see this page and all the bad reviews people posted. It's unfair to kick a man when he's down, but that's what I see in the last years reviews. So this being the end of 2020, maybe this company will survive into 2021. The only reason I wrote this lengthy review is because of all the negative reviews and I had no such experience. So before you make a purchase from any online company, be realistic in your expectations. people are working from home (try to make a pool liner at home [ha ha]). Everything is taking longer than what it used to. Get used to it, it's the "new normal" Businesses will go under because of shut downs/lock outs even after you make a purchase and there will be nothing you can do about it. So, I will reiterate, the communication I received was top notch, friendly, and the product was shipped in less than a week.”

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Posted 4 years ago

FamilyPoolFun is rated 2.3 based on 163 reviews