FamilyPoolFun Reviews

Name: FamilyPoolFun
Rating: 2.21

2.2 Rating 150 Reviews

29 %

of reviewers recommend FamilyPoolFun

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Metrics

2.2

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 28th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Easy to assemble”

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Posted 2 years ago

“Received the above ground pool ladder before expected. Easy to read directions and ladder went together easily. Kept us informed on order shipping and delivery”

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Posted 2 years ago

“They bare so rude!! Got my pool months ago and no liner! they said it will ship at the end of July........got an email today that said, your liner is out of stock for the season.......that's it, no liner and no mention for a refund. It was a package deal and now what? I'm just out of the money for a liner? Is there really nothing that can be done?? Like they can just keep stealing from people??”

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Posted 2 years ago

“They were very helpful in finding a ladder that met my needs. It was delivered on time.”

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Posted 2 years ago

“They take your money and don’t deliver! I’ve been waiting weeks and finally canceled cause I can get it faster on amazon. Then to top it off after they charge you immediately, they threaten to tack on 5% reverse charge fee. No thanks”

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Posted 2 years ago

“First and Foremost, if you still decide to do business with Family Pool Fun, even after reading all these horrible reviews AND researching the BBB and seeing their over 200 complaints against them, Please, Please, Please DO NOT TAKE ADVANTAGE OF THEIR 4% DISCOUNT AND PAY THEM WITH AN ELECTRONIC CHECK! They are not doing you any favors, they are using that payment method so you have no recourse when they scam you in some way other than suing them which could take a while. I learned this the hard way, if I paid with a credit card, my summer would not have been ruined and me being out thousands of dollars. I purchased a $5,700 pool from them in April with the assurance that the pool will arrive in the middle of June. On June 16th, an email from Jay (the owner and a very rude and deceptive person) telling me my pool was on backorder and it wouldn't arrive until the 3rd week in July. In the email, there was an option to cancel the order which, at the time, I didn't want to take because by June, pools were all sold out. It wasn't until I received another email from Jay saying the pool is now on backorder until the end of July that I was afraid I would receive the pool sometime in August. I decided to fix my old, decrepit pool which needed a new liner and rust repair. My little boy waited years for a pool because I didn't have the funds to either fix or replace our pool. This year, I was blessed with a good job and wanted to give my son a fun summer. I purchased a liner for $900, padding and floor matting for another $200, a filter for $300 and finally the labor for $500. I waited until I received all the materials before canceling the order so to make sure I have what I needed. I cancelled the order on June 30th at 8:02am via email to Jay, the same day the guy came to fix my pool. It wasn't until the next morning that I saw an email from Family Pool Fun saying my pool (the one on backorder until the end of July) has shipped at 6:54pm the same day. I was devastated. I called the company and had the misfortune of speaking to that same older woman from a previous call on June 16th, who told me to, "get used to disappointment" in regards to the pool on backorder. This time, I was prepared and recorded the conversation. I explained to her that I cancelled the order per the email from Jay, she screamed back, "BEFORE IT SHIPS!!!!". I wrote Jay two emails that were unanswered. It wasn't until my third email, detailing what I would do should he not stop shipment ofthe pool (eg: contacting the BBB, contacting the DA in his state, suing him, etc.). I did get a response to that email which basically said, "bring it on". He also informed me that should I refuse the pool, I would be charged a 25% restocking fee and also shipping back and forth. This would have amounted to thousands of dollars. Even after forwarding him my cancellation email, it didn't matter. My family advised me to take the pool and try to sell it. This has been a MASSIVE ordeal for me. I am a single mom who only wanted to make my son happy but instead he saw me so stressed out this summer, I fell so bad. Please, take this to heart. This company is still in business because they get away with doing this to people. Granted, not everyone has had this type of experience with them. But do we really want a company like this to continue operating and doing deceitful practices when they know they can get away with it. There was another pool company which I wished I did business with that day in April. They are ProPools. I spoke to this guy at length that day and he was so very nice. The only problem was that his pool ETA was June/July. I spoke to him when I received the first backorder email from Jay hoping I could get a pool from him. He was so kind and sorry because all of his pools were sold out AND delivered to his customers. If I only stop one person from getting scammed by Family Pool Fun, I am happy.”

Helpful Report

Posted 2 years ago

“With the COVID 19 pandemic, swimming pool sales have increased over 400%. Combine that with the labor shortage and shortage of supplies, you have a slim chance of getting a swimming pool anytime soon and at a decent price. We ordered our MATRIX 54" 20ft pool on 5/29/2021 at the peak of pool season and received it today, 7/19/2021. Packaging was in excellent condition and actually arrived 2 weeks prior to the promised date. On top of that, we paid the regular price! Family Pool Fun could have easily taken advantage of all of us and skyrocketed their prices. The "less expensive" pools that you can buy at Target, Walmart and Amazon are double and triple the price right now and people are paying it! That's only if you can get your hands on one. The pool manufactured by Sharkline and sold by Family Pool Fun, are premium above ground pools that will last you decades(if properly taken care of). Ours has a 60 year warranty and is designed to stay up year round. These pools are no joke people. I will say it again, we paid the regular price. They did not stop taking orders, they did not jack up the prices. They continued to work their butts off to help keep us cranky customers happy. I am appalled at most of the reviews that have been left here. I am so sorry you did not get your pool in 3 days. I am so sorry that they did not respond to your snippy email right away. I am so sorry that you did not cut these people some slack that have continued to provide you an excellent product at an affordable price. I am so sorry that the world does not revolve around you! I have nothing negative to say about Family Pool Fun. This is a real company. They are not crooks. This is not a scam. Order your dream pool now. Expect it to arrive in about 6-8 weeks. Level your pool site while you are waiting for your pool to arrive. If you have anything to be mad about, be mad at COVID and the lame people not wearing masks or getting vaccinated so we can all get back to "normal".”

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Posted 2 years ago

“Very user friendly site, good prices snd promo delivery”

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Posted 2 years ago

“This company is far beyond amazing. I purchased a pool from them 15 yrs ago and it is still up and running. Thanks to Jay and his staff for their unconditional assistant on helping me. They CARE. I will share FamilyPoolFun to friends and family for their pool needs”

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Posted 2 years ago

“they opened the sale of a particular item for a short time frame and let me know when to order, which worked well!”

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Posted 2 years ago

“They will steal your money, refuse to speak to you, hang up on you, use Profanity when you are trying to get items you have paid for. I ordered and paid in full for a salt water chlorinator 10 months ago ($700) and they act surprised when I am upset . Craziness. The reviews on their “ ad” page are lies. See the BBB complaints.”

FamilyPoolFun 1 star review on 16th July 2021

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Posted 2 years ago

“Needed and saw the steps they were reasonably priced we received any pet me and they are perfect”

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Posted 2 years ago

“Without doubt the very worst customer experience”

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Posted 2 years ago

“May 1st I ordered a pool after talking with Jay the sales guy that says online that the pool was in stock. “Will be about 8 weeks.” I was fine with 8 weeks. A week out from our 8 week deadline I send a message requesting confirmation on our delivery. Jay: “They are saying more like the end of July.” Wait….what? The pool I ordered was in stock. So I call and of course Jay won’t get on the phone. “They don’t return calls. You’ll need to message their support system online.” Ok. No…..response…..from …..any…..of…..my…..requests. SERIOUSLY!!!! So Jay can return my phone call when I want to purchase a pool but can’t call me when I have questions about my order. Not even a return message back from their support people after my inquiries. People this is not how a business should be run. This is fraud. If you sell something that is “in stock” it shouldn’t take that much time to deliver. I literally cancelled my here from this company and ordered a pool from Amazon and received the same think in less than a week. DO NOT ORDER ANYTHING FROM THIS COMPANY. THEY WILL LIE TO YOU!! I think a one star is too high of a rating for this place. If you are still waiting for your purchase I would seriously consider canceling your order.”

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Posted 2 years ago

“I placed an order for a Pool Mat and received it an a timely manner. I called the customer service and they gave me a tracking number for my shipment. I highly recommend them.”

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Posted 2 years ago

“Love these stairs! They’re perfect for our little ones who are learning how to swim!”

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Posted 2 years ago

“This place is a disaster, ordered my pool April 1, 2021 and they telling me July 1, 2020 that I have to wait for the next couple of weeks, customer service sucks, rude unprofessional, bunch of idiots , I should gone with my original company which is Lesliepools, but I was hoping for early delivery so I went with with this disaster company now I’m paying the price for it, stay away from this company.”

Helpful Report

Posted 2 years ago

“Bought pool 4/30/21. Charged $9052.41 on 5/4/21. Received parts of a pool 5/17/21. Called and emailed immediately regarding missing parts, including the liner! Finally got back to us. The rest will be here mid June. Called & emailed again. Now It’s 6/29/21. Called again today. They couldn’t give me an answer when liner would ship, or if they even had one.Just disputed the charges w our credit card co. Terrible customer service, phones busy, emails take weeks to get a response. Spend your money with a different company.”

Helpful Report

Posted 2 years ago

“The item has several defects and damages and we can’t use the hardware because it doesn’t fit properly. Please refund or send directions and new hardware.”