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FamilyPoolFun Reviews

2.2 Rating 150 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

2.2

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 28th March 2023

Jacques H Tucker

FamilyPoolFun 5 star review on 1st February 2023

Mitchell’s C Roberts

FamilyPoolFun 1 star review on 23rd July 2022

FamilyPoolFun 1 star review on 23rd July 2022

FamilyPoolFun 1 star review on 1st July 2022

FamilyPoolFun 1 star review on 22nd June 2022

FamilyPoolFun 1 star review on 3rd June 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever. We ordered a poll on May 20th I still have not received a pool and it is July 12th. The only time you speak to a human is when they want to run your credit card or take your money and that will be the last time you speak to anybody on the phone. This company quotes Bible verses and says God-bless at the end of everything. This is the most unchristian like company I have ever dealt with. Thou shall not steal and thou shall not lie maybe they need to live by their Christian beliefs. Summer is halfway over and I'm having to cancel my pool and look for a different one thanks to Jay and his terrible company. I am disputing the change with the credit card company as fraud because that is what Family Fun Pools are a Fraud!”

Posted 3 years ago

“Didn’t respond to tell me they didn’t have my merchandise until I threatened them with the BBB”

Posted 3 years ago

“Nothing until they got my money. Even though the website says they are open, I do not believe it. I will be filing fraud with my credit card company and suggest others do the same. I will also file a complaint with the better business bureau in the area. No return calls and no return emails. If everyone with this experience will band together we might get something done”

Posted 3 years ago

“Worst company I've ever seen they never came through on any of their promises low quality product they still owe me money and the manager person made very inappropriate comment at my 14 year old daughter...SCAM SCAM SCAM SCAM SCAM SCAM SCAM”

Posted 3 years ago

“Worse customer service ever I am owed money for pool cove never received can’t get ahold of them on phone after you order they have hoops to jump through so u can’t receive your refunds hoping you will just forget about it and stop pursuing them wrong person I will keep after them till I get my refund it’s more principal than the money stay away please”

Posted 3 years ago

“STAY AWAY. By far the worst company I've had to deal with in a long, long time. Yes, everyone's experiencing covid issues this year. But this goes well beyond that. There is no customer help at all...customer service number goes straight to voicemail. They take on too much and then can't help anyone. They send out random emails that contradict each other and then when you email back or call and leave voicemails, no one gets back to you. My order was moved a month, twice, then cancelled. I called and called and emailed and emailed and no one bothered getting back to me throughout the entire process aside from a generic email here and there saying "check your latest email" or "thanks and be patient"...nothing whatsoever that answered any of my actual questions. I've since had to dispute the charge with my bank to get my money back and also have reported the company to the Better Business Bureau.”

Posted 3 years ago

“STAY AWAY. By far the worst company I've had to deal with in a long, long time. Yes, everyone's experiencing covid issues this year. But this goes well beyond that. There is no customer help at all...customer service number goes straight to voicemail. They take on too much and then can't help anyone. They send out random emails that contradict each other and then when you email back or call and leave voicemails, no one gets back to you. My order was moved a month, twice, then cancelled. I called and called and emailed and emailed and no one bothered getting back to me throughout the entire process aside from a generic email here and there saying "check your latest email" or "thanks and be patient"...nothing whatsoever that answered any of my actual questions. I've since had to dispute the charge with my bank to get my money back and also have reported the company to the Better Business Bureau.”

Posted 3 years ago

“Family Pool Fun and Jay Backer are a complete scam, I purchased a pool on May 5th or 6th and just received an email on 7/5/2020 saying that my order was cancelled followed by another email 2 hours later saying that it was expected to ship between 7/14/2020 and 7/24/2020. I was confused at this point so on Monday I finally reached someone by facebook messenger and was told at that time that it was cancelled due to damage. Now I have had nothing but trouble getting responses from this company for the entire 2 months of dealing with them and the only time that I get a quick response if facebook messenger. Do Not Buy From This Company”

Posted 3 years ago

“Not only was the pool of very poor quality and didn't match the description they didn't even send all the parts. I had paid someone to install the pool and had to continue with the installation but also had to go to the pool store to buy parts that they were supposed to have shipped. Their customer service is not only bad but dishonest and frustrating. I did everything they asked of me and in the end they just stopped returning my emails and answering the phone. Do not trust this company!”

Posted 3 years ago

“Doesn’t return emails or get back to their customers. Placed a order never received tracking information or anything else. I have emailed several time now response back!”

Posted 3 years ago

“I purchased a pool over a month ago. The one and only time you will hear from them is two days after they take your money. They refuse to answer the phone or respond to emails. Jay is a liar who only sales items he doesn't have in inventory. My pool is on back order and if you go on the website, even a month later, the pool says "in stock" and 2 week delivery. Don't be fooled by Jay. Please for own sanity and health shop elsewhere.”

Posted 3 years ago

“DONT DO IT. Its a nightmare. They will tell you "about two weeks" and it will take MONTHS to get what you ordered. They never answer your calls or emails. They will give you the run around. The directions are HORRIBLE. I have spent so much time and cried so many tears over this experience. FIND A DIFFERENT COMPANY. DO NOT buy from them.”

Posted 3 years ago

“I wish I had done online research about this company. There are so many negative reviews. Just google familyPoolFun to find out. They are not a member of Better Business Bureau. There are a five stars reviews I have no doubt were written by the company people. They should be prosecuted for fraud and theft. They sent out a wrong pool cover and charged me a second one without refunding me the first one. They said they would send me a shipping label that never came.”

Posted 4 years ago

“Jay was very helpful in the ordering process. Have never had a safety cover before, but he guided me thru the process. I ended up ordering wrong cover, but they made it right and sent me the right one. I just paid return shipping. Great experience and will send any business I can their way.”

Posted 4 years ago

“Poor 3% Warning! Stay the hell away from these guys. Before I ordered a pool pump on Friday, Nov. 29, I called to make sure that it was in stock, and I hoped that it could be shipped that day. I was ok with the promised Monday shipping. I was shocked and bewildered when I got a call late Tuesday afternoon wanting to verify my address, which was exactly as ordered. If that really was an issue, I should have been called Monday before the promised shipping. I was concerned about their stalling tactics, and called them Wednesday morning, and again Wednesday afternoon, wanting to know when and if it would ever be shipped. Members of staff told that only Jay could answer that question, and that he'd call me. Of course, he never did, and I cancelled the order that night. After waiting four more days trying to get my $475 refund, I finally had to get it through my credit card company. Next time I order from an unfamiliar company, I'm reading the bad reviews. I would have seen all the complaints to the Better Business Bureau, Ripoff Reports and Trustpilot. I would have known that their "address verification call" is commonly used for stalling. I'm surprised that Jay can get his employees to buy into his crookedness. Jay has proven once again that "one bad apple can spoil the whole barrel."”

Posted 4 years ago

“They had awesome customer service. Every time I called they were always helpful and always very nice!”

Posted 4 years ago

“Purchased a pool heater and had the audacity to call and ask if it was actually in stock to plan accordingly for install. Was told someone would call me in 30 mins. I waited and called back 3 hours later and told they were busy and I would be called by the end of the day. I called 3.5 hours later at the end of the business day and was told they drop ship so they don't actually carry it but Jay will call you tomorrow and verify. I get a call this morning saying yes, it can be shipped immediately but there will also be a new "access charge of $186". What??? Canceled. Wasted 24 hours I could have had a real company ship the pool heater. Don't waste your time with this unreliable unpredictable company.”

Posted 4 years ago

“Great people!!!! They took the time to talk to me and find out exactly what I needed . Fast shipping and quality products 5 stars all the way. thanks jay for taking the extra time to help much appreciated!”

Posted 4 years ago

“Ordered my 24' round and it was delivered on time-I bought the wedding cake steps to attach to deck-but also wanted the A frame ladder to use til deck was built which came with the premier package but it was left off my order so I called them and they fedexed them and got in 2 days-the customer service was excellent and have recommended them to my friends that want a pool-Great Company and Great Service 😀😀😀😀😀”

Posted 4 years ago

“SECOND UPDATE: We returned the chlorinator that they mistakenly sent, and they will not refund the shipping portion. It was their mistake, they should refund the shipping, too. Jay (the owner), promised they would refund the shipping, too, but two weeks later, still no refund. What an awful, scam of a company, and the rudest, smoke-rasp-voiced customer service people ever. They should be shutdown and prosecuted. UPDATE: We received the replacement part, and it was the same one we received the first time! Unbelievable! This company is THE WORST company. Again, DO NOT patronize this awful business. Service after the sale is definitely not this company's motto. Once they have your money, forget about Customer Service. After sending the wrong part, my wife has called four times, and I have called twice, and the salesman (Jay) has never returned any of our phone calls. This seems to be a trend with this company, judging from the other online reviews I have read. If not for the pool installer's endorsement, I would never have used this company. There are too many online pool supply pages to waste your time on this one. Stay as far away from this company as you can!”

Posted 4 years ago

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FamilyPoolFun is rated 2.2 based on 150 reviews