Name: FamilyPoolFun
Rating: 2.24

“I contacted this company on June 5th and to ask what the shipping times for pools were, I was told by Cierra that it would be approx 4 weeks. 4 weeks came and went and I didn't have a pool, I called and emailed multiples times with no response. I finally got a message that I would have it on the July 16 and finally received a partial order on July 24th. I contacted the company to tell them that I received the wrong pool, wrong mat, I paid for an upgraded mat, the wrong pool cleaner, no liner, no pump and no pool cover. I received a call from Jay on Sat July 25 who explained that the pool I received was the correct pool, the pool liner ships separately and to take pictures of the incorrect items and send them in. I took photos and returned them within an hour of speaking with Jay. Since them I've followed up on the 27th, 28th and 29th via email and telephone with no response. I ordered from this company because I was told that I would have a pool in 4 weeks. It's been 8 weeks Friday and I don't have a complete pool and cannot get these people to return my messages. Furthermore they claim to have the pools in stock, if they had them in stock then the COVID non-sense wouldn't be an issue.”

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Posted 4 years ago

“Can’t be trusted. Really just need to communicate honestly, we would have been very understanding but instead the choose to lie instead of telling the truth. Has been paid in full for over 10 weeks and we have nothing but a bunch of lies and misleading emails and phone calls”

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Posted 4 years ago

“PLEASE STAY AWAY!!! So like EVERYONE ELSE they took my money and will not answer my calls or emails. I have filed complaints with BBB, Attorney General Office in both Massachusetts and Minnesota, Federal Trade Commission as well as my Bank. I understand with COVID thing are difficult, but taking peoples money and Ignoring them is disgusting. I hope 🤞🤞🤞that people read these reviews and buy elsewhere to save themselves a HUGE HEADACHE!!”

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Posted 4 years ago

“I called the Browns Valley sheriffs department today to start to report to get my money back. You can also contact the Minnesota attorney general if you are going thru the same thing that we have with this company taking our money then having 4 false expected delivery dates and still don’t have a pool. We’ve had zero communication or responses to hundreds of emails, messages and calls. Only time they message is to push it back our delivery even longer. We called them in May to make sure they had the pool we wanted. They owner assured us that they did have it in stock. We paid for it in full and then suddenly the pool just disappeared!! They can’t ever answer the phone let alone an email. Taking thousands of dollars and then disappearing is not ok!! They are also deleting posts off their Facebook page So everyone that complains gets deleted and then blocked. Will update”

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Posted 4 years ago

“Do not order from this company, they will rip you off! I order a pool in April and was told it would take until end of June to get it. Here it is, end of July with no pool, no refund, and no contact from the company despite several calls, emails and texts. They were very kind and helpful when I ordered, but have now stolen my money and from other reviews, it looks like I'm not the only one.”

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Posted 4 years ago

“TOOK ALSO A MONTH TO RECEIVE ITEM, PARTS MISSING, PAID EXTRA FOR STAINLESS , WHEN RECEIVED THEY WERE SCRATCHED-UP , TRIED TO CONTACT CUSTOMER SERVICE BY PHONE & EMAIL, TOOK THEM ANOTHER WEEK TO REPLY”

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Posted 4 years ago

“I have ordered a pool and several items from them and never had an issue until now. Just need a replacement liner which is 1 year old and has a 15 yr warranty and I have not heard from them in almost a week. They said to call the manufacturer which I did and was told that it has to go through Jay and his company. I messaged them back and nothing, no reply, no we are working on it, nothing! Very disappointed as they have been great before this.”

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Posted 4 years ago

“Have sent several emails and called several times and left messages (no answer of course) AND STILL NOTHING!!! C’mon people, get it together! You have several businesses under the same owner and I don’t understand how. Your customer service is a joke! I get it, times are tough right now but you’ve had months to adjust to the new standards! 🤦🏼‍♀️ As of July 21 our pool pump blows sand in the pool no matter what we do. Bought another 200lbs of sand thinking that was the issue and it wasn’t. I have tried contacting familypoolfun for advice and they dont return my calls. Am now in the process of filing complaint through the Better Business Bureau. Oh and when you call and get their voicemail, the owner says God Bless. What type of Godly being treats people with such deceit?!? ***Take my advice as well as many others, spend your hard earned money elsewhere!!!***”

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Posted 4 years ago

“Despite everyone else giving this company 1 stars I am giving them 5. We ordered our pool on May 16th knowing that we were in the middle of a pandemic and that things would be delayed. We were first told that our pool would be delivered the last week on June first week of July. That worked for us since we had to prep our yard for the install. We then received a second email saying that our delivery would be the first full week of July second week of July. I kept in contact with the company via text message (yes it was a few hours or a day before I received a response). I also sent emails and always received a response back. While others feel like Jay is just giving the run around I did not feel that way at all. He gave me honest answers and told me that my pool was delayed. The only problem I ran into was that my pool was sitting at the shipping warehouse in my town for a few days without my knowledge. But I made a phone call to the shipping company SCIA and they had us scheduled for the next day. My husband and I checked our package and all pieces were there. We also used the extra time to level our ground. In the end and after a lot of youtube videos we decided to have a pool construction build our pool. The pool is absolutely beautiful and worth the wait. My advice about this company is to be patient. While some feel like they are just getting the run around. I feel like this company is working hard to fill orders during such a difficult time in our country. Pools are still being manufactured but slowly since people are working with social distancing etc. No one and I mean no one could have predicted that COVID-19 would have impacted our lives the way it has. It also doesn't help that we are stuck in our homes with nothing to do so many are buying pools that normally would not. This season is a different case than normal. But I appreciate all of the hard work that Jay and his employees are putting in for us so we can still enjoy what is left of summer!”

FamilyPoolFun 5 star review on 20th July 2020

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Posted 4 years ago

“Worst company ever. We ordered a poll on May 20th I still have not received a pool and it is July 12th. The only time you speak to a human is when they want to run your credit card or take your money and that will be the last time you speak to anybody on the phone. This company quotes Bible verses and says God-bless at the end of everything. This is the most unchristian like company I have ever dealt with. Thou shall not steal and thou shall not lie maybe they need to live by their Christian beliefs. Summer is halfway over and I'm having to cancel my pool and look for a different one thanks to Jay and his terrible company. I am disputing the change with the credit card company as fraud because that is what Family Fun Pools are a Fraud!”

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Posted 4 years ago

“Didn’t respond to tell me they didn’t have my merchandise until I threatened them with the BBB”

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Posted 4 years ago

“Nothing until they got my money. Even though the website says they are open, I do not believe it. I will be filing fraud with my credit card company and suggest others do the same. I will also file a complaint with the better business bureau in the area. No return calls and no return emails. If everyone with this experience will band together we might get something done”

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Posted 4 years ago

“Worst company I've ever seen they never came through on any of their promises low quality product they still owe me money and the manager person made very inappropriate comment at my 14 year old daughter...SCAM SCAM SCAM SCAM SCAM SCAM SCAM”

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Posted 4 years ago

“Worse customer service ever I am owed money for pool cove never received can’t get ahold of them on phone after you order they have hoops to jump through so u can’t receive your refunds hoping you will just forget about it and stop pursuing them wrong person I will keep after them till I get my refund it’s more principal than the money stay away please”

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Posted 4 years ago

“STAY AWAY. By far the worst company I've had to deal with in a long, long time. Yes, everyone's experiencing covid issues this year. But this goes well beyond that. There is no customer help at all...customer service number goes straight to voicemail. They take on too much and then can't help anyone. They send out random emails that contradict each other and then when you email back or call and leave voicemails, no one gets back to you. My order was moved a month, twice, then cancelled. I called and called and emailed and emailed and no one bothered getting back to me throughout the entire process aside from a generic email here and there saying "check your latest email" or "thanks and be patient"...nothing whatsoever that answered any of my actual questions. I've since had to dispute the charge with my bank to get my money back and also have reported the company to the Better Business Bureau.”

Helpful Report

Posted 4 years ago

“STAY AWAY. By far the worst company I've had to deal with in a long, long time. Yes, everyone's experiencing covid issues this year. But this goes well beyond that. There is no customer help at all...customer service number goes straight to voicemail. They take on too much and then can't help anyone. They send out random emails that contradict each other and then when you email back or call and leave voicemails, no one gets back to you. My order was moved a month, twice, then cancelled. I called and called and emailed and emailed and no one bothered getting back to me throughout the entire process aside from a generic email here and there saying "check your latest email" or "thanks and be patient"...nothing whatsoever that answered any of my actual questions. I've since had to dispute the charge with my bank to get my money back and also have reported the company to the Better Business Bureau.”

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Posted 4 years ago

“Family Pool Fun and Jay Backer are a complete scam, I purchased a pool on May 5th or 6th and just received an email on 7/5/2020 saying that my order was cancelled followed by another email 2 hours later saying that it was expected to ship between 7/14/2020 and 7/24/2020. I was confused at this point so on Monday I finally reached someone by facebook messenger and was told at that time that it was cancelled due to damage. Now I have had nothing but trouble getting responses from this company for the entire 2 months of dealing with them and the only time that I get a quick response if facebook messenger. Do Not Buy From This Company”

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Posted 4 years ago

“Not only was the pool of very poor quality and didn't match the description they didn't even send all the parts. I had paid someone to install the pool and had to continue with the installation but also had to go to the pool store to buy parts that they were supposed to have shipped. Their customer service is not only bad but dishonest and frustrating. I did everything they asked of me and in the end they just stopped returning my emails and answering the phone. Do not trust this company!”

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Posted 4 years ago

“Doesn’t return emails or get back to their customers. Placed a order never received tracking information or anything else. I have emailed several time now response back!”

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Posted 4 years ago

“I purchased a pool over a month ago. The one and only time you will hear from them is two days after they take your money. They refuse to answer the phone or respond to emails. Jay is a liar who only sales items he doesn't have in inventory. My pool is on back order and if you go on the website, even a month later, the pool says "in stock" and 2 week delivery. Don't be fooled by Jay. Please for own sanity and health shop elsewhere.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

FamilyPoolFun Reviews