“The service was 10/10, you guys actually take pride and care in your customers. I wanted a pair of heels where NSW did not have any left in my size , I had Terri from customer care team message/email me to help me get the heels I wanted for my engagement, she was so easy to deal with and helped me purchase my heels via the phone within minutes. Terri had great customer service. I’m extremely happy with my experience, I will definitely be purchasing more shoes from you guys.”
Hi Zara,
Thank you for your review of Famous Footwear.
We're so sorry to hear you weren't completely satisfied with your order. We do hope all was resolved with your in-store visit.
If you would like to discuss further or you require any further assistance, please contact us at customercare@famousfootwear.com.au.
Kindest,
The Famous Footwear Team xx
“Had to send shoes back, not suitable for me as I recently had knee surgery heel to high for me sorry for any inconvience I have caused I'm requesting money back into my bank account thankyou. Kind regards guiseppina sabatino.”
Hi Guiseppina,
Thank you for your review of Famous Footwear.
We're sorry to hear you weren't completely satisfied with your order. I can confirm your refund has been processed by our online returns team and funds returned to your account.
It's absolutely no inconvenience, thats what we're here for.
If you have any further comments or require any assistance, please don't hesitate to contact us at customercare@famousfootwear.com.au
Kindest,
The Famous Footwear Team xx
