Farmison & Co Reviews

Name: Farmison & Co
Address: Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Aberdeenshire
Rating: 4.80

4.8 Rating 30,350 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone

Verified review from genuine Farmison & Co customer.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Harlaw Road Inverurie Aberdeenshire, , Aberdeen,
Harlaw Road Inverurie Aberdeenshire, , Aberdeen
Aberdeenshire
AB51 4FR

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Farmison & Co 5 star review on 14th May 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently not good. Many products out of stock for weeks, and poor response to a simple question”

Helpful Report

Posted 5 years ago

I am sorry to hear you feel the service we are providing at the moment is not good, this is not the standard we wish to adhere to. I can see you have been a regular customer of ours and we hate to see you are disappointed. If you would like to give our customer care team a call on 01765 824050 we would be happy to discuss this further. Regards Rachel Customer care team

Posted 5 years ago

“I'm afraid most of the 100 day dry aged steaks I had purchased had to be thrown away. I persevered with 3 steaks (even with one in a curry!) having had to remove the black 'mold' on the fat which pretty much meant a sirloin without any fat to add to the taste. Whilst you say it is an acquired taste I am afraid my conclusion is that it was inedible so i have reluctantly has to dispose of the rest of the purchase!.”

Helpful Report

Posted 5 years ago

Our sincere apologies that you been so disappointed with our 100 day aged steaks! . We would love to be able to rectify this for you and restore your faith in the product. I can see you have been in touch with our care team, however if we can help any further, please contact us on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Ben, Customer Care.

Posted 5 years ago

“Really disappointing. This is our 3rd order & I have to say it really started well and I was won over but 3rd order was poor. The meatball packaging blew up way before sell buy abs had to through away abs the meat pies leaked everywhere when cooked and were tough and had no gravy and touch chewing flavourless meet. What a waste of hard earned money.”

Helpful Report

Posted 5 years ago

Our sincere apologies that this happened We would love to be able to rectify this for you and restore your faith in our brand. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Ben, Customer Care

Posted 5 years ago

“This review is purely for the Nidderdale sausages, the rest of my order was, as usual - excellent for quality, flavour and value. Back to the sausages.... the casings are so thick that it ruins them. Also, the filling (although it is 100% quality pork) didn't have any 'oomph'. Just a basic sausage, really. :-(”

Helpful Report

Posted 5 years ago

Thank you for purchasing from Farmison and taking the time to leave a review. I am pleased to hear you find most of our meat excellent quality but then sadden to hear you have been left feeling disappointed by our sausages. If you would like to contact our Customer Care Team on 01765 82 40 50 at a time suitable to you, we would be happy to discuss and hopefully rectify this for you. Regards Rachel Customer Care Team

Posted 5 years ago

“My first delivery from Farmison - long before the Covid pandemic - was generally a good experience, but a more recent one proved very disappointing. No problems with delivery, but the quality of the meat was very poor. I write this as someone who buys from farm shops and small butchers, mostly in Devon, rather than supermarkets. A brisket dried out even with very slow cooking; a lamb saddle (supposedly spring lamb) had a thick layer of fat and was particularly unpalatable. For the prices, these were well below the standards we are used to - in fact, I pay rather less in Devon for rather better meat. Chicken was okay, burgers good. My father-in-law (a Yorkshire man, through and through) echoed these comments about his own order. 'Very ordinary', he thought. I don't think I'll be returning to Farmison, even though I have an outstanding credit eith them - that lamb, in particular, will live long in the memory but in the worst possible way.”

Helpful Report

Posted 5 years ago

Dear Jonathan, I have contacted you by email to try and resolve this, Please kindly contact us at care@farmison.com, or alternatively 01765 82 40 50. We are disappointed that you've not enjoyed these wonderful products. We look forward to hearing from you. Kind regards, Hayley Customer Care Team

Posted 5 years ago

“The meat was 5/5.... beautiful, tasty and great portion sizes. However, I have to knock of 3 points for the packaging.... polystyrene packaging should be banned in this day and age. We need sustainable and 100% biodegradable packaging as standard. Other similar butchers and online meat delivery companies supply their packaging in this way. I had to drive 40 minutes to my nearest rubbish tip just to get rid of the packaging.... not ideal when you live with a vulnerable person during a pandemic! Such a shame because the food was brilliant. Please please sort your packaging out!”

Helpful Report

Posted 5 years ago

Thank you for your review and great comments regarding our meat products we are delighted to hear you are impressed with the taste and position size. With regards to the packaging, we are looking into more suitable packaging alternatives in 2020 and we are very committed to finding an environmentally suitable option. Regards Rachel Customer Care Team

Posted 5 years ago

“I was excited to receive my first delivery from Farmison but unfortunately the product was not of the standard I expected. The lamb skewers were mouldy and had clearly gone off despite me opening them before the use by date. Very disappointing to receive meat which is off especially after paying such a large price to purchase it.”

Helpful Report

Posted 5 years ago

I am so sorry to see that this has happened with the Lamb Skewers, this is not the high standard which we try to adhere to! I can see you have made contact with our customer care team and a refund has been issued I hope this has rectified the situation and restored your faith - Kind regards Rachel Customer Care Team

Posted 5 years ago

“Meat either tough and or fatty especially burgers and sausages . T bone rubbish”

Helpful Report

Posted 5 years ago

Sorry to hear you did not enjoy your order, I have looked into this and can see you have contacted the Customer Care Team here at Farmison and given us the opportunity to rectify and resolve this for you. Regards Rachel Customer care team

Posted 5 years ago

“Being a regular buyer before the Corona virus period, during it all the meat was sold out. Farmisons should have showed loyalty to their regulars by allowing them priority to buy their products over new customers.”

Helpful Report

Posted 5 years ago

“Lamb chops were very tough, my first order with you so very disappointed”

Helpful Report

Posted 5 years ago

I am extremely sorry that your first experience of ordering with Farmison & Co is not a positive one and you found the lamb chops to be tough. I would be grateful for the opportunity to turn this around. If you could contact our Customer Care team on 01765 824050 to discuss. Regards Rachel Customer Care Team

Posted 5 years ago

“Checked the ingredients before placing order on the burger pack. Unfortunately I did not on the sausages until after the order (my fault). Contacted immediately via email, then called the next day. I asked if the order could be changed, as my wife who is coeliac could not have them (gluten) to be told by the woman on the phone that the only things edible in my order were two steaks, as all processed meat was not gluten free due to environment made in. The steaks were lovely though. The rest we had to give to family. If you have gone to the trouble of putting the ingredients on the website, a little note stating not gluten free would be surely easier than sending stock responses out via email.”

Helpful Report

Posted 5 years ago

“Great delivery service, basic bland steak and burgers, a real let down.”

Helpful Report

Posted 6 years ago

I am extremely sorry you have been left feeling let down from your order, I can see since this review has been left you have made contact with Farmison & Co customer care team and hopefully the situation has been rectified and your experience is a much better one. Regards Rachel Customer Care Team

Posted 5 years ago

“Normally ok meat from them but sausages had thick skins and the chicken kofta looked appealing but was overly minced and sludgy - awful really, sorry but not Judy my opinion”

Helpful Report

Posted 6 years ago

Our sincere apologies that you found the sausages in your to have thick skin and the chicken koftas didn't look appealing. We would love to be able to rectify this for you and restore your faith in the products. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Rachel, Customer Care

Posted 5 years ago

“Exceptional quality meat - the duck was amazing and I definitely intend to continue to buy from Farmison after lockdown is over - whenever that happens! Delivery was as promised - service was excellent as expected from a small hands on business. Thank you!”

Helpful Report

Posted 6 years ago

“Paid £16.10 for 4 Badger Face Lamb Chops.This is £33/kg which is ridiculous.Chops were thin and not tasty.I’ve had better from Morrison’s at a fraction of price.I will never use this Company again.”

Helpful Report

Posted 6 years ago

Dear Anthony, We'd be happy to resolve this issue you've had with our Lamb Chops if you can kindly contact us at care@farmison.com. Our Badger Face breed has been extremely popular - and have been subject to many great reviews recently, so we're disappointed that you've not enjoyed this wonderful product. We look forward to hearing from you. Kind regards, The Care Team

Posted 6 years ago

“Unfortunately my order was wrong in several ways. I received half the steaks I ordered, middle bacon was replaced with streaky and unsmoked when smoked was ordered. Despite not receiving all the items I'd ordered I was not offered a refund, but instead given credit. Unfortunately, the amount of credit I was given wouldn't even cover the cost of replacing the missing and incorrect items!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback, we are so sorry to hear that you did not receive the right products and amounts, We take all feedback extremely seriously and would love to be able to put this right for you.I have already emailed you to try and resolve this. If you could contact us on 01765824050 or pop an email to care@farmison.com we will look into this further for you. We look forward to hearing from you Hayley – Customer Care Team

Posted 5 years ago

“The meat that arrived was nice enough. Came one day early which was good. Was missing a part of the order though(Indonesian steak) I did email, but didn’t get a response. It’s understandable, but disappointing.”

Helpful Report

Posted 6 years ago

I am extremely sorry you have not been contacted this is certainly not the standard we strive to deliver to our customers especially as your order had been missing items. Please could I request you contact our Customer Care Team on 01765 824050 and we will get this issue resolved and turn your experience around. Regards Rachel Customer Care Team

Posted 5 years ago

“Very good quality meat, however the pricing is at least twice that of a quality local butcher and is reflective of my rating”

Helpful Report

Posted 6 years ago

“Over priced for quality”

Helpful Report

Posted 6 years ago

“I was a little bit disappointed with Farmison. I found the quality of the chicken to be lacking, the goujons (which aren't cheap!) Were full of sinue and the mince was gritty. The stir fry tasted nice but there was very little veg! I'm afraid I won't be shopping again.”

Helpful Report

Posted 6 years ago

Farmison & Co is rated 4.8 based on 30,350 reviews