Farmison & Co Reviews

Name: Farmison & Co
Address: Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Aberdeenshire
Rating: 4.80

4.8 Rating 30,350 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone

Verified review from genuine Farmison & Co customer.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Harlaw Road Inverurie Aberdeenshire, , Aberdeen,
Harlaw Road Inverurie Aberdeenshire, , Aberdeen
Aberdeenshire
AB51 4FR

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Farmison & Co 5 star review on 14th May 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pork chops very tough”

Helpful Report

Posted 8 years ago

Our sincere apologies that you found the pork chops in your order very tough. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 601226 as we would to resolve this for you. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 8 years ago

“Service was great as usual, however the saussages were just about inedible because of extremely high salt content. I think the butcher added salt twice. I was also not happy with the rib-roast. They claim it was 35 days matured, but the colour of the meat looked more like 7 days matured. I'm afraid that it was not the usual high quality I received previously.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are really pleased that our Customer Service could be of assistance to you. We do apologise that you were not happy with the rib-roast and that the sausages were too salty. We would love to be able to put this right for you and so if you have not already done so, please contact either Steph or Karen on Customer Care and they will be able to rectify this for you. Contact Customer Care on 01765 601226. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 8 years ago

“The meat smelt funny after only 2 days in the fridge,it had a printed use by date of nearly 5 days but it didnt smell right after just 2 so i didnt eat.”

Helpful Report

Posted 8 years ago

We are extremely sorry to hear that this has happened and you were unable to consume the items. We would love to be able to rectify this for you so you can enjoy the produce we offer. If you haven't already done so, please contact either Steph or Karen on Customer Care and they will be able to resolve this for you. Contact customer care on 01765 601226. Steph, Customer Service Adviser

Posted 8 years ago

“What I received was not as described on the web site, I've already complained to your care team and received an explaination”

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Posted 8 years ago

“Sorry to say, but the ribeye we ordered, and have had two pieces from a pack of eight, was tasteless and tough. Hopefully the rest will be better. I have been cooking steaks for nigh on fifty years and I think by now I do know what I am about. We will give Farmisons another chance and order Aberdeen Angus next time.”

Helpful Report

Posted 8 years ago

We are sorry to hear you were unhappy with the products you received. We would love the opportunity to be able to rectify this for you. Could we ask you to call either Karen or Steph on Customer Care who will be able to look into resolving this matter for you and ensure you are 100% satisfied with all you receive from Farmison & Co. Contact the Care Team on 01765 601226. We do look forward to hearing from you. Steph, Customer Service Advisor

Posted 8 years ago

“Only had the cote de boeufso far and I have to say I was very disappointed. I cooked it longer than recommended and it was still very blood rare. Also it tastes nothing special as your advert. I have had much flavoursome meat from my local supplier. All in all not good Regards P Clegg”

Helpful Report

Posted 8 years ago

Thank you for your review Phil. We are aware that our Customer Service Team are already working with you on this and hope we can rectify it. Please do keep in touch so we can ensure you receive the best service. Steph, Customer Service Adviser

Posted 8 years ago

“Sausages tasteless, Bacon horrible.”

Helpful Report

Posted 8 years ago

Our sincerest apologies that you did not enjoy our bacon or sausages. We would love to be able to sort this for you. If you haven't already done so please contact either Steph or Karen on Customer Care and they will talk to you about what we can do to rectify this. Contact Customer Care on 01765 601226. We look forward to hearing from you. Steph, Customer Service Advisor

Posted 8 years ago

“I ordered 2 packs of beef Osso Bucco ( each pack serves 4 according to the website ) but it was very disappointing to receive a total of 5 slices , as I was having a dinner party for 6 people I had to order another park ( and that only contained 3 slices of Osso Bucco ) ,It would be great if they cut them all the same size as indicated on the website , wont use again !”

Helpful Report

Posted 8 years ago

“The topeside of beef I ordered was not 32 days as ordered. It was also tasteless and tough. I threw the mince that as ordered away as it was not very good. This was my first order with Farmison and would have thought that they would have tried to impress so that I would use them again. I already use a very good local butcher and will continue to use them.”

Helpful Report

Posted 8 years ago

“Delivery and packaging all fine. Meat quality very disappointing”

Helpful Report

Posted 8 years ago

“The expensive angus was tough”

Helpful Report

Posted 8 years ago

“1] By the time I got round to printing the cooking instructions for the 'pigs-n-blankets' they had disappeared from your website; however I guessed & they were fine 2] I cooked the goose breasts exactly as suggested, but added 5 mins since my husband does not like pink meat - they were still red and bloody [despite 15 mins resting] and we could not eat them - this was on Christmas Day 3] The partridges were very tough although I followed the instructions to the letter. I should add that I am an experienced cook [50 years] and have often cooked game before.”

Helpful Report

Posted 8 years ago

“The sirloin joint and steaks smelt of rotten blood even after cooking they stank awfull so bad even the dog didn't want it we did as instructed and froze on the delivery day on fast freeze Did not expect it to smell perhaps aged beef does smell we don't know will not buy again”

Helpful Report

Posted 8 years ago

“Although I ordered the Aberdeen Angus rib roast more than 3 weeks in advance, another breed was substituted at the last minute. Also, the saddle of lamb was very fatty...won’ get that again.”

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Posted 8 years ago

“gammon disappointing,fillet for wellington not uniform thickness”

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Posted 8 years ago

“I ordered a prime Rib for Christmas dinner and it was inedible. Tough and had to throw out. Worst prime Rib I've ever had and I make one every Christmas. My dinner was ruined. That was NOT a prime Rib at all! I spent a lot of money on show leather. I will never recommend or but from this company again.”

Helpful Report

Posted 8 years ago

“Service was excellent - informative and helpful. The Porchetta was disappointing. I thought it lacked flavour. I followed the Farmison recipe and timing exactly so no fault there. I chose Farmison because I was keen to have the best flavoured Pork for Christmas and was led to believe that that is what I would get from rare breed meat.”

Helpful Report

Posted 8 years ago

“I would firstly like to say that the quality of the meat was very good. However, the delivery ended up being very difficult as we booked a Tuesday slot as this was the only day that someone would be in to take the order. My wife waited in the the entire day and it wasn't until after 4pm that I received an email saying it wouldn't be delivered until the following day. My wife was actually ill on the Wednesday so could have taken delivery. The parcel force tracker said it was on its way into 18:15 when the tracker was updated to say that it wouldn't be delivered. Due to the importance of the delivery (Christmas dinner) I then had to take the Thursday off work to wait for it to be delivered. At the time of ordering I had hoped to make this a regular thing but sadly due to the delivery issues I don't think that we'll consider it.”

Helpful Report

Posted 8 years ago

Dear Neil, firstly thank you for leaving your review, we take all feedback we receive seriously and use it proactively to build our business. Unfortunately Parcel Force have had numerous logistical issues in December with a number of our customers being affected. Our sincerest apologies for the inconvenience which this has caused you and your wife, we have done everything we possibly can to keep our customers informed and minimise any delay. Please feel free to contact our Customer Care Team on care@farmison.com or call 01765 601 226 to allow us to try and put matters right. Thank you, Farmison & Co.

Posted 8 years ago

“My 3 bird roast was only 2 birds and the outside was just a layer of fat like the duck was on the outside and the turkey was missing. Turkey is not a fatty bird so all the fat must be from the duck. I didn’t feel this was a Farmison specialty as it had a label stating “Packed for Farmison”, so I guess it just came from a wholesaler and had a Farmison label stuck on it. I wouldn’t order it again.”

Helpful Report

Posted 8 years ago

“The meat arrived on time and was superbly packaged. We cooked the meat exactly as your chef recommended. The meat had an excellent flavour, however, it was very tough. I must admit to being very disappointed. We were really looking forward to Christmas dinner and I must admit I feel let down.”

Helpful Report

Posted 8 years ago

Farmison & Co is rated 4.8 based on 30,350 reviews