Farmison & Co Reviews

Name: Farmison & Co
Address: Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Aberdeenshire
Rating: 4.80

4.8 Rating 30,350 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone

Verified review from genuine Farmison & Co customer.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Harlaw Road Inverurie Aberdeenshire, , Aberdeen,
Harlaw Road Inverurie Aberdeenshire, , Aberdeen
Aberdeenshire
AB51 4FR

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Farmison & Co 5 star review on 14th May 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a very expensive boned stuffed rolled goose for Christmas. It is my birthday on Christmas day and my family were coming to share it. We very carefully followed the cooking instructions but they were totally wrong and two hours before the goose was supposed to be ready it was overdone-dry and tasteless. A waste of a good duck and our day was spoiled. Aftercare not too good either!”

Helpful Report

Posted 7 years ago

We take all feedback extremely seriously and we sincerely apologise that the cooking instructions for the goose were not suitable and you were not pleased with the aftercare you received. We would love to be able to put this right for you and so if you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and we can look into this further for you. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“This is the 3rd time i have used farmison and i was very disappointed. We brought 2 x 3kg wings of beef for £220.00. One of the wings was at least 30% fat ( I have photographic proof) and both pieces shrunk by 30% during medium cooking suggesting they were not dry aged at all. We struggled to feed 14 on 6kg of Beef !!!!. I have spent a lifetime buying at markets including Smithfield Meat market and i was very disappointed with the product from Farmison. YOUR ORDER NUMBER IS: 1812-1024-0929”

Helpful Report

Posted 7 years ago

Hello there, thank you for your feedback and comments, we have responded via email to you and look forward to hearing from you. With best wishes Karen

Posted 7 years ago

“Ordered monthly meat box. Arrived on the first of the month. Totally different package. Needless to say heavily caveated on website so no recompense or come back for me. I won't be using farmison again.”

Helpful Report

Posted 7 years ago

Hello there thank you for leaving your review. Would it be possible for us to contact you directly to see if there is anything we can do to support you? If you are happy for us to do that please drop us a quick email at care@farmison.com and we will be in touch. Many thanks indeed Regards Karen

Posted 7 years ago

“I am not reviewing your service when I say poor. Your service is excellent. Sadly the goose breast we had on Christmas Day was very tough. Your beef has been lovely before and your customer service is excellent but this product was not up to expectations.”

Helpful Report

Posted 7 years ago

We take all feedback extremely seriously and we sincerely apologise that the Goose Breast was not tender for you. We would love to be able to put this right for you and so if you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and we can look into this further for you. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“I purchased 2 x 1.2 kg of Dexter fillet for Christmas. While the meat was good, in no way was it 32 day aged, if at all. You could tell by just looking at the colour of the beef. This was my first order from Farmison. Probably my last !”

Helpful Report

Posted 7 years ago

We take all feedback extremely seriously so thank you for your comments. We can 100% guarantee that all of our Beef products are dry aged for a minimum of 32 days on site. We would love to be able to put this right for you and so if you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and we can look into this further for you. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“Arrived late again,sort out your delivery system.Meat only average again.”

Helpful Report

Posted 7 years ago

We take all feedback extremely seriously and we sincerely apologise that your order arrived late again and you found the meat to only be average. We would love to be able to put this right for you and so if you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and we can look into this further for you. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“We triad to do a Christmas order as a follow up because we could not order ham until after the 4th of December, and when I was filling in the order it came up to say that you were unable to deliver to our area although we had had an order a week before so we went elsewhere”

Helpful Report

Posted 7 years ago

We take all feedback extremely seriously and we sincerely apologise that the website would not allow you to put an order through. We are always more than happy for Customers to pop us a call if they are having difficulties so we can help put the order through. We would love to be able to put this right for you and so if you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and we can look into this further for you. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“Bought haunch venison steaks for special birthday meal. Flavour OK but disappointingly tough. I have cooked this dish many times before and it has been delicious but sadly on this occasion it did not live up to the quality and cost. Very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention and we sincerely apologise that the Venison Haunch was disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“I bought two types of sausage, i note that the ingredients were not on the sausages, but available on the website. Both were awful, the megrez lamb, good lamb flavour but very very salty . Also the Yorkwurst long sausages tasted of very little and had a density that was not pleasant and not that reminiscent of meat but salt came with a vengeance 5 minutes after eating . The black pudding (doreens) was good but not to my taste, I prefer a firmer black pudding but at least doreen had not gone completely crazy with the salt and the flavour was ok. The Piccana steak is in the freezer so cant really comment. on the whole a big disappointment.”

Helpful Report

Posted 7 years ago

Thanks so much for taking the time to bring this to our attention. We were thrilled to hear that you enjoyed the bacon and were so glad that our Customer Service Team could turn this round for you on this occasion. We're really looking forward to receiving your feedback about the Picanha Steaks when you get round to cooking them. It was great to have the opportunity to talk to you and we look forward to seeing you at Farmison & Co. again soon. Kindest regards, Abbi - Customer Service Adviser

Posted 7 years ago

“Beef I bought was cooked to your instructions but was tuff when we ate it I get better meat from my local butcher at a less cost,I will not be ordering from you again.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention Alenander and we sincerely apologise that the Beef you received from us was disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“Disappointed with the box the grand sirloin i received was more fat than meat,not like the picture on the website.Burgers great this is my second box and the last.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention and we sincerely apologise that the Grand Sirloin Steak Box disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“I recently purchased the salt beef brisket and used the recipe card from the website. The piece of brisket was quite small and with very little fat, both outside and in the meat. Consequently, the meat was dry and very stringy. I have bought other meat from Farmison, and was satisfied with the products. If this was my first experience of Farmison, I would not buy from them again.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention and we sincerely apologise that the Salt Brisket was disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 7 years ago

“Delivery of meat was good. It was difficult to review/rate the taste and quality of the burgers as we over cooked them and they ended up very dry! My dissatisfaction is that the pancetta I ordered was not available so I was asked if for my inconvenience (I had to source it elsewhere) I would accept a voucher. This was for the cost of the pancetta and I thought it was a ‘clever’ way of encouraging me to reorder (this was my first order). I didn’t realise that I had been charged for the pancetta, so I was in credit but had to reorder and spend it within 3 months! A bit cheeky I think - an ‘own goal’ Farmison!”

Helpful Report

Posted 7 years ago

Hi there I am devastated to read that you have not been happy with your experience with Farmison & Co on this occasion. Please would you be able to give me a quick call as I would really like to rectify this situation for you and restore your faith in our company. Our customer feedback is so so important to us and we want you to be happy with every aspect of your Farmison Experience. If you can call us on 01765 601226 and ask for me I would be so so grateful. With my very best wishes Karen, Customer Care Manager

Posted 7 years ago

“TOMAHAWK STEAK -LOOKED OK ISH -BUT VERY LITTLE MARBLE --COOKED (1.1 KG) AS PER GUIDELINES --VERY LITTLE JUICES --MEAT WAS TASTELESS AND DRY --IVE HAD BETTER FROM ALDI @ HALF THE PRICE”

Helpful Report

Posted 7 years ago

Thank you for your review and feedback. We take all feedback extremely serious and we shall ensure your comments are passed onto our Executive Team. Our sincere apologies that you were not happy with the Tomahawk Steak. We would love to be able to put this right for you and restore your faith in the product. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com so we can look into this for you. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 7 years ago

“Had a dispute with them on the phone which they called 'human error' re delivery date. I clicked on a date, changed my order and the new order was delivered six days too early as they told me the website went to a 'default' delivery day. Had no choice but to take delivery six days early as their terms and conditions are so slewed anti the customer. Rejigged my freezer to accommodate meat. A real pain! and wanted to serve fresh meat as a BBQ for my son's birthday. The products were really badly packed...koftas all squashed up in one lump and sausages jammed and misshapen with ice packs. Staff polite through gritted teeth when I put my case. The customer is not the king here. Will never use them again and suggest you look elsewhere. MJ”

Helpful Report

Posted 7 years ago

Thank you for your review. We take all feedback extremely seriously and would love to be able to put this right for you. If you have not already done so, please contact Customer Care on 01765 601226 so we can try to restore your faith in Farmison & Co and put this right for you. Thank you

Posted 7 years ago

“Late notification of missing items and the burgers were fatty and over seasoned so tasted like a pot of herbs.”

Helpful Report

Posted 7 years ago

Thank you for your review, we take all feedback extremely seriously and we sincerely apologise that you were notified late about items and that your burgers were fatty and over seasoned. We would love to be able to put this right for you and if you have not already done so, please contact either Steph or Karen on Customer Care and they would love to be able to talk to you and put this right. Contact Customer Care on 01765 601226. Steph, Customer Service Adviser

Posted 7 years ago

“Ordering was easy, the website was good, and the delivery was well packaged. My disappointment was with the steaks that I ordered. I paid almost £9 per steak. Which I think is a great price for a steak that looked like the one you advertised. Unfortunately I got a non-marbled thin steak approx. 1 cm depth. Why picture a nice Rib Eye and send something so thin it's useless? Honestly feel conned. I've included a picture so people can make up their own minds. The rest of the food in my large order was ok, but given the price I paid for the steaks I expected the best and was extremely disappointed. Extremely put off ordering from you again. And would urge others to use caution - the pictures you see may not reflect what you are ordering.”

Helpful Report

Posted 7 years ago

Good Morning Andy than you for your review. We are so sorry that you have been disappointed with your rib eye steaks. We would like to be able to speak with you in order to rectify this situation and therefore would you be able to call in to our Customer Care Team so we can put this situation right for you? We always want to ensure that our customers are happy with 100% of their order and we are sorry that on this occasion you haven't been. Please do call us on 01765 601226 as we value your feedback and custom and want to put things right. Very best wishes Karen

Posted 7 years ago

“I had two Pichana (8oz+each) sadly, they were gristly and inedible They were cooked as per instuctions. Normally I buy this cut of beef in one piece, primarily, flash frying it in unsalted butter and a drop of oil on each side starting with the fat side, then placing it in a hot oven for approximately 8 mins, depending upon the weight. This usually cooks to perfection. Customer services did respond straight away to my disappointment by replacing the Pichana beef, this time as a joint. When We've cooked and eaten it I will send our overall opinion back to Farmisons, or trust Pilot? It certainly looks good, lovely creamy layer of fat along with just the right amount of marbling Best regards, Diane Westwell. (Mrs).”

Helpful Report

Posted 7 years ago

Good Morning, thank you for your review. We are so so sorry that the Picanha you received was not our usual high quality. The animals are free to roam and forage freely and therefore each animal, as they grow and develop is different. We are pleased to hear that Customer Service was straight on with that for you and have resent you a replacement. We would love to get your feedback and hopefully turn a negative into a positive for you. If there is anything else we can do to assist you please don't hesitate to contact the Care Team. Best wishes Karen

Posted 7 years ago

“no leeway in the questionnaire to highlight issues: no cooking guidelines with products; scary amount of non-recyclable packaging. needs to have a return basis for packaging.”

Helpful Report

Posted 7 years ago

Good morning, thank you for your review. We are so sorry to hear that you are unhappy with some aspects of the service we provide. We would love the opportunity to speak to you and try to rectify as much as we can for you. Would you be able to give us a call and hopefully be in a position to turn a negative into a positive for you? We are here till 1pm today and then back on Monday at 9am. We do look forward to speaking to you soon. Best wishes Karen

Posted 7 years ago

“Lamb cutlets didn't tasted fresh enough, we had to throw them away.”

Helpful Report

Posted 7 years ago

We sincerely apologise that you were not pleased with the Lamb Cutlets in your order. We would love to be able to rectify this for you and restore your faith in the product. If you could ring either Steph or Karen on Customer Care and one of them will ensure that this is sorted for you. Contact customer care on 01765 601226. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 7 years ago

Farmison & Co is rated 4.8 based on 30,350 reviews