Farmison & Co Reviews

Name: Farmison & Co
Address: Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Aberdeenshire
Rating: 4.80

4.8 Rating 30,350 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone

Verified review from genuine Farmison & Co customer.

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Phone:

01765 824 050

Email:

care@farmison.com

Location:

Harlaw Road Inverurie Aberdeenshire, , Aberdeen,
Harlaw Road Inverurie Aberdeenshire, , Aberdeen
Aberdeenshire
AB51 4FR

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Farmison & Co 5 star review on 14th May 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed with the quality of the picanha.. I can send you pictures showing that. Its not the right quality i was used to. A lot of nervs within the beef (I am not talking about the fat which is correct) wich is not the right standard. Best Regards, Dulce”

Helpful Report

Posted 7 years ago

“We were extremely disappointed with all the meat. The rib eye steaks were the best, tasty but greasy. However if I had followed the cooking times supplied the steaks would have been very overcooked. The shoulder of pork was tasteless, tough in parts and the cooking method recommended did not produce a tasty gravy. The osso bucco was very large shin beef, a great proportion was either bone or fat requiring the removal of half a cereal bowl full of fat before serving. The rack of lamb was inedible as on opening the packet and airing off the meat it smelled rancid so did not wish to take the risk of cooking it. It was a far cry from other racks of lamb being a very large rack with an enormous amount of fat still remaining on the chops. Altogether not the experience we had hoped for.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review. We are so sorry to hear that you were not happy with the products you have received from us. We will contact you directly to ensure that this is rectified for you as quickly as possible. Thank you for taking the time to leave your comments which we welcome as we are always looking for ways in which we can improve our service for our customers. Best wishes Abigail, Customer Care Advisor, Farmison & Co

Posted 7 years ago

“I have found the quality can be hit and miss. I used to get all of my meat from Costco but being from Yorkshire and the very good reviews I thought I would give Farmison a go. I bought Rib Eye steak, first time fantastic, my second order it was full of fat. Wife not happy !!!!.The mince steak again was so fatty when making a chilli there was yellow fat residue, something I never had from Costco meat so that's in the freezer and its back to Costco. In fairness the lamb chops, liver and joint was fantastic. I can't give a review on the burgers I bought as I have them in the freezer for better weather. Given the cost and the hit and miss quality I am undecided if I would buy again.”

Helpful Report

Posted 7 years ago

“Last roast beef we had was so tough, Minced it in the end”

Helpful Report

Posted 7 years ago

“Found meat disappointing”

Helpful Report

Posted 7 years ago

Hello there we are so so sorry to hear that you have found the meat you have received from us disappointing. We would really like the opportunity to learn more about your experience and if its ok we will contact you directly to discuss the issues with you. We are a small but growing company and really do listen to our customers comments both negative and positive to enable us to continue to develop, improve and ultimately ensure all our customers are happy with all they receive from Farmison & Co. Best wishes Karen Customer Care Manager, Farmison & Co

Posted 7 years ago

“I have used Farmison & Co on quite a few occasions and was moderately satisfied with the products and service although the beef I expected to be so very superior, was a bit disappointing. However, with my last order I made it clear that I wanted meaty bones to make stock to augment the joint I was cooking for a special meal. The bones I received were only knuckles without a gram of meat between them. I was told that if I placed another order within a certain number of days, I would receive a replacement kilo of bones. Apart from having to pay the postage on any new order, I was more than a little surprised, and very disappointed at such casual treatment and decided Farmison obviously did not want, or need, my custom and have not ordered since.”

Helpful Report

Posted 7 years ago

“Pack of 2 Fillet Steaks I ordered (Expensive) Absolute disaster - One of the steaks was held together by an elastic band, it was in fact 2 small pieces of meat, made to look like 1 steak - both were full of gristle and so tough and completely inedible, Never having had a tough fillet steak, one thing for sure was these were not fillet steaks, they certainly cost enough. Very disappointed. One positive, your chickens have always been good, never the less I have now unsubscribed”

Helpful Report

Posted 7 years ago

Hello there thank you for your review. We are so sorry to hear that you were not happy with the product you have received from us. We will contact you directly to ensure that this is rectified for you as quickly as possible. We are pleased to hear that you are enjoying our chickens so thank you for taking the time to leave your comments which we welcome and always look for ways in which we can improve our service for our customers. Best wishes Karen Customer Care Manager, Farmison & Co

Posted 7 years ago

“My order was due to be delivered on 21.03.2019. It did not arrive. I paid the "EXTORTIONATE" Delivery Charge of £14.45. Although Karen was very apologetic, I feel that some gesture should have been made, such as, refunding that Delivery Charge because of the let down we experienced. We have not yet tried the meat, but expect it to be excellent. However the Delivery Charge is unacceptable it is just another example of "THE GREAT POST CODE RIP OFF" We order online frequently, and Parcel Force, ie Royal Mail, always deliver next day.”

Helpful Report

Posted 7 years ago

Hi there thank you for your review. We will contact you directly with regard to the delivery charges. We are sure you will enjoy the meat from Farmison & Co and would love to receive your feedback once tried. Thank you again Karen, Customer Care Manager Farmison & Co

Posted 7 years ago

“Whilst the meat is excellent quality the customer service is not, therefore i won’t be ordering again.”

Helpful Report

Posted 7 years ago

Hi there hopefully all is now resolved for you and you are happy with the outcome on the issue. Our customers are very important to us and we want to ensure that any issue they have gets resolved as quickly and as efficiently as possible. If there is anything further at all that we can do to help in any way please don't hesitate to contact us. With very best wishes and have a lovely weekend Karen, Customer Care Manager, Farmison & Co

Posted 7 years ago

“wouldn't use again. Meat not best quality. not best service. But hey ho no one actually reads this and cares. So keep on being mediocre”

Helpful Report

Posted 7 years ago

Good Afternoon thank you for your review. We are so so sorry to hear that you have been unhappy with the customer service you have received. We are devastated to hear that and would really like the opportunity to put this right for you. Would it be possible to contact you directly and hopefully put things right for you? We would be more than happy to call you if you are happy for us to do this. We want all our customers to be happy with every aspect of their experience with us so we do look forward to speaking to you. Again our sincerest of apologies for the experience you have had with us. Best wishes Karen, Customer Care Manager Farmison & Co

Posted 7 years ago

“The 1.115 kG of rolled rib was unfortunately Very fatty”

Helpful Report

Posted 7 years ago

Good Afternoon thank you for your review. We are sorry to hear that you are disappointed and we will contact you directly to hopefully rectify this for you. Many thanks Karen, Farmison & Co

Posted 7 years ago

“So disappointed, I really was looking forward to trying these. Rump Steak was Okay at best, Pave Steak was better but the Lamb, oh dear looked nothing like the picture, Burgers tasted very Fatty,never again I did try to upload pictures but couldn't figure. I am sorry its so negative but it is honest. Rob Buckley”

Helpful Report

Posted 7 years ago

Good Afternoon, thank you for your recent review we really do appreciate your comments and would love to contact you directly to ensure that we put this situation right for you and try to restore your faith in our company. We will email you if that is ok with yourself. With very best wishes Karen, Farmison & Co

Posted 7 years ago

“Sadly on this occasion I rate as poor. Be wary of ordering a meat selection pack over a month end. What I ordered was not what was delivered because meat selected before a month end could change if delivered after a month end. Apparently there is a warning to this effect at the bottom of the order page but I missed it. Seems to me, if offering a mail order service it is only fair the customer should be able to expect to receive what they ordered. To be fair to Farmison, I have been offered a £10 reduction voucher off my next order but at the moment I have a jaded view of the service.”

Helpful Report

Posted 7 years ago

“Disappointed - ordered 3 items - items were received a day later than expected with one of the items missing - I did speak to a very helpful staff member who arranged a refund for missing item but expected everything to be 100% for money paid.”

Helpful Report

Posted 7 years ago

“90% of my order wasn't available even though at point of sale and when paying it was !!!”

Helpful Report

Posted 7 years ago

Hello there thank you for leaving your review with Farmison & Co. We are so sorry that you have had a negative experience with us. We take all comments and feedback really seriously and wonder if we could contact you directly to ensure that the issues you have had are resolved for you. We will email you direct if that's ok with you. Look forward to speaking to you soon. Best regards Karen

Posted 7 years ago

“The Cumberland sausage variety was too peppery so I shall not be reordering.”

Helpful Report

Posted 7 years ago

Good Afternoon, thank you for your review. We will reply directly to you but we just want to thank you for your feedback, it is very important to us as a company. We will be in contact shortly. Best wishes Karen

Posted 7 years ago

“A particular steak which I ordered was out of stock and was substituted with a similar (not superior item) - this was "okay". The pigeons which I ordered were out of stock (it happens) and I recieved an email saying that they would credit me the value from my next order - this really wound me up - so you keep my money, don't send me what I have paid you for and assume that I will order from you again? - nope. I emailed them back and asked for a refund for the out-of-stock items, which they did. Sometimes things go wrong - that's life and I am a grown-up - but when things do go wrong I would recommend fixing them in a manner which impresses the customer (especially on a first order) Farmison failed to do that. The meat was good but the service was lacking - I have ordered from one of their competitors this week (just £107 as it is a first order) they now have a chance to keep me as a customer as I won't be back to Farmison.”

Helpful Report

Posted 7 years ago

Good Afternoon Barry, I have responded directly to you via email. Thank you so much for leaving you review and I do look forward to speaking to you with regard to your comments and feedback. With best wishes Karen, Customer Care Manager, Farmison & Co

Posted 7 years ago

“Up until now I have been perfectly happy with the meat/ poultry I have bought but this post is about the Haggis in my last order. I usually order Haggis from one of the Supermarkets made by MacSweens or Simon Howie and these are excellent but the one I received in my order was the worst I have tasted...it had a very poor texture and was bland and tasteless and I did not finish it. I would suggest Farmison get hold of some Haggis made in Scotland and get their Chefs to match them. I wont be buying one agajn and it wasn't cheap.”

Helpful Report

Posted 7 years ago

“Item missing from order. When I contacted customer service they said packing error resulted in it not being there and they would refund or add onto my next order. When I asked them to send as it was essential for a recipe with other items they refused! Shocking bad service. I complained as the packing slip showed that it was not an error and purposefully left off order. Customer service then changed story saying wasn’t error and item out of stock?? They were not told and therefore did not tell me in advance. Can you see how many errors in this story?? Items can be ordered which are out of stock.... etc. frankly customer service told porkies.... now trust is gone. Morale of story. Judge an Organisation when genuine mistakes or errors happen. Do they rise to this challenge and delight?? Or do they lie to you and tell you single items cannot be sent. Unfortunately Farminson have shown themselves up. If there is ever a problem with your order.... they will blame other internal departments and not own or take responsibility to fix your issue. They will behave in a manner that is untrustworthy.”

Helpful Report

Posted 7 years ago

“Ok, I ordered twice from them. Delivery no problems well packed on ice. The meat itself is much better than in Tesco like, but expensive. I mean, I opened the package of lamb chops and they were not very fresh. I could smell it and had to wash it first. Not completely waste, but not fresh either. Perhaps it is January and you still have a stock from New Year Eve but look! for the £30/ kg I expect to have a fresh product. The lamb shoulder was fresh and did not smell at all, so I could say it is not my nose... The same story with pork. Hit and miss... The beef come in the individual small bags, the bags are full of liquid meaning it like soaking in something salty... reddish colour , do not know in what... Again £40/ kg I expect to receive a nice dry steak. So I will not buying from them and have found a local farm 30 min. drive from me and finally happy!”

Helpful Report

Posted 7 years ago

Good Evening, thank you for your review. We would love to rectify this situation for you and help you in whatever way we can. We will email you directly - again many thanks for your valued feedback. Regards Karen, Customer Care Manager

Posted 7 years ago

Farmison & Co is rated 4.8 based on 30,350 reviews