Father Sons Reviews

Name: Father Sons
Rating: 2.32

2.3 Rating 109 Reviews

28 %

of reviewers recommend Father Sons

Company Reviews

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Metrics

2.3

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Father Sons 5 star review on 16th February 2023

Katie

Father Sons 5 star review on 30th November 2022

Gabriella GAB

Father Sons 1 star review on 12th September 2022

Mike

Anonymous

Anonymous // 01/01/2019

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“Shocking customer service - nil regard for delivery time. Over two weeks late/non responsive via email. No refund offered”

Helpful Report

Posted 6 years ago

“Placed an order, order was confirmed, payment taken. Had email telling me item had been shipped, then email from the courier last night and again this morning telling me when item would be delivered (today by 4pm) Waited for delivery, at around 3pm I have email and text message from Father and Sons telling me order cancelled (no stock) and they have refunded me (this is after order confirmation on wednesday, shipping confirmation yesterday and delivery confirmation this morning!!). No refund in my account. Utterly incompetent and I don’t see how it’s possible for it to get to the stage of the courier confirming delivery - someone had to have known before now that this item did not exist, no doubt it will be blamed on a ‘system error’ but who was responsible for preparing the item and shipping it, and then confirming they had shipped it?! For someone to not have noticed by this stage just does not seem plausible. The person processing the order and then whoever was packaging the shipment must have known there wasn’t an item to be packaged, so why wasn’t this flagged up then? Instead they keep my money for three days and only inform me the item is out of stock an hour before the supposed delivery is due to take place. Its only a couple of days until Christmas and I’m not in the position to buy another gift without this refund. So my son is going to wake up Christmas morning with no gift. I’m heartbroken and angry in equal measure. No contact phone number, only email and auto response saying they will try to respond within 48 hours ‘but’ it’s Christmas, so I don’t hold out much hope in hearing from them or getting my refund before Christmas. Even if they do refund, no doubt my bank will hold the refund for 3 working days before releasing it for me to use, which seems to be the case with refunds. However, had this issue been brought to attention right away then I could have chosen a different item from Father and Sons or at least there would have been time to refund me and for me to have that money back and available to spend before Christmas. A shame as I’ve shopped with them a couple of times before and have been happy with the orders but this has been appalling and incompetent every step of the way. I will update if or when I hear from them and if or when I get my money back.”

Helpful Report

Posted 6 years ago

“Worst quality that you can expect. Can’t wear then after 1 wash”

Helpful Report

Posted 6 years ago

“Bought a few shirts not long after they started up, but now they literally never have any of the shirts you want in stock unless you are XXXXL or Xs. There is an option to click on for F&S to email you when they come in which I have clicked numerous times but not one notification. I give up and won’t bother looking anymore....absolutely pointless!!!!!!!”

Helpful Report

Posted 6 years ago

“I have purchased a few items from them but 6 weeks ago I returned a shirt that was the wrong size and colour so just wanted to swop it for the correct one but I’ve had no reply at all,they don’t reply to emails either,It seems once they have your money they don’t care so I won’t be buying anything else or recommending them to any more friends.”

Helpful Report

Posted 6 years ago

“Shirts look pretty good when you first purchase. However they shrink and deteriorate very quickly after a few washes! Wouldn’t buy again! Very cheap material!”

Helpful Report

Posted 6 years ago

“Bot £130 worth clothes from instagram never received it avoid it’s a scam”

Helpful Report

Posted 6 years ago

“Brought some shirts from them and there is too much fabric just at the shoulders. Tried size S,M. No matter what size I tried all of them have this issue on all shirts. Returned them to back and then they returned them back saying they have been worn. I’ve literally just tried them on once to see if they fit. Be warned, if you try anything on even once they may not refund you. The customer service is very bad. By law for postal goods ordered online you should be able to try something on and return it for a refund if you want. Obviously it must be in resellable condition. Mine was completely in resellable condition and tried on only once. I think they may actually be breaking online trading law. They just want to grab your money and don’t care at all about after care or customer service.”

Helpful Report

Posted 6 years ago

“Literally the worst customer service ever. They ignore emails...or take a week to respond. Product quality is meh at best. Not recommended at all.”

Helpful Report

Posted 6 years ago

“One of the worst quality shirt I bought . Expensive and after one wash ( on 30deg delicate) the shirt not only shrank but look so haggard and white shirt looks so pale . Spent £40 on a short and wore it twice . This is a genuine review . Even one star is a generous rating . Never bought any shirt from them . You better off buying shirt from ASOS. Excellent return , no postage charges and half the price and last 10 times more. You need to pay for returning shirts . Save your money !”

Helpful Report

Posted 6 years ago

“I cant say much about the customer Service since i was satisfied at my first order. The shirts (stretch) fit perfectly and fit exactly like mentioned on the size Chart. These shirts dont only look good but also are extremely comfortable to the point where it feels like youre wearing a normal t shirt but really its a button down. My Order arrived within 1-2 business days just like they Promise on the Website. I will definetely order again since this company solved every single problem ive ever had with button down/dress shirts!”

Helpful Report

Posted 6 years ago

“awful customer service. Bunch of liars”

Helpful Report

Posted 6 years ago

“bunch of liars. Ordered ripped jeans as on a picture and received different model(classic non-ripped), wrote an email to cust.services and they sad that I'm wrong but after that changed the picture on website, didnt even admit that they made a mistake. First and last time I ordered something from that sh***ole”

Helpful Report

Posted 6 years ago

“Feel completely conned after returning for an exchange as Father sons refused the return .Illegimate springs to mind as I feel I have been conned as all I wanted was an exchange for a larger size so would never recommend this company and can see why the reviews are so awful”

Helpful Report

Posted 6 years ago

“I am 5ft 11, 245 pounds (48 inch chest and 38 inch waist, 18.5 inch arms) ordered xxl, shirt did not button up second from top, also too long for the shorter guy around the waist and arms to sit on biceps. Won't be ordering again. Some shirts good some terrible fit. It's like being in a casino.”

Helpful Report

Posted 6 years ago

“Buy 5 items never sent no response at all”

Helpful Report

Posted 6 years ago

“Sizing is awful, you have to pay to return items and have to send courier or recorded. Order same shirts with same number get different sizes. They are aware but say its down to the material.”

Helpful Report

Posted 6 years ago

“Less thab 24 hours from i placed The order and recived The shirts and I leave in sweden! Good job”

Helpful Report

Posted 6 years ago

“Ordered Slim Pale Blue Jeans - FSH135 × 1 Poor quality and feels like cheap material. Looks different from the picture on the site. the pictures on the site look like they're made out of much better material. Paid £4.99 shipping for it to arrive in a simple branded polythene bag. The courier did not provide a 1 hour delivery slot so had to wait in longer than needed... Returned for a refund Father Sons would NOT refund original £4.99 I paid plus the return postage cost I paid to return the FAULTY PRODUCT. AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“Ordered a shirt from father sons, they sent me completely wrong shirt, then I had to parcel up and drop off at a delivery point that was 3 miles away, before they would send me the correct item. Terrible customer service. Avoid”

Helpful Report

Posted 6 years ago

Father Sons is rated 2.3 based on 109 reviews