Name: FC&A Publishing
Rating: 4.27

“I have not yet received my order which was shipped July 16,2920. Emailed your company ...they said it was sitting in someplace and you would be sending another order.?????”

Helpful Report

Posted 3 years ago

Ms. Newton, we do apologize that your order was not received as quickly as you had anticipated. Your order was reshipped on Tuesday, August 4th in response to the email you sent us looking for your order. In our response to your email, we also expressed our regret that "Due to the Coronavirus situation and processing facility still having fewer people working, product has been moving slower. We hope this will improve within the coming months." Please also be advised that the USPS website continues to publish the following: "ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED." In addition, we ask that you take in to consideration the previous seven orders for this product you have placed with us over the past four years that were delivered on time. We hope you can understand and be patient under these unusual circumstances. Thank you.

Posted 3 years ago

“I have not received the order yet so I cannot review it.”

Helpful Report

Posted 3 years ago

We do apologize that your order was not received as quickly as you had anticipated. Your USPS tracking number 4209838292419927005316200003347627 shows an estimated delivery of this Wednesday, August 5th. The USPS website continues to publish the following: "ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED." We hope you can understand the circumstances. Thank you!

Posted 3 years ago

“I never received my creams and i never got the tracking information so i can track when it was coming please assist me with my orders”

Helpful Report

Posted 3 years ago

Ms. Hernandez, your order shipped from our facility in Peachtree City, GA, on June 9th on USPS tracking #4209213992748927005316200002729562. We do sincerely apologize for the delay. However, now that we are aware that you have not received your order and see it has been stuck in Grapevine, TX, since June 12th, we will reship your order immediately. You may call 1-800-226-8024 for further assistance if needed.

Posted 3 years ago

“No research given on any of remedies. A total waste of my hard earned money. I will not use this product ever again.”

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Posted 3 years ago

We sincerely apologize for your dissatisfaction with our book. We insist that all of our customers are 100% pleased so allow us to make this right for you. Please call 1-800-226-8024 so we can refund your payment and send you a shipping label to return the book. This guarantee is how we have done business for over 50 years and hope that you will give us another chance in the future.

Posted 3 years ago

Sir, our records indicate that you have not called us to request a refund and shipping label. Have you changed your mind about your review of the book? Please let us know. Thank you!

Posted 3 years ago

“Never got the book”

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Posted 3 years ago

Ms. Moore, we sincerely apologize for the delay. Our records show we reshipped your order via Priority Mail last Friday, June 12th. Please call Customer Service at 800-226-8024 Monday - Friday 9 am - 5pm eastern to verify we have the correct shipping address. Thank you for your patience.

Posted 3 years ago

“Never got it yet”

Helpful Report

Posted 3 years ago

Ms. Moore, we sincerely apologize for the delay. Our records show we reshipped your order via Priority Mail last Friday, June 12th. Please call Customer Service at 800-226-8024 Monday - Friday 9 am - 5pm eastern to verify we have the correct shipping address. Thank you for your patience.

Posted 3 years ago

“Don't know how I should rate anything yet as it has been two weeks and still have not received any of your product. Maybe you should work harder to get things shipped out.”

Helpful Report

Posted 3 years ago

Mr. Cathcart, I see you are a valued customer and have been ordering our Pain Relief Rub since 2016 now. We sincerely regret the delay in receiving your fifth and latest order of the product that we have been providing you for almost four years. Your order shipped from our facility in Peachtree City, GA, on May 29th with USPS tracking #4204907392748927005316200002312115. The USPS website clearly alerts consumers verbatim "DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED." Certainly you can be sensitive and understanding about the delay under these circumstances. However, now that we are aware that you have not received your order and see this as the current status (below), we will reship your order immediately since it has clearly been lost in the shipping process. You may call 1-800-226-8024 for further assistance if needed. May 29, 2020, 3:10 pm Departed Shipping Partner Facility, USPS Awaiting Item GREENWOOD, IN 46143 Shipping Partner: PITNEY BOWES Your item departed a shipping partner facility at 3:10 pm on May 29, 2020 in GREENWOOD, IN 46143. This does not indicate receipt by the USPS or the actual mailing date. May 29, 2020, 12:32 am Arrived Shipping Partner Facility, USPS Awaiting Item GREENWOOD, IN 46143 Shipping Partner: PITNEY BOWES May 22, 2020, 4:16 pm Departed Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349 Shipping Partner: PITNEY BOWES May 22, 2020, 7:45 am Arrived Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349 Shipping Partner: PITNEY BOWES

Posted 3 years ago

“Never received my order... Was never notified that order shipped...save your money, don't purchase from this company...”

Helpful Report

Posted 3 years ago

Mr. Taylor, your order shipped from our facility in Peachtree City, GA, on May 12th on USPS tracking #4204536592419927005316200002057558. The USPS website clearly alerts consumers verbatim "DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED." Certainly you can be sensitive and understanding about the delay under these circumstances. However, now that we are aware that you have not received your order and see this as the current status (below), we will reship your order immediately since it has clearly been lost in the shipping process. You may call 1-800-226-8024 for further assistance if needed. May 13, 2020, 7:27 pm Departed Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349 Your item departed a shipping partner facility at 7:27 pm on May 13, 2020 in ATLANTA, GA 30349. This does not indicate receipt by the USPS or the actual mailing date. May 13, 2020, 6:03 pm Arrived Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349 May 12, 2020, 5:37 pm Arrived Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349

Posted 3 years ago

“I would love to review but I haven't received any of the three books yet 😣”

Helpful Report

Posted 3 years ago

Mr. Taylor, your order shipped from our facility in Peachtree City, GA, on May 12th on USPS tracking #4204536592419927005316200002057558. The USPS website clearly alerts consumers verbatim "DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED." Certainly you can be sensitive and understanding about the delay under these circumstances. However, now that we are aware that you have not received your order and see this as the current status (below), we will reship your order immediately since it has clearly been lost in the shipping process. You may call 1-800-226-8024 for further assistance if needed. May 13, 2020, 7:27 pm Departed Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349 Your item departed a shipping partner facility at 7:27 pm on May 13, 2020 in ATLANTA, GA 30349. This does not indicate receipt by the USPS or the actual mailing date. May 13, 2020, 6:03 pm Arrived Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349 May 12, 2020, 5:37 pm Arrived Shipping Partner Facility, USPS Awaiting Item ATLANTA, GA 30349

Posted 3 years ago

“HE SIDO UN CLIENTE DESDE HACE TIEMPO DE UDS., PERO EL 19 DE SEPTIEMBRE DE 2019, LES HICE UN PEDIDO 2 FRANK K. WOODS PAIN RELIEF RUB 3 PACK POR 29.97 CADA SET., PAGUE UN TOTAL DE 59.94.-EL PEDIDO EL No. 24099, ME ENVIARON UN MENSAJE QUE HABIAN RECIBIDO EL EL DINERO Y EL 20 DE SEPT. 19 ME ENVIARON OTRO MENSAJE CON EL No.DE PEDIDO EL 24099, YO LES ENVIADO CUATRO MENSAJES, PIDIENDOLES EL No.DE GUIA PARA PODER OBTENER LAS CREMAS, PERO NO HE TENIDO CONTESTACION DE LOS MENSAJES, LES ECRIBO CON DOLOR QUE SOLO LAS CREMAS ME DEJAN DORMIR.- GRACIAS POR SU ATENCION.”

Helpful Report

Posted 4 years ago

Dear SARA RAMIREZ: Gracias por su correspondencia. El producto fue enviado el 9/20/19 segun el rastreo que nos provee el correo la crema fue entregada el 09/25/19. Segun el correo ambas cajas de la crema fue entragado con un individuo. El numero del rastreo es #4207804092748927005316200000238240 y el #4207804092748927005316200000238448 Order #: 800115081 Frank K Wood’s Pain Relief Rub Thank You, Carol Stevens Customer Service 103 Clover Green Peachtree City, GA 30269 1-800-226-8024 Monday - Friday 8am-6pm Eastern time

Posted 4 years ago

“Beware !! they sell your name and pysical address to 3rd parties I have recieved numerous junk mail- mostly solicitations for charities Be sure to fill out the form at the bottom of their privacy policy page”

Helpful Report

Posted 4 years ago

FC&A is a family-owned business, founded in 1969, with a strong history of success in the direct mail industry. We specialize in nonfiction, self-help publications, having sold over 28 million copies of our bestselling books. Our privacy policy and opt-out information is printed on all of our direct mail pieces and available on our website at https://fca.com/pages/privacy-policy. If you need further assistance or assurance, we encourage you to contact us by telephone: 1-800-226-8024 Our customer service agents are available from 8:00am to 6:00pm EST Monday through Friday. By mail: Customer Service Department, 103 Clover Green, Peachtree City, GA, 30269 or our website at https://fca.com/pages/contact-us. Thank you for reaching out. I am confident we can clear up this misunderstanding.

Posted 4 years ago

“Received my book, which was a gift for my father, the envelope was ripped, the book was ripped on the binder and the first third of the pages were also ripped.”

Helpful Report

Posted 4 years ago

Ms. Bouffard, we sincerely apologize for the damage to your order that occurred while in transit. My records show you called our Customer Service department on October 22nd to advise of the condition and a replacement was promptly reshipped. Please don't hesitate to call us back at 1-800-226-8024, Monday through Friday, 8am to 6pm ET if we can be of further assistance. Thank you!

Posted 4 years ago

“They sold me a #35 computer book what was written 10-11 years ago !!! Can you believe this. Same time I also purchase a health book that is very good. I would have sent the computer book back, The World's Easiest Computer Book back however I had yellow underling the publication date of 2013, written again more than 10 years ago. For example no mention at all about the famous "Cloud" and other items. Nothing at all about Apple products. However the health book, "Super Abundant Health" is an excellent book and worth the same $35. They also refer to Religious matters, nobody else sells merchandise this way. This is a Bad, Bad company to take out of old wherehouse and sells SEVERAL years outdated computer books and fooling other people like me that purchased their 2018 computer book and thinking this was an annual update for 2019. Unbelievable. I will tell others about FC&A.”

Helpful Report

Posted 4 years ago

Mr. Hess, We sincerely apologize for the misunderstanding. We regret you are not completely satisfied with our product and we consider you a valued customer. Please call us at 800-226-8024 to speak to one of our service reps so we can make it right.

Posted 4 years ago

“Three weeks and have not received order. Where is this shipped from?”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. While our records indicate your package shipped on 4/1/19, we are unable to retrieve any tracking information. Your order will be reshipped today via Priority Mail. Please call us at 800-226-8024 if you are still experiencing difficulty and we will make it right. Thank you for understanding!

Posted 5 years ago

“Sorry, I have never received my book. I have no idea who to contact but the money was taken out of my account. Please contact me or send out a new one please.”

Helpful Report

Posted 5 years ago

We apologize for the trouble. Our records indicate that your order was delivered by the US Postal Service on March 22, 2019. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET for additional assistance.

Posted 5 years ago

“Wasn't pleased. Casing cracked a few days after using.”

Helpful Report

Posted 5 years ago

We regret you are not 100% pleased with our product, Uncommon Solutions for Common Everyday Problems. A full credit will be applied to your account. Thank you for giving our book a try. We hope you will consider us again in the future.

Posted 5 years ago

“How can I give a review when I haven't gotten the book yet?”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Terrible, Terrible Customer service. I ordered one Jar of pain relief cream on February 21, 2019 today is March 19 and I did not receive it. Everytime I call they say it has left your facility and that is all they know. I called today and canceled the order and I hope my account gets refunded or I will be calling for the 10th time. This has been very, very aggravating to say the least. I ordered three jars and paid expedited shipping and I received that. I will rethink ordering from your company again.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. I verified the credit was processed on your account. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I have ordered books before and was very satisfied with the product and service. However, my latest purchase has yet to be received. The delivery date has come to pass and I have not received my order. I called FC&A too inquire and I was told that there is a problem with the delivery contractor, and I should be receiving my order shortly. I am still waiting.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Do not buy from this company. They took my money and never delivered the product.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

FC&A Publishing Reviews