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FC&A Publishing Reviews

4.3 Rating 734 Reviews

81 %

of reviewers recommend FC&A Publishing

Company Reviews

Product Reviews

4.3

Based on 734 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FC&A Publishing:

Welcome to FC&A Publishing! For over 45 years, our company has had the privilege of helping people across the nation.

As a leader in the marketing and publishing industry since 1969, we specialize in non-fiction, self-help publications. We love to discover the latest and greatest information in a variety of categories such as healthy living, household and gardening, money-saving, computer know-how and so much more!

We have sold over 28 million copies of our best-selling books, over 4 million of our clinically proven Pain Relief Rub, and over 1 million of our popular Age-Away Cream – and we’re just getting started!

Our mission is to improve the lives of every person we touch, one book at a time!

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FC&A Publishing 5 star review on 26th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received nothing from FC&A publishing. I will give it another week & then I will demand a refund. Never again.”

Posted 2 years ago

Hello Ms. Godhardt. We do apologize for the delay and appreciate you bringing this to our attention. We are unable to track your order so it will be reshipped ASAP. If there is anything else we can help you with, please call us at (800) 226-8024, Monday through Friday, 9:00 am to 5:00 pm EST.

Posted 2 years ago

“Never delivered the book I ordered and paid for.”

Posted 2 years ago

Hello Ms. Randall, according to USPS tracking # 9241990203331006446712, your order was delivered on October 14th, 2021. If there is anything else we can help you with, please call us at 1-800-226-8024 Monday through Friday, 9:00 am to 5:00 pm EST.

Posted 2 years ago

“Still waiting for my book, coming up on a month. Was told the first one was lost, what about the 2nd? Very poor service, a one and only purchase if I ever receive it”

Posted 2 years ago

Hello, Mr. Smith. We do apologize for the delay. Per USPS tracking #9241990203331005975473, your order is out for delivery today, 10/4/2021, between 1:30 and 3:30 pm your time.

Posted 2 years ago

“I am very unhappy with your company! I feel It is a scam to older people. I have called multiple times on behalf of my grandma Marian to take her off the mailing list,and we don’t want anymore of your products especially the books that are absolutely absurd price! She is 91 years old and I’ve been taken care of her finances etc and we keep getting bills for these books that she doesn’t order! After I called and called about it,and pay them off and say can we get her off this list and am told that they did and it would take a couple weeks,and then we get another book again. And it’s not convient to try to send the book back alllllllllllll the time! And we want it to stop!!!”

Posted 2 years ago

We apologize for the misunderstanding and certainly understand your frustration. Our records indicate you have called FC&A one time on July 23rd, 2021, to request your grandmother removed from our mailing list for medical reasons. We immediately flagged her account as such, which prevents our system from sending any more orders or advertisements. No products have been shipped from us since May 18th, 2021. If you received another advertisement in the mail after July 23rd, it would only be due to mail pieces already on the way that we were unable to stop. To be clear, FC&A is a family-owned business, founded in 1969, with a strong history of success in the direct mail industry. We specialize in nonfiction, self-help publications, having sold over 28 million copies of our bestselling books. The Mission of FC&A is to develop long-term customers and associates by providing excellent products and services profitably, within a framework of Christian values, through the media of quality publishing and advertising. We take our reputation very seriously and look forward to clearing this up. Thank you.

Posted 2 years ago

“Did not receive the refund! Pls give me the refund.”

Posted 2 years ago

Ms. Nobe, our records indicate that our Customer Service manager responded to your email requesting a full refund on July 8th regarding this order. We did refund you $4.80 to honor the 15% discount. Regarding the receipt of your order, per USPS tracking #9400109898642724606913, your order was delivered on July 6th. This makes the third order since May 10, 2021, that you claimed to have not received in spite of delivery confirmations. We canceled your bills for the two books in good faith. I am afraid this time, we will need you to return the cream for a full refund. Please call 1-800-226-8024 to arrange this. Our customer service agents are available from 9:00am to 5:00pm EST Monday through Friday.

Posted 2 years ago

“Never received item”

Posted 2 years ago

Hello Mr. Shaw, according to USPS tracking number 9241990203331008926649, your order was delivered on July 3rd. If you have any more questions, please call our Customer Service department at 1-800-226-8024. Our customer service agents are available from 9:00am to 5:00pm EST Monday through Friday. Thank you!

Posted 2 years ago

“Ordered a book for senior discounts on April 2 and today is 26 April and still have not received it. USPS see tracking shows that it’s stuck somewhere in the middle of the United States very disappointed in the service”

Posted 3 years ago

We do apologize for the delay in receiving your order. Your USPS tracking number 9241990203331006991984 shows your item arrived at USPS facility in HONOLULU HI DISTRIBUTION CENTER on April 26, 2021 at 1:49 pm. The item is currently in transit to the destination. USPS has had the package since it left Jacksonville, Florida, on April 7th. On April 20th, it left the USPS DISTRIBUTION CENTER in SAN FRANCISCO, CA. If you need further assistance, please call 1-800-226-8024. Our customer service agents are available from 9:00am to 5:00pm EST Monday through Friday.

Posted 3 years ago

“Our account was charged for this book on Feb. 16th but we have not received it yet on March 8th.”

Posted 3 years ago

Hello Mr. Chrisman, according to USPS tracking number 9241990203331005540800, your order was delivered on March 6th, 2021. If a reship is required, please call our Customer Service department directly at 1-800-226-8024 between 9:00am to 5:00pm ET Monday through Friday. Thank you!

Posted 3 years ago

“I ordered this 1/7/2021 and have still NOT rec'd today is 1/28/2021”

Posted 3 years ago

Ms. Soto, we regret your order has been lost in transit according to USPS tracking #9241990203331009222030. We will reship this priority for you ASAP. Please call us at 1-800-226-8024 if you have any more questions or concerns.

Posted 3 years ago

“Never received it. Have not been able to connect with anyone about it.😞”

Posted 3 years ago

Ms. Sauders, according to USPS tracking # 9241990203331009222009, your order regrettably seems lost in transit. We will reship that right away and hope you will accept our apologies. Its also very important to us that we address your inability to contact us. Please provide all of the instances of when and how you attempted to reach us so we may fix this and serve you better.

Posted 3 years ago

“I never received it.”

Posted 3 years ago

Ms. Sauders, according to USPS tracking # 9241990203331009222009, your order regrettably seems lost in transit. We will reship that right away and hope you will accept our apologies. Its also very important to us that we address your inability to contact us. Please provide all of the instances of when and how you attempted to reach us so we may fix this and serve you better.

Posted 3 years ago

“We have not received the book yet! Haven’t heard anything! :(”

Posted 3 years ago

We sincerely apologize that USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. The tracking number 924199020333100624071 indicates a significant delay so we will reship this for you ASAP. If you need any more assistance, please call 1-800-226-8024.

Posted 3 years ago

“Have not recieved the book?????”

Posted 3 years ago

We sincerely apologize that USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. The tracking number 9241990203331008551353 indicates a significant delay so we will reship this for you ASAP. If you need any more assistance, please call 1-800-226-8024.

Posted 3 years ago

“I came down with COVID and have not been able to read anything.”

Posted 3 years ago

We do apologize that you have been feeling bad. Can you advise if there is something we can improve on as a company and why we were given such a poor review? Any additional information would be appreciated.

Posted 3 years ago

“I have never received the ook I ordered.”

Posted 3 years ago

Date: 12/14/2020 Time: 1:52:52 PM Dear WENDY HIDALGO: I checked the tracking and it shipped 11/18/20 but is stuck in the postal system. I am reshipping the package. I am sorry for the delay. We received notice today: ALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU. Order #: 800328916 You Can Garden Anywhere Thank You,

Posted 3 years ago

“Not received product.”

Posted 3 years ago

Ms. Herrera, your order was delivered to the "front desk/mailroom" of the apartment complex address in Elk Grove, CA that you requested the order to be sent to. Delivery Date was November 6th. Please refer to USPS tracking # 4209575892748927005316200003730451. If you need further assistance, please call us at 1-800-226-8024.

Posted 3 years ago

“Waiting for my book to review not sure about this company”

Posted 3 years ago

Hello, I see this review is from the same email address on another review I just responded to: Hello Mr. Campora, we thank you for your order and do apologize for the delay. We responded to your email on 10/16/2020 with the following information: Dear HENRY M CAMPORA: We received your order for The Fixed Income Answer Book for Seniors on 10/08/20 and the product shipped 10/12/20. The package is in-transit to WEIRTON, WV. The Tracking number is 9241990203331006842514 www.USPS.com Due to the Coronavirus situation and processing facility still having fewer people working, product has been moving slower. We hope this will improve within the coming months. If you still do not receive it this week, please call us 1-800-226-8024. Thank you!

Posted 3 years ago

“Still waiting for my book to review not sure about this place”

Posted 3 years ago

Hello Mr. Campora, we thank you for your order and do apologize for the delay. We responded to your email on 10/16/2020 with the following information: Dear HENRY M CAMPORA: We received your order for The Fixed Income Answer Book for Seniors on 10/08/20 and the product shipped 10/12/20. The package is in-transit to WEIRTON, WV. The Tracking number is 9241990203331006842514 www.USPS.com Due to the Coronavirus situation and processing facility still having fewer people working, product has been moving slower. We hope this will improve within the coming months. If you still do not receive it this week, please call us 1-800-226-8024. Thank you!

Posted 3 years ago

“have not received the book. therefore, not good.”

Posted 3 years ago

Mr. Granger, we sincerely apologize for the delay. According to USPS tracking #9241990203331006303435, the last scan on the package was on October 5th. We will be reshipping your package via priority shipping and hope you will continue to do business with us. Please do not hesitate to contact us at 1-800-226-8024 if you need anything else.

Posted 3 years ago

“Still have not received my order”

Posted 3 years ago

Ms. Moss, we sincerely apologize for the delay in receiving your order. Our records indicate that your package shipped from us on 7/24 with USPS tracking number 4209134292748927005316200003565312. According to the tracking history, it arrived in Bloomington, CA in 8/8 and has not moved since. We will reship this for you right away via Priority Shipping. Thank you for bringing this to our attention and for being patient with us while we rectify this for you. If you need anything else, please call us at 1-800-226-8024.

Posted 3 years ago

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FC&A Publishing is rated 4.3 based on 734 reviews