Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,104 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promptly delivered lovely product. The packaging was really nice and a pleasant surprise!”

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Posted 2 years ago

“Always a pleasure to deal with Feather & Stitch. Great website, quick delivery and any returns are never less than hassle free. Any advice needed on sizes is only a telephone call away.”

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Posted 2 years ago

“Excellent service. I ordered three dresses They arrived within days Beautifully packed. I returned one Everything is carried out with efficiency”

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Posted 2 years ago

“Unbelievable service and I always love the little personal note inside! Thank you”

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Posted 2 years ago

“Super fast delivery. Unfortunately had to return item but refunded very quickly. Thank you!”

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Posted 2 years ago

“Quick delivery, well packaged. Recommended”

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Posted 2 years ago

“Fast service. But received faulty product and did not have response to e-mail from customer services so had to pay the return postage which was recorded delivery to ensure product insured, so expensive. Item replaced quickly and replacement is perfect.”

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Posted 2 years ago

Dear Ros, thank you so much for your review and I am so very sorry that our customer service team missed your email. Please drop an email to helen@featherandstitch.com and we will get your postage refunded immediately. I am glad that our returns team dealt with it quickly for you and you are happy with your replacement. Thank you so much for your support. X

Posted 2 years ago

“Love the dress - great service”

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Posted 2 years ago

“Great service, beautifully wrapped”

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Posted 2 years ago

“Lovely dress, fast delivery thank you”

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Posted 2 years ago

“Just great service! Everything arrives beautifully packaged, any returns and refunds are dealt with swiftly. Would definitely recommend.”

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Posted 2 years ago

“Receiving a package from Feather & Stitch is the highlight of my week!! Always so beautifully wrapped and personable.”

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Posted 2 years ago

“Quick delivery and order was simple and easy”

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Posted 2 years ago

“Fabulous selection of clothes and mail order is great - beautifully wrapped and sent so quickly”

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Posted 2 years ago

“Beautiful items - really pleased with them! Great quality and a perfect fit.”

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Posted 2 years ago

“Lovely selection of clothes”

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Posted 2 years ago

“Hand written note which was lovely - beautiful wrapping and fantastic product”

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Posted 2 years ago

“The service was great - really quick delivery, nice packaging and I liked the little note - makes it more personal.”

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Posted 2 years ago

“Quick delivery. The earrings were well packaged and just as expected.”

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Posted 2 years ago

“Fabulous clothes, beautifully wrapped and fast delivery. Highly recommend.”

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Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,104 reviews