Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,121 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,121 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Showed as having stock online. Ordered it and then received a call a day later stating the item was not in stock and refund would be arranged. Refund was arranged. However, in retail taking an order for something showing on the website as in stock and then delivering it is key for reputation and brand. I was then left scrabbling around and paying for express delivery for my wife’s birthday. I will not use Feather and Stitch again.”

Helpful Report

Posted 7 years ago

Thanks for your review, we appreciate your comments. We are sorry for this situation. We’re a small team working in a busy boutique, where we like to give a full and personal service. Sometimes that means during busy periods, such as the sale, there is a small delay between an item being sold in the shop and it coming off our website. As you say, we were as quick as we could be in letting you know and in refunding you, and we’d always be keen to suggest an alternative. However, this time we obviously let you down. Apologies again.

Posted 7 years ago

“I received my order within a few days of ordering. My lovely jumper 1234 was beautifully packaged. I will order again.”

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Posted 7 years ago

Fantastic, thank you so much for your review. Great choice with your cashmere!

Posted 7 years ago

“Package arrived swiftly and was beautifully presented. Refund of the piece I had to return was also handled swiftly”

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Posted 7 years ago

Thank you so much for taking time to write such a lovely review. Much appreciated! We hope you shop with us again soon.

Posted 7 years ago

“The most beautifully curated clothes - pretty , stylish , edgy and wonderful service in the store . My favourite shop by far .”

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Posted 7 years ago

Thanks for the lovely review, we really appreciate it. And love having shoppers like you in store. See you soon!

Posted 7 years ago

“Order acknowledged, money taken and then order cancelled by Feather & Stitch as stock unavailable. Ridiculous waste of time. Won’t bother with them again.”

Helpful Report

Posted 7 years ago

Hi thanks for your review, we’re sorry the tops you ordered were out of stock. As you know, we called and refunded you immediately, however we do appreciate that overall this was a disappointment. Very very occasionally items aren’t updated quickly enough on our stock system and this is sadly what happened here. Huge apologies again.

Posted 7 years ago

“Thank you, dress exactly as described, beautifully packed, promptly despatched, just what I wanted, need I say more?”

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Posted 7 years ago

Ah that’s fab, thanks for your lovely review. So glad you love your dress!

Posted 7 years ago

“Loved my top!”

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Posted 7 years ago

Yay! So pleased. Come visit us again soon x

Posted 7 years ago

“Great service, speedy delivery, beautiful clothes”

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Posted 7 years ago

Fabulous, thanks for the lovely review!

Posted 7 years ago

“Ordered 2 dresses, received a phone call the next day to say one of the items had sold out, but I was still charged for the item , and 10 days later I have still not had a refund . Disappointed”

Helpful Report

Posted 7 years ago

Hi Katie, we appreciate your feedback. Unfortunately, there was a gap in one of our processes, which led to a rare delay in your refund (processed yesterday). We'll call you today to talk you through this and to apologise. Our usual turnaround for refunds is 2-4 days. Thank you for your review to enable us to work smarter.

Posted 7 years ago

“No problem web site had my blouse and delivered quickly would definatel”

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Posted 7 years ago

Great stuff, thanks so much for your review!

Posted 7 years ago

“Clothing arrived fast and well packaged”

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Posted 7 years ago

Fantastic! Thanks so much for your kind review.

Posted 7 years ago

“Beautiful dress, well packed and delivered promptly - thank you!”

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Posted 7 years ago

Thanks so much for your lovely review, so glad you love your dress! x

Posted 7 years ago

“Great selection of long lasting fashion pieces. Great service too!”

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Posted 7 years ago

Ahh thanks Anna, appreciate your review. See you soon x

Posted 7 years ago

“Prompt, helpful and friendly service as ever! Can’t fault it.”

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Posted 7 years ago

Thanks so much for the lovely review. Always great to see you x

Posted 7 years ago

“Great service, fast delivery and beautiful item - Thank you Feather and Stitch, this was my first time shopping with you and I look forward to shopping with you again!”

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Posted 7 years ago

Fantastic! Thanks so much for the kind review. See you again soon! x

Posted 7 years ago

“Very satisfied with the service I revived. I got a courtesy call from Feather & Stitch immediately to say they did not have my garment size but were very happy to provide another size to see if it was suitable for me. If not the garment could be sent back free of charge. Lucky enough it was the size I needed. Thank you !”

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Posted 7 years ago

Thanks for review! We're really glad the size worked out for you. We hope to hear from you again soon x

Posted 7 years ago

“My top was delivered in rapid time and as I had to return it, cos it didnt suit, my refund was processed super quickly - Thanks”

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Posted 7 years ago

Thanks for your review! We hope you manage to find something else that works for you soon. x

Posted 7 years ago

“Online orders are delivered quickly, beautifully wrapped and of course fabulous clothes. It’s always a joy to pop into the store too!”

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Posted 7 years ago

Thanks for your lovely review Melanie, it's always lovely to see you.

Posted 7 years ago

“Very prompt delivery! Very pleased with my purchase”

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Posted 7 years ago

Thanks so much for the review, really glad you're happy with your purchase!

Posted 7 years ago

“Very thorough and helpful service from the time we walked through the door. Given the best options for our purchase and went away happy customers!”

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Posted 7 years ago

Thanks so much for the review. So pleased you walked away happy! See you again soon we hope x

Posted 7 years ago

Feather & Stitch is rated 4.9 based on 1,121 reviews