Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good except delivery time is rather long”

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Posted 3 years ago

Dear Nicky, thank you so much for leaving us feedback. We are sorry to hear that you were disappointed in your delivery time. We aim to get out our orders as soon as possible and offer a free 48 hour delivery from Royal Mail. Sometimes, there are delays but they are sometimes outside of our control. X

Posted 3 years ago

“Beautiful dress, excellent service!”

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Posted 3 years ago

Thank you so much for leaving us such a lovely review. We are delighted to hear that you are pleased with your new dress. X

Posted 3 years ago

“Very efficient and fast service Return processed and refund issued very promptly Extremely impressed”

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Posted 3 years ago

Thank you so much for leaving us such a positive review. We are thrilled to hear this. X

Posted 3 years ago

“Excellent service, beautifully packaged.”

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Posted 3 years ago

Dear Lisa, thank you so much for leaving us such lovely feedback. X

Posted 3 years ago

“Excellent experience all around. Found Feather & Stitch on instagram, and bought some Paige jeans with the first order discount. Easy payment, speedy delivery, well packaged. Lots of brands I like, will doubtless shop with Feather & Stitch again.”

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Posted 3 years ago

Thank you so much for leaving us such wonderful feedback. We are delighted that you have found us and appreciate your support greatly. X

Posted 3 years ago

“I love the clotes I buy from Feather and Stich. Whilsy I no longer live close by following a move some years back to East Anglia it is wonderful to still access your lovely collection online”

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Posted 3 years ago

Thank you so much for taking the time to leave us such lovely feedback, we really appreciate your support. X

Posted 3 years ago

“Great service, fabulous clothes”

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Posted 3 years ago

Thank you so much for leaving us such positive feedback. X

Posted 3 years ago

“Love it”

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Posted 3 years ago

Dear Laetitia, thank you so much. We are so pleased you are happy with your purchase. X

Posted 3 years ago

“Fast delivery! Love my jeans they go with everything! X”

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Posted 3 years ago

Dear Lorraine, thank you so much for leaving us such positive feedback. Enjoy your jeans. X

Posted 3 years ago

“Great service from such a lovely boutique”

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Posted 3 years ago

Thank you so much for leaving us such lovely feedback, we really appreciate your support. X

Posted 3 years ago

“Great service. Shame dress was wrong size and no other sizes available.”

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Posted 3 years ago

Dear Angela, thank you so much for leaving us such positive feedback. We are sorry that we were unable to offer you an alternative size. X

Posted 3 years ago

“Excellent as usual. All aspects. Would highly recommend.”

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Posted 3 years ago

Dear Lisa, thank you so much for such for your order and your wonderful support. X

Posted 3 years ago

“Excellent service with a lovely personal note.”

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Posted 3 years ago

Dear Fiona, we are delighted to hear how happy you are with your shopping experience with us. Thank you for leaving us such a lovely review. X

Posted 3 years ago

“I loved the clothes I bought - delivery was quick and my order was beautifully packed. I returned one item and was refunded the next day - very impressive”

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Posted 3 years ago

Dear Jennifer, thank you so much for leaving us such a wonderful review. We are thrilled to hear how pleased you have been with your shopping experience. X

Posted 3 years ago

“Excellent customer care , with prompt delivery! Thank you!”

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Posted 3 years ago

Dear Tracy, thank you so much for leaving us such wonderful feedback. We really appreciate your support. X

Posted 3 years ago

“I am delighted with my recent purchases! All arrived promptly, in suitable neat packaging, clearly addressed, and inside wrapped beautifully! I loved the little complement slip too, thank you ladies. Much appreciated. Julia A xx”

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Posted 3 years ago

Dear Julia, thank you so much for leaving us such wonderful feedback and for your wonderful support. X

Posted 3 years ago

“Made an order online and the process was easy and delivery was very prompt. I have bought quite a few items recently and they are all of excellent quality and well described on the website. I am always pleased with my purchases from Feather & Stitch and love attending the shop, too, as the staff are always friendly and helpful. It is a great shop which I highly recommend especially if you like quality clothes brands and jewellery etc.”

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Posted 3 years ago

Thank you so much for leaving us such wonderful feedback. We really appreciate your support. X

Posted 3 years ago

“Great service and beautiful dress received very quickly. Would definitely shop from Feather & Stitch again.”

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Posted 3 years ago

Thank you so much for leaving us such lovely feedback. We are so pleased to hear this. X

Posted 3 years ago

“I'm not local to this brilliant Independent but so pleased I've found them online. Great brands and fabulous service. Would highly recommend. Thank you Feather & Stitch.”

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Posted 3 years ago

Dear Katie, thank you so much for leaving us such wonderful feedback. We are delighted you found us too and thank you for your support. X

Posted 3 years ago

“I am so pleased with all my purchases from Feather & Stitch . It is a very easy process to order online and product descriptions are very comprehensive and helpful. The staff in the shop are always helpful if attending the shop or with any telephone queries. The quality of the brands that they sell is always excellent. My latest two dresses (ordered online) are gorgeous and fit so well. I was so thrilled with them and can’t wait to wear them. Great shop!”

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Posted 3 years ago

Dear Lisa, thank you for your wonderful feedback. Your support of us is really appreciated. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,095 reviews