Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,140 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Tell us how Feather & Stitch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to exchange my original purchases & all was dealt with very efficiently & my revised sizes arrived by return. Thank so much for such great customer service”

Helpful Report

Posted 4 years ago

Dear Jennie, thank you so much. We are so pleased to hear this. X

Posted 4 years ago

“Great dress arrived quickly, beautifully wrapped, very happy. Thankyou”

Helpful Report

Posted 4 years ago

“Excellent service. Lovely dresses. Just not right for the occasion so I returned them.”

Helpful Report

Posted 4 years ago

Thank you so much for leaving us such lovely feedback. We hope you will be back shopping with us again soon. X

Posted 4 years ago

“Lovely shirt and fabric but collar didn’t sit right on me, returned had aquick response on refund which was excellent service”

Helpful Report

Posted 4 years ago

Dear Jennifer, thank you so much for leaving us such positive feedback. We hope you will be back shopping with us again soon. X

Posted 4 years ago

“Great service as always! And such a beautiful collection of brands and styles. Thank you!”

Helpful Report

Posted 4 years ago

Thank you so much for such a lovely review. We really appreciate it. X

Posted 4 years ago

“As usual, excellent, online service from Feather & Stitch. Easy to order and can ring the store if any queries. Items are as described and are of great quality. I, highly, recommend this store.”

Helpful Report

Posted 4 years ago

Dear Lisa, thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 4 years ago

“Love my dress and cardigan. Very fast delivery and beautifully packaged.”

Helpful Report

Posted 4 years ago

Dear Jennifer, thank you so much for such positive feedback. Enjoy wearing your new dress and cardigan. X

Posted 4 years ago

“Beautiful dress, great service with quick delivery!”

Helpful Report

Posted 4 years ago

Thank you so much for such positive feedback. X

Posted 4 years ago

“Lovely swift service over to the Isle of Wight! Great shirt too!”

Helpful Report

Posted 4 years ago

Dear Cathey, thank you so much for such positive feedback. We are so pleased to hear this. X

Posted 4 years ago

“Always great efficient helpful service. Superb Richmond store !”

Helpful Report

Posted 4 years ago

Thank you so much for such lovely feedback. X

Posted 4 years ago

“As always, a beautiful collection of quality clothes with wonderful staff too. I’ve been buying stuff on line and have had need to call the girls in the shop, who are the loveliest, kindest, friendliest, most helpful people to deal with including sending things out for immediate next day delivery.”

Helpful Report

Posted 4 years ago

Dear Fiona, thank you so much for such lovely feedback. We really appreciate your continued support. X

Posted 4 years ago

“Bought the beautiful Orli Mabe midi dress and the Pear & Caviar tunic dress online. Items Arrived quickly. Unfortunately, the Pearl & Caviar dress wasn’t for me so I returned that but was refunded quickly without any hassle. The Orli midi dress is gorgeous (recommend sizing up as snug across the chest) and a perfect summer holiday dress, have had lots of compliments on it already. Feather & Stitch have a really good selection of brands. Will definitely use again for future purchases.”

Helpful Report

Posted 4 years ago

Dear Fonti, thank you so much for leaving us such lovely feedback. We really appreciate your support. X

Posted 4 years ago

“On time, very easy to order and perfect item! Thank you”

Helpful Report

Posted 4 years ago

Thank you so much for leaving us such positive feedback. We really appreciate your support. X

Posted 4 years ago

“Thanks for this enjoyable online shopping experience.”

Helpful Report

Posted 4 years ago

Dear Donnas, thank you so much for such a lovely review. We are so pleased to hear this. X

Posted 4 years ago

“Very efficient and prompt service”

Helpful Report

Posted 4 years ago

Dear Sean, thank you so much for leaving us such positive feedback. X

Posted 4 years ago

“Great service, order arrived promptly”

Helpful Report

Posted 4 years ago

Dear Jane, thank you much for leaving us feedback. We really appreciate your support. X

Posted 4 years ago

“Good service,quick delivery,lovely cardigan”

Helpful Report

Posted 4 years ago

Dear Anne, thank you so much for leaving us such a lovely review. Enjoy your new cardigan. X

Posted 4 years ago

“Lovely website, received order promptly and beautifully packaged. Unfortunately, item did not suit me but returned and received quick advice that refund had been made. Sasly, Cost of returning was high and might make me think twice about ordering again.”

Helpful Report

Posted 4 years ago

Thank you so much for leaving us such positive feedback. We hope to see you shopping with us again soon. X

Posted 4 years ago

“Excellent service. I particularly wanted a dress that was by then out of stock. They said they would look as see if there had been any returns and there had. It was put back on line and I managed to buy it thanks to the help I was given by the shop. It was sent quickly and efficiently. Couldn’t ask for more……”

Helpful Report

Posted 4 years ago

Thank you so much for leaving us such positive feedback. We are so pleased to hear this and for your wonderful support. X

Posted 4 years ago

“Fabulous items. The recipient was delighted.”

Helpful Report

Posted 4 years ago

Dear Neil, thank you so much for letting us know. We are delighted to hear this. X

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,140 reviews