Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service. And lovely selection of clothes from interesting brands”

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Posted 4 years ago

Dear Corinne, Thank you so much for leaving us such lovely feedback, we are delighted to hear this. X

Posted 4 years ago

“Like the service and the product I received very good service from the shop. Will order from them again if I see something I like and can afford. I would however like to be sent an email to confirm when the product has been sent out for delivery”

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Posted 4 years ago

Dear Laila, Thank you so much for leaving us such positive feedback, we really appreciate your support and feedback. We do send a dispatch note confirmation to all customers, confirming that their parcel is now with Royal Mail. I am sorry that you did not appear to have received this, we will look into why this happened. X

Posted 4 years ago

“Will definitely shop with them again hugely efficient and great service. When items didn’t suit was quickly refunded really helpful and a pleasure to shop with.”

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Posted 4 years ago

Dear Wendy, Thank you so much for leaving us such positive feedback. We really appreciate your support and we are thrilled that you are happy with your shopping experience with us. X

Posted 4 years ago

“Quality product and excellent customer service . Would recommend to friends.”

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Posted 4 years ago

Thank you so much for leaving us such lovely feedback. We are really grateful for your support. X

Posted 4 years ago

“beautifully packaged and arrived very quickly.”

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Posted 4 years ago

Dear Gemma, Thank you so much for leaving us such positive feedback. We are delighted you were happy with your shopping experience with us. X

Posted 4 years ago

“Service very good. Also friendly people. Love the cardigan as well & the packaging was nice . Thank you... Patricia x”

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Posted 4 years ago

Dear Patricia, Thank you so much for leaving us such lovely feedback, we are thrilled to hear all this. X

Posted 4 years ago

“Ordered a jumper in the sale. The lady phoned as size was sold out but assured me that the next size down would be fine as they’re coming up slightly big. It is a perfect fit!! Thank you. Will definitely be ordering from you again. Jacqui”

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Posted 4 years ago

Dear Jacqui, Thank you so much for leaving us such lovely feedback, we are delighted to hear that your jumper was perfect. X

Posted 4 years ago

“Love this store!”

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Posted 4 years ago

Dear Alegra, Thank you so much for taking time to leave such lovely feedback. X

Posted 4 years ago

“Very prompt and efficient service. I love my Paige velvet jeans. Thank you.”

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Posted 4 years ago

Dear Janet, Thank you so much for leaving us such lovely feedback. Great choice of jeans and enjoy wearing them. X

Posted 4 years ago

“Always send out items so quickly and super helpful on the phone too, gorgeous jumper, I am thrilled!”

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Posted 4 years ago

Dear Anne, Thank you so much for leaving us such lovely feedback, we are delighted you are pleased with your jumper. X

Posted 4 years ago

“My delivery was beautifully wrapped in a recyclable box and was mailed quickly. Feather & Stitch customer service was excellent, they found out what had happened to my parcel and when it would be delivered almost immediately for me as it got lost by Royal Mail.”

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Posted 4 years ago

Thank you so much for leaving us such lovely feedback, we are delighted to hear this. X

Posted 4 years ago

“Fabulous boutique of beautifully curated fashion gems”

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Posted 4 years ago

Dear Anna, Thank you so much for leaving us such lovely feedback, we are very grateful for your support. X

Posted 4 years ago

“Arrived very quickly and loved the purse.”

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Posted 4 years ago

Thank you so much for leaving us such positive feedback, we are delighted you are pleased with your purse. X

Posted 4 years ago

“Great shop with interesting brands. Quick delivery”

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Posted 4 years ago

Thank you for taking the time to leave us such positive feedback. We really appreciate it. X

Posted 4 years ago

“Nice easy website, straight forward order/payment procedure. Arrived well packaged”

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Posted 4 years ago

Dear Debbie, Thank you for taking the time to leave us such positive feedback. We are delighted that you are happy with your shopping experience with us. X

Posted 4 years ago

“Quick delivery, lovely wrapping. Love the trousers.”

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Posted 4 years ago

Dear Pamela, Thank you for leaving such lovely feedback, we are delighted you are pleased with your purchase. X

Posted 4 years ago

“Fantastisch !”

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Posted 4 years ago

Thank you for leaving such positive feedback and for your support. X

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Dear Jane, Thank you for leaving us such positive feedback, we are delighted you are pleased with your shopping experience with us.

Posted 4 years ago

“Excellent service and I was very happy with my purchase”

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Posted 4 years ago

Dear Penny, Thank you for leaving us such positive feedback, we are thrilled you are pleased with your purchase. X

Posted 4 years ago

“Excellent customer service as ever, despite the restrictions of lockdown.”

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Posted 4 years ago

Dear Rebecca, Thank you for taking the time to leave us such positive feedback, we really appreciate it and your valued support. X

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,095 reviews