Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only issue is with the courier - Royal Mail. The order had been sitting at my local office for a week and they had not sent me notification that it was there and ready to collect. The staff at the store though were super helpful and were able to investigate and give me a tracking number so I was able to collect. In my experience Royal Mail are not fit for purpose for parcel delivery.”

Helpful Report

Posted 2 years ago

Dear Marie, thank you for leaving us this feedback. I am so sorry you had issues with Royal Mail and for the delay in the parcel reaching you. I am glad it is now with you and you can enjoy. X

Posted 2 years ago

“Great service - item arrived promptly and beautifully wrapped. Thanks so much will order again”

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Posted 2 years ago

Thank you so much Denise for leaving us such positive feedback and for your support. X

Posted 2 years ago

“Excellent fast delivery and absolutely love my dress !!”

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Posted 2 years ago

Dear Sue, thank you so much for leaving us such lovely feedback. We are so pleased your shopping experience was a positive one. X

Posted 2 years ago

“Very Good, I needed to exchange an item, they were extremely helpful and postage was very quick.”

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Posted 2 years ago

Dear Jane, thank you so much for taking the time to leave us such positive feedback, we are thrilled to hear this. X

Posted 2 years ago

“Loved my new top and dress so much. Superb quality and beautiful clothes.”

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Posted 2 years ago

Dear Sarah, thank you so much for leaving us such positive feedback. We are thrilled to hear this and enjoy your new purchases. X

Posted 2 years ago

“Very pleased with my outfit it’s beautiful and excellent service delivered on time packaging excellent . Thank you”

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Posted 2 years ago

Dear Anne, thank you so much for leaving us such positive feedback. We are thrilled to hear this. X

Posted 2 years ago

“Excellent service and love my purchase”

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Posted 2 years ago

Dear Beverley, thank you so much for leaving us such positive feedback. We are thrilled to hear this. X

Posted 2 years ago

“Thank you so much - I love it! x”

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Posted 2 years ago

Dear Kate, thank you for taking the time to leave us feedback, we really appreciate it. X

Posted 2 years ago

“Excellent customer service. I so pleased I found this website”

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Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback and for your wonderful support. X

Posted 2 years ago

“Quick delivery, beautiful, plastic free packaging and a lovely personal note. Will buy again!”

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Posted 2 years ago

Dear Jemma, thank you so much for this feedback. We are thrilled to hear this. X

Posted 2 years ago

“Beautifully packaged and very quickly delivered”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback. We really appreciate it. X

Posted 2 years ago

“Love my Essentiel Antwerp Dress. Beautifully packaged, speedy delivery and a lovely note. I will definitely shop again.”

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Posted 2 years ago

Dear Rachel, thank you so much for leaving us such positive feedback. We love this dress too. X

Posted 2 years ago

“A beautiful edit of great quality pieces - they last forever!”

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Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback We are thrilled to hear this. X

Posted 2 years ago

“Fabulous service as always. Love my trousers”

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Posted 2 years ago

Dear Emma, thank you so much for taking the time to leave us such positive feedback. Enjoy your new trousers. X

Posted 2 years ago

“Excellent service and nice card inside.”

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Posted 2 years ago

Dear Michele, thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

Dear Candida, thank you so much for taking the time to leave us such positive feedback, we really appreciate it. X

Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

Dear Linda, thank you so much for leaving us such positive feedback and for your wonderful support. X

Posted 2 years ago

“Amazing as always! Love them”

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Posted 2 years ago

Thank you so much for leaving us such lovely feedback and for your wonderful support. X

Posted 2 years ago

“I buy quite a few items from Feather and Stitch because the clothes and accessories are well chosen and good value, and always arrive quickly and nicely packaged. When I have occasionally had to return an item, it's been no trouble at all. I would (and have) recommend Feather and Stitch to friends.”

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Posted 2 years ago

Thank you so much for such wonderful feedback, we really appreciate it and for your wonderful support. X

Posted 2 years ago

“Excellent online service and speedy delivery to edinburgh”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,095 reviews