Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,121 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,121 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dress arrived on time and it was exactly what I expected to arrive!”

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Posted 5 years ago

Dear Mia, we are delighted to hear this. Thank you for your support. X

Posted 4 years ago

“Item was nothing like as expected and far too big (not in accordance with size). Also, no return form was enclosed in the parcel. I returned the item within three days of receiving it sending it Recorded Delivery and a note explaining everything and requesting refund. I still have not received an acknowledgement. Needless to say, I am not impressed.”

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Posted 5 years ago

Dear Christina, we are so sorry to hear this. We have since spoken to you and explained that your refund was processed on the same day that the return was received by us. We are sorry too that you were disappointed in the sizing. X

Posted 4 years ago

“Fantastic service and lovely ladies! Always made to feel welcome when I visit and there’s absolutely no pressure. Great selection of clothes.”

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Posted 5 years ago

Dear Amanda, this is so lovely. Thank you for taking the time to leave us such positive feedback and for your wonderful support. X

Posted 4 years ago

“Loved the clothes and the packaging and personal note. Thank you I’ll be back!”

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Posted 5 years ago

Dear Alexandra, thank you so much for leaving us such wonderful feedback and for your support. X

Posted 4 years ago

“Excellent efficient service and delighted with my purchase”

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Posted 5 years ago

Dear Wendy, thank you so much for leaving us such positive feedback and for your wonderful support. X

Posted 4 years ago

“HASSLE FREE”

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Posted 5 years ago

We are so pleased to hear this and thank you for shopping with us. X

Posted 4 years ago

“Great service, prompt returns and beautiful clothes.”

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Posted 5 years ago

Dear Charlotte, we are delighted to hear this. Thank you ! X

Posted 4 years ago

“I just 💗💗💗 all your clothes ... sadly can’t afford them all, but feel truly empowered whenever I wear something from F&S. Thank you 🥰”

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Posted 5 years ago

Dear Francesca, this is so wonderful to hear and thank you for your wonderful support, we really appreciate it. X

Posted 4 years ago

“Prompt despatch. Beautiful clothes wish I had waited a week though to take part in the 20% off offer!”

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Posted 5 years ago

We are delighted to hear this and for your wonderful support. X

Posted 4 years ago

“I love this garment and hope to keep it forever.”

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Posted 5 years ago

Dear Clare, this is wonderful to hear, we are so pleased. X

Posted 4 years ago

“My order arrived the next day, wrapped beautifully with a hand written post card hoping my order would fit me. Really easy to return the size that didn’t & refund issued promptly. Much better service than large retailers & happier to help smaller independent shops.”

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Posted 5 years ago

Dear Sarah, thank you so much for leaving us such positive feedback, we are delighted to hear this and for your wonderful support. X

Posted 4 years ago

“Fantastic merchandise, and fantastic service!”

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Posted 5 years ago

Thank you so much for taking the time to leave us such positive feedback, we really appreciate this and for your support. X

Posted 4 years ago

“Really like the blouse. Good service. Thank you”

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Posted 5 years ago

Dear Carmel, we are delighted to hear this and so pleased you like your blouse. X

Posted 4 years ago

“Prompt dispatch and so nice to be able to speak with someone about my online order”

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Posted 5 years ago

Thank you so much for leaving us such positive feedback and for your support. X

Posted 4 years ago

“Great service and good selection”

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Posted 5 years ago

Dear Lisa, delighted to hear this. Thank you for leaving us such lovely feedback and for your support. X

Posted 4 years ago

“Loved the dresses as always - perfect fit and very quick delivery.”

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Posted 5 years ago

Thank you so much for leaving us such wonderful feedback, we really appreciate it. X

Posted 4 years ago

“Beautiful clothes. Well packaged, really excited to wear them!”

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Posted 5 years ago

Dear Emily, delighted to hear this and thank you for your wonderful support. X

Posted 4 years ago

“Feather and Stitch have a small team of stylish women who’ll work hard to find you a great outfit - and they’ll do this with a sense of fun and great charm. Getting you to consider outfits that you wouldn’t have picked out yourself is their forte. Shopping there is like having a stylish friend accompanying you - just exactly what a small boutique should offer!”

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Posted 5 years ago

Dear Liz, thank you so much for leaving us such wonderful feedback and for your continued and wonderful support. Hopefully see you in the boutique soon. X

Posted 4 years ago

“Beautifully packaged and quick delivery. Love the items thank you so much”

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Posted 5 years ago

Dear Olivia, we are delighted to hear this and thank you for your wonderful support. X

Posted 4 years ago

“Great communication, lovely service”

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Posted 5 years ago

Thank you so much for leaving us such positive feedback and for your support. X

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,121 reviews