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Fetpak Holdings, LLC Reviews

4.8 Rating 3,107 Reviews
94 %
of reviewers recommend Fetpak Holdings, LLC
Company Reviews Metrics Info
4.8
Based on 3,107 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Fetpak Holdings, LLC Reviews

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

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Melanie Webster
Verified Buyer
“Great products great shipping time”
Helpful Report
Posted 9 years ago
Carroll Coward
Verified Buyer
“Worthwhile. Elegant and durable products . Company accommodates smaller orders. Many sizes and colors are available in leatherette, velvet and flox. Website is easy to navigate. Fast delivery. I would recommend this company and I would buy their products again.”
Helpful Report
Posted 9 years ago
Charlyne Mccutcheon
Verified Buyer
“Very nice. I will order more.”
Helpful Report
Posted 9 years ago
Kathleenn Klein
Verified Buyer
“Fast Delivery - Excellent product.....Crystal jewelry boxes beautiful”
Helpful Report
Posted 9 years ago
David Woolfe
Verified Buyer
“Quick response -great personal communication from Customer Service. Fast shipping. Quality product and value for the price!”
Helpful Report
Posted 9 years ago
Susan Horan
Verified Buyer
“Very satisfied with my order.”
Helpful Report
Posted 9 years ago
SANDY POWELL
Verified Buyer
“great service and quality”
Helpful Report
Posted 9 years ago
Debra Stewart
Verified Buyer
“Our school was completely satisfied with the fast and accurate service we received. Our Director was impressed with the product.”
Helpful Report
Posted 9 years ago
Mariann Oswald
Verified Buyer
“Items were all as expected. They were well packaged and promptly sent.”
Helpful Report
Posted 9 years ago
Jody Bigler
Verified Buyer
“I was very happy with my order. They look great dressed up the the jewelry . Nice product. Will be ordering again . Thanks”
Helpful Report
Posted 9 years ago
Linda Kelsey
Verified Buyer
“Received very promptly.”
Helpful Report
Posted 9 years ago
Carol Majercik
Verified Buyer
“Helpful people. Fast delilvery.”
Helpful Report
Posted 9 years ago
Joan Hastings
Verified Buyer
“Excellent customer service, fast shipping and just the pieces I needed to make things orderly.”
Helpful Report
Posted 9 years ago
Amy Martin
Verified Buyer
“Good website and fast delivery”
Helpful Report
Posted 9 years ago
Robert Perrone
Verified Buyer
“The # 12 paper bags were not as heavy duty that I expected , yet they will do nicely . I am very happy with the price for the bags. I consider the price to be very good compared to other sellers.”
Helpful Report
Posted 9 years ago
MARYANN WILSON
Verified Buyer
“FETPAK IS WONDERFUL. They had the hard-to-find products I needed. Price was good. Fedpak sent them promptly … and when I needed a little extra customer service, Lissette went above and beyond what I expected. I'll remember them for future needs and recommend them to others. Thank you Fetpak; thank you Lissette.”
Helpful Report
Posted 9 years ago
Lisa Rivera
Verified Buyer
“Customer service was great”
Helpful Report
Posted 9 years ago
Judith Quiram
Verified Buyer
“The service is terrific! Mailing time from order to receiving has been less than one week, usually four days. Their products are reasonably priced. The bags I order are for a retired teacher group to hand out treats to those still in the classroom. The 3x5 size is perfect for the job.”
Helpful Report
Posted 9 years ago
Teri Magruder
Verified Buyer
“I am very displeased with service at this time. My order was shipped out on Feb 10th, 2016. As of today I still have not received it. I called and spoke with Lisette a extension 125 on Monday the 22nd to check status. This is after receiving this survey email and emailing the link provided in the event I had not received my order. I never got any response. Upon speaking with Lisette she advised it was an error on Fetpaks side that they shipped my order to my billing address rather than my shipping address but assured me I would receive the package the next day on the 23rd. I thanked her for checking and getting this corrected. Then, I did not receive my order on the 23rd and as of today I still have not received it so I called back. When she was not available I spoke with a gentleman named Anthony. I told him what Lisette had advised me Monday, he told me that was impossible. The system showed I did not reorder my order and that I should speak with Lisette. He was rather brash and unempathatic , but said Lisette will call me back sometime today. While writing this review Anthony called me back and advised me that my order is being shipped out and that I should receive it by Monday of next week, he was nice enough to to provide me a tracking number this time. So, I still do not have my order, I don't appreciate being misinformed Monday when speaking with Lisette, and I do no not appreciate the attitude today from Anthony on my initial call. I run my own business now after running call centers for several years, I understand mistakes occur, but giving a customer attitude when calling in about an error is not acceptable especially when I was pleasant to him. It shouldn't be this difficult to get a simple order, an order that is holding up my business currently.”
Helpful Report
Posted 9 years ago
Teri, we did ship to the incorrect address and certainly apologize for that. Please be assured that mistakes such as that are a rarity at Fetpak. We re-routed your package and rechecked tracking and you will be receiving your order on Monday, Feb 29th. We have spoken with our customer service people and that while it may have not been handled perfectly there was no intention of being brash as they were only trying to help as shown by Anthony's research and callback. We have one of the best customer service departments in the business and while things don't always go smoothly you can see by our reviews the praises the department often receives. Due to this entire situation and your inconvenience we are issuing a $15.00 credit off your next order (just mention the credit and we will deduct $15.00 from your next invoice). I hope that helps you decide to give us another try so we can prove to you our great service.
Posted 9 years ago
Roger Gage
Verified Buyer
“Very quick shipping on the products I ordered. The jewelry gift boxes were just what I needed.”
Helpful Report
Posted 9 years ago
Fetpak Holdings, LLC is rated 4.8 based on 3,107 reviews
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