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Fetpak Holdings, LLC Reviews

4.8 Rating 2,999 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

4.8

Based on 2,999 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

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Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 21st August 2023

Fetpak Holdings, LLC 5 star review on 1st February 2022

Fetpak Holdings, LLC 5 star review on 9th November 2021

Fetpak Holdings, LLC 5 star review on 11th September 2021

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the boxes (lest side) is out of shape, another is scratched. Need quality control before shipping.”

Posted 3 months ago

“The picture of the puff pin pads on your website made me think that there was one top center hole for lapel pins. What I received were puff pads with two top center holes for buttons. I purchased this product to use for push pins and will have to see if I can make a hole to use them. It would be helpful if you show what the puff pads look like without an item attached to it and show front and back.”

Posted 7 months ago

“I did not receive an email order invoice copy but I did get an email response to my email for one. I was told to check my account for a copy. I do not have an account to check. Why, could they not just send me a copy of the invoice? Thank you”

Posted 8 months ago

“The box size is fine, what I don't like are the colors. I was hoping to get the same as I had before with more pastel colors, this shipment has dark and ugly colors.”

Posted 11 months ago

“The trays I ordered were not wrapped with any packing materials. Three of them were broken. The display I ordered for jewelry is decent but it's doesn't turn as easily as it should. For the price of the jewelry display I am disappointed.”

Posted 1 year ago

Hello Patti, Thank you for your business, sorry the order did not arrive in perfect shape. Items that arrive broken are never acceptable. We will be in touch with you to setup a freight claim with the carrier and get you replacement items. Thanks again! Fetpak

Posted 1 year ago

“Usually great, but would love it if they would put on the order site that a product is out of stock. Not finding out until the rest of the order arrives is annoying.”

Posted 1 year ago

“I’m so sorry I have not had a chance to call. I’m missing 2 of the velvet trays that go inside the black with glass top half size boxes.”

Posted 1 year ago

“I make a order that i cancelled cause lack of inventory”

Posted 2 years ago

Dear Mariano, We applogize for the inconvenience, supply chains issues are impacting a number of different industries. We do our best to keep popular products in stock. If you would like to keep your order as a backorder we can fill it once the product is back in stock. Regards, Team Fetpak

Posted 2 years ago

“I placed a large order for shopping bags and at the time I placed the order, everything showed up as "in stock". It wasn't until I received a partial shipment that I realized one item (which was a large part of my order) was out of stock. I called twice and was simply told, "Yes, that item is out of stock. We don't know when it will be back in stock." That was two weeks ago and I haven't heard anything since about the status. I understand that major supply chain issues are going on and that it can be just as frustrating for the supplier, but I would have appreciated an email notifying me that the item was out of stock. Several days later, when I went to the Fetpak website to determine if I could substitute another size bag, the bags I had ordered still showed up as "in stock". The part of the order that I received, arrived very quickly and was in perfect condition, so I am grateful for that.”

Posted 2 years ago

“the packaging arrive Broken ,,,,, too Week.”

Posted 2 years ago

“I was disappointed, not in the product, because I never received it. It was discontinued. I had previously purchased this particular model of tshirt bag after the model I had previously purchased had also been discontinued. I was prepared to purchase whatever newer, but similar model was available. However when the price had gone from $19.99 to $34.99, I had to cancel the order. I understand prices have been going up, but that was too much for me. The newer ones were a thicker bag, but the older ones were plenty thick and durable. I hope they bring back the older ones at a reasonable price. It's a good company and I would continue doing business with them.”

Posted 2 years ago

We are sorry that outside factors have forced us to change what is normally a consistent and regular supply of Plastic Bags for our customers. There are major global supply chain issues occurring and sourcing some products has become challenging to say the least. As you pointed out, the bags you are comparing are different, they are much heavier and they are also printed "Thank You". But you are correct, the prices are higher. The higher prices due to those same supply chain issues resulting in major shortages, material and transportation costs spiking. We hope things return to normal soon, but in the meantime we are trying to supply our customers with product at the most reasonable price possible under these conditions. Hopefully things will improve in the months to come. Thank you for your previous purchases and we hope we can be of service to you again soon.

Posted 2 years ago

“Hi, my name is Rubén Bonano. I have been customer of Fetpak Inc. for more that nine years. The only thing that I dont agree is to amoun of charges of the shipment proces when you send us the materials. I think its to hi when you compare with others orders from others states. Speciale from Ebay and from Amazone. I think too, that it takes to mucho days to confir the shipment proces. In this moment I suspend thepaking proces of the fotocopys because I dont have the material theres abou tre weks. The materials that you sell are of quality and in this order thre are good prices. Thanks. ¡Good less you! Rubén % Mercedes 787-384-2272”

Posted 2 years ago

Thank you for being a long time customer of Fetpak, we really appreciate that. On shipments out of the 48 Contiguous States the customer has to approve freight costs before we ship out. This usually only takes one day. The products you usually purchase from us are heavy and shipping can be high, but we only charge you our freight cost, we pass along our discounts to you. Also as you know our prices are low with good quality so even with the freight other companies, including those on Amazon and Ebay have a very difficult time competing with us. Thanks again for your orders.

Posted 2 years ago

“The package was delivered very quickly, less then two days. The boxes were pretty mashed up and the reackshad several scratches all over them. They were built sturdy and easy to put together.”

Posted 3 years ago

Sounds like your order was damaged in transit. If any of the racks arrived scratched please call our customer service at 631-864-3090 and reference your invoice number and we will replace damaged items. Hours are Mon-Fri 9:00 AM to 5:00 PM ET. Very sorry for the inconvenience.

Posted 3 years ago

“I don't really know. I haven't received my order yet.”

Posted 3 years ago

You ordered on Dec 8th and we shipped out your order the same day via USPS, 1st Class mail. It appears it's still in transit, as of the morning of Dec 10th it was in the St Louis Distribution Center. So it appears that is where the delay is. Your package is still expected to be delivered, but USPS is not giving a date on that yet. Just so you know there have been many packages that have been delayed in transit lately. But Fetpak received and shipped your order on the same day, the rest is out of our control. Sorry for the inconvenience.

Posted 3 years ago

“It is exactly what I ordered but it came late”

Posted 3 years ago

You placed your order on Monday 11/23/20 at 11:00 AM ET. We shipped out your order the same day from New York. It was shipped via 1st class mail. Seems there may have been a delay in transit as it crossed over the Thanksgiving Day Holiday on its way to Texas by the USPS.

Posted 3 years ago

“I actually wanted smaller ones I saw on vehicles about half the size. I should have paid attention to description.”

Posted 3 years ago

“When I received the order it was damaged. I call to talk to customer service and was advised that i would not be given the full name of the rep that was helping me. Initially I asked for a replacement, however after the conversation i asked for a refund.”

Posted 3 years ago

We apologize for the damaged item and are issuing a refund. Please be assured that over 99% of our products arrive in perfect condition. When they do arrive damaged we offer an exchange or refund. Very sorry for the inconvenience.

Posted 3 years ago

“Excellent service, enjoyed there products”

Posted 3 years ago

Glad you liked our service, thank you for your review.

Posted 3 years ago

“One tray arrived cracked. Anthony had called and left his phone number because I was a new customer. I had to listen to his message 4 times to get phone number...he spoke so fast could not understand. Thanks, Nancy Guinn”

Posted 4 years ago

We have refunded your credit card for $3.95 for the one tray that arrived damaged. Sorry Anthony did not leave the phone number clearly, that is not the norm at Fetpak. We know that can be frustrating and we apologize for that.

Posted 4 years ago

“many of the boxes were just thrown into shipping carton and the outer white boxes were damaged making those useless for sales of jewelry. quite upset about the careless packing!!!!”

Posted 4 years ago

Louis, we have attempted to contact you regarding the damaged jewelry boxes. It's possible they were damaged in transit and repacked by the carrier, but please call us to make sure and we will immediately remedy the problem. Thank you for your past orders and we will be sure to resolve this issue ASAP.

Posted 4 years ago

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Fetpak Holdings, LLC is rated 4.8 based on 2,999 reviews