Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Fetpak Holdings, LLC Reviews

4.8 Rating 2,998 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

4.8

Based on 2,998 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

Write Your review

Tell us how Fetpak Holdings, LLC made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 21st August 2023

Fetpak Holdings, LLC 5 star review on 1st February 2022

Fetpak Holdings, LLC 5 star review on 9th November 2021

Fetpak Holdings, LLC 5 star review on 11th September 2021

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not specify out of stock for my order....wrote me after purchase that it would be 2-3 weeks for delivery!!! This is not ethical...”

Posted 2 months ago

“I would have cancelled order if I knew more than half of the order was back stocked.”

Posted 3 months ago

“Items I ordered were out of stock. I wish your system would be updated constantly so items could be labeled, "out of stock", " unavailable" or "backordered", instead of processing the order and then getting back to your client informing them that items are not in stock, then canceling their order.”

Posted 11 months ago

Thank you so much for taking the time to leave a review about your experience with Fetpak Holdings, LLC. We apologize that the order did not go smoothly for you. However, we attempted to reach out to you multiple times, both before and after this review was posted. We have received no response from you, other than this review and this review does not accurately reflect what happened. Your order was not canceled because items were out of stock. It is our policy to ship everything we have in stock at the time an order is placed and then ship items that are out of stock, at no additional charge to the customer. Our shipping policy clearly states customers outside the continental United States will have additional shipping fees. We have contacted you at least 7 seven times, by email and phone, to resolve the additional shipping fees issue and have gotten no response. Sometimes we will "cancel" an order to get an unresponsive customer's attention, but it can be reinstated. If you would like to place your order again, and pay the additional shipping fees for delivery outside the continental United States we can accommodate that.

Posted 10 months ago

“Bought $49.99 of bags that said included shipping. Then I get a paypal request asking for another $40. I´m still waiting for my refund.”

Posted 1 year ago

“Half of my order was back ordered and as I stated before the way you package the items is very poor please don't contact me again.”

Posted 1 year ago

“My order took nore than a week to arrive. It never takes that much.”

Posted 2 years ago

“Never received my order……and you have my money”

Posted 2 years ago

Thank you for your order. We are in the middle of a move to a bigger warehouse, as was noted on our website banner. We hope to have the move complete mid Dec. Your credit card has not been charged and will not be charged until the order ships. Thank you for your patience we will attempt to reach out to you via phone during the week.

Posted 2 years ago

“I have tried calling and emailing but no one gets back to you”

Posted 2 years ago

First, let me say thank you for your order. We appreciate your business. We do our best to keep our website up to date and note items that are "out of stock" but customers can still place backorders. The item you purchased was on backorder, and my notes say that a CSR reached out to you on the 17th to see if you wanted to substitute products. You then called in and unfortunately, no one was available to take your call. No one was available because we are in the middle of a move to a bigger warehouse, as was noted on our website banner. We hope to have the move complete mid Dec. Thank you for your patience we will attempt to reach out again via phone.

Posted 2 years ago

“Missing pieces from the order.”

Posted 2 years ago

We have attempted to contact you but have not heard back. Please email or call us.

Posted 2 years ago

“Website does not work, does not remember you and allow log back in to reorder or reveiw orders placed. We almost feel this was on purpose as set up account twice and could never get back in. Then sent wrong color bags and shipped display case very poorly packaged with key in door with no protection, broke key off in lock and damaged door. then want to blame on carrier. Does not meet our co-op standards or any really. advise to stay away. Too bad”

Posted 3 years ago

Not sure for the reason to attack us through assumptions, but our website actually works fine as tens of thousands of our customers consistently order from it. We have been in business for over 30 years and are well known for our honesty, quality products and reliability. You ordered 4 cases of blue bags and we shipped blue bags. You must have mistakenly through you ordered green. Check your order confirmation, as it clearly states blue. Of course you are welcomed to exchange these for green. As for the showcase, we don't blame the carrier, but when a customer says there is damage to our product we look at the reasons why. Reasons ranging from a carrier repacking the item to extremely rough handling. After gathering the information we can then determine the outcome and responsibility. We have have over 30 years of partnerships with our carriers, to assume that we wanted to blame them for something they did not do is just false. To also assume that we set up our website so we can get you to sign up for two accounts is also blatantly false. We do not appreciate your assumptions and they actually border on slander. Our customers know us well and our new customers are welcomed to read some of the thousands of great reviews we receive. We have one of the highest ratings in the packaging business. We believe that speaks for itself and we trust that one review from a disgruntled person will not change this at all.

Posted 3 years ago

“I've ordered from this company many times & they've always been very good with shipping and the actual products but this Most recent order I placed a larger than normal order and I didn't receive one of my items. I tried to call, i also sent a message via chat and crickets, haven't heard anything. If It were just for tissue paper or something small i wouldn't have complained, things do happen but this was for a large package of gift boxes I ordered that totaled about $33.00. sad That i will have to look somewhere else because after a company you have counted on starts messing up it typically get's worse not better.”

Posted 3 years ago

We apologize for not contacting you back. Please know that this is not the norm for Fetpak. We have now contacted you on the missing gift box carton and the problem will be resolved. Hopefully you continue to be a valued customer as this is our first error on the eight orders you have placed with us. Thank you.

Posted 3 years ago

“Shipping was excellent except for the earring boxes were very poor quality will not buy them again . I will stick to my old items”

Posted 3 years ago

Thank you for being a customer of Fetpak over the years. The earring boxes you were unhappy with was only the Black Pinstripe style. We emailed you offering a credit on the ones that the quality didn't meet your expectations but we haven't heard back. We know you purchase many other style jewelry boxes from us and we are glad you are still happy with all of those. We look forward to continuing to serve you.

Posted 3 years ago

“Did not know where our order was that was suppose to take 3 days? Come to find out it was sent back to New York and then I was charged another $8.95 for shipping after I already paid shipping when I ordered it. Will not order again from you.”

Posted 3 years ago

Your order was returned by USPS due to missing company name and missing office number. It was entered on the online order form with that information missing. When we received the package back we contacted you for the correct address, which you gave us. We corrected it and reshipped. We were charged again by USPS for reshipping. Sorry you won't be ordering from us again, but it was an error on your end when information was missing and USPS was unable to deliver it to you.

Posted 3 years ago

“I have not received my order”

Posted 3 years ago

Your order was shipped on Jan 21st via USPS and should arrive very soon. Please give it another day or two. Thanks.

Posted 3 years ago

“said they arrived in 1 to 3 days arrived in 10”

Posted 3 years ago

Fetpak shipped your order out within one business day of receipt. You ordered on Sunday, Dec 6th. We shipped on Monday Dec 7th via Priority Mail. Due to delays in transit by USPS your package took one week to arrive and you received it on Dec 14th. Due to factors we cannot control, there have been many package delays, all due to in transit issues. Like always, Fetpak continues to ship all packages same day or next business day.

Posted 3 years ago

“I have not received my order.”

Posted 3 years ago

Fetpak shipped your order out within one business day of receipt. You ordered on Friday, Dec 4th. We shipped on Monday Dec 7th via 1st Class Mail. Due to delays in transit by USPS your package took one week to arrive and you received it on Dec 14th. Due to factors we cannot control, there have been many package delays, all due to in transit issues. Like always, Fetpak continues to ship all packages same day or next business day.

Posted 3 years ago

“You shipped one of my three items. I stir want the other two items!”

Posted 3 years ago

The Jewelry Carrying Case you ordered, #91-G is still out of stock. They are due to arrive in late September. We can ship the two carrying cases to you at that time. Let us know if you would like us to keep these on backorder or have us cancel it for you. Email manager@fetpak.com Sorry for the inconvenience. Thanks.

Posted 3 years ago

“Never received them”

Posted 3 years ago

We did not ship your order. Your shipping address did not match your billing address on the card. We attempted to contact you several times via phone and email, but we did not receive a response from you. So we then canceled your order. Please call us at 631-864-3090 Mon-Fri 9 AM to 5 PM ET if you would like to place your order again.

Posted 3 years ago

“I have not yet received my order!”

Posted 3 years ago

Sorry you have not received your order. Please email manager@fetpak.com with your order number, full name and zip code and we will research why you haven't received your order.

Posted 3 years ago

“I still have not received my order”

Posted 3 years ago

We apologize for not informing you about your order. Please be assured that this is not the norm for us. We do not ship to the United Arab Emirates. If you have a location or freight forwarder in the USA we would gladly ship to them. Sorry for the inconvenience.

Posted 3 years ago

«
1
2
3
»

Fetpak Holdings, LLC is rated 4.8 based on 2,998 reviews