Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Fetpak Holdings, LLC Reviews

4.8 Rating 3,001 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

4.8

Based on 3,001 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

Write Your review

Tell us how Fetpak Holdings, LLC made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 21st August 2023

Fetpak Holdings, LLC 5 star review on 1st February 2022

Fetpak Holdings, LLC 5 star review on 9th November 2021

Fetpak Holdings, LLC 5 star review on 11th September 2021

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is very unreasonable in regards to a refund. We sent a check which was promptly cashed, so we do not qualify for a refund. They were more than willing to accept our money but not willing to return it or even a portion of it. LET THE BUYER BEWARE unless you pay with Credit Card you will not receive a refund FOR ANY REASON. This should be stated in BOLD AT THE TOP on their website!”

Posted 7 years ago

We give full refunds on all Credit Card or PayPal Orders, this represents 99% of our customers (besides open account customers). Unlike many of our competitors, we do not have any restocking fees. As it clearly states in our Terms of Sale, "We can only issue refunds on orders where payment was by Charge Card or PayPal, otherwise a replacement or credit to your Fetpak account will be issued." As with all purchases, we will gladly exchange the item you purchased for another product(s) at Fetpak.

Posted 7 years ago

“We have ordered from the company for at least five years because you identify and carry products made in the U.S. However, in a recent order of U.S. made kraft bags - only one my five cases were made in the U.S. I was told by a customer rep that you had changed your source from the U.S. to China. This was not made known before the order arrived and would require us to make arrangement to ship back 4 cases right before our busy holiday season. We built our business on buying U.S. only items 98% of the time and it is why we bought from your company.”

Posted 7 years ago

We apologize for not informing you that we now also carry imported Paper Shopping Bags. However we will slowly be shifting back to Made in USA Shopping Bags as we also prefer to keep the business in the USA. Very sorry for our failure to inform you and for your inconvenience.

Posted 7 years ago

“THE POST OFFICE APPARENTLY DELIVERED MY PACKAGE AT 1:55 TODAY, NOV 19. WELL IT NEVER MADE IT TO MY MAIL BOX OR MY FRONT DOOR AND NOW NO ONE IS AVAILABLE TO HELP. YOU NEED A CUSTOMER SERVICE REP AVAILABLE AFTER HOURS AT ALL TIMES FOR CUSTOMERS THAT DO NOT RECEIVE THEIR PACKAGE WHEN PROMISED. WELL TO SAY THE LEAST I WILL NEVER NEVER NEVER EVER ORDER FROM YOU AGAIN. ONE LESS CUSTOMER I GUESS DOESN'T HURT YOU BUT I WILL NOTIFIED BETTER BUSINESS BUREAU.”

Posted 7 years ago

“My counter earring display is scratched and looks used on the top and bottom of the fixture. I'm disappointed you would send this damaged item out knowing it is to be used to display merchandise,and it looks awful. I would load more pictures of all the damage. But it will only let me load 1.”

Posted 7 years ago

We believe these received scoff marks in transit. We do apologize. We have contacted you and offered you a discount or return. You stated that you did not need either. We hope you give us another try. Thank you for your feedback.

Posted 7 years ago

“Did not receive T bags. They may be lost.”

Posted 7 years ago

Gary, you ordered on July 5th and we shipped out your order the same day. Arrival date is today, July 12th. Thank you.

Posted 7 years ago

“Received the wrong item. Messaged support weeks ago and never got a response.”

Posted 7 years ago

We have no record of you contacting us after your last order, however maybe we overlooked it, if so we apologize. If you received the incorrect item, please call our Customer Service Dept at 631-864-3090 Mon-Fri, 9 AM-5 PM ET. Have your invoice number ready and they will be glad to help you. Thank you.

Posted 7 years ago

“I am very displeased with service at this time. My order was shipped out on Feb 10th, 2016. As of today I still have not received it. I called and spoke with Lisette a extension 125 on Monday the 22nd to check status. This is after receiving this survey email and emailing the link provided in the event I had not received my order. I never got any response. Upon speaking with Lisette she advised it was an error on Fetpaks side that they shipped my order to my billing address rather than my shipping address but assured me I would receive the package the next day on the 23rd. I thanked her for checking and getting this corrected. Then, I did not receive my order on the 23rd and as of today I still have not received it so I called back. When she was not available I spoke with a gentleman named Anthony. I told him what Lisette had advised me Monday, he told me that was impossible. The system showed I did not reorder my order and that I should speak with Lisette. He was rather brash and unempathatic , but said Lisette will call me back sometime today. While writing this review Anthony called me back and advised me that my order is being shipped out and that I should receive it by Monday of next week, he was nice enough to to provide me a tracking number this time. So, I still do not have my order, I don't appreciate being misinformed Monday when speaking with Lisette, and I do no not appreciate the attitude today from Anthony on my initial call. I run my own business now after running call centers for several years, I understand mistakes occur, but giving a customer attitude when calling in about an error is not acceptable especially when I was pleasant to him. It shouldn't be this difficult to get a simple order, an order that is holding up my business currently.”

Posted 8 years ago

Teri, we did ship to the incorrect address and certainly apologize for that. Please be assured that mistakes such as that are a rarity at Fetpak. We re-routed your package and rechecked tracking and you will be receiving your order on Monday, Feb 29th. We have spoken with our customer service people and that while it may have not been handled perfectly there was no intention of being brash as they were only trying to help as shown by Anthony's research and callback. We have one of the best customer service departments in the business and while things don't always go smoothly you can see by our reviews the praises the department often receives. Due to this entire situation and your inconvenience we are issuing a $15.00 credit off your next order (just mention the credit and we will deduct $15.00 from your next invoice). I hope that helps you decide to give us another try so we can prove to you our great service.

Posted 8 years ago

“Great products at a great price.”

Posted 8 years ago

“I ordered earring boxes, and was instead mailed ring boxes. Since it was the week before Christmas, I had to make do... no time to return. Fetpack then offered me a small credit, after Christmas, which was of no help whatsoever.”

Posted 8 years ago

Our apologies, definitely our error. Email manager@fetpak.com with your invoice number and we will post a $10.00 credit towards your next order.

Posted 8 years ago

“order was not processed, not received was told order was canceled by FetPak yet refund was not received.”

Posted 8 years ago

Your order for 1 box at $1.95 was not shipped out in error. When we were notified by you we offered to ship it out immediately. However you insisted we ship it Next Day Air which would have cost us $30.26. We even offered to absorb some of that cost, which you refused. For a $1.95 order we went beyond over and above for you, sorry you didn't appreciate that.

Posted 8 years ago

“This small order was shipped in a USPS envelope. It arrived torn and re-taped by the post office. All the packs of bags were crushed and wrinkled. We returned what we received but were given a refund minus one pack of bags because they were not returned. They were not returned because we did not receive them. As I said, the USPS envelope was torn open and one pack obviously fell out. This is not an issue of money, but rather of the incompetency of your shipping people and the small minded accounting person in your company. In any event, it was nice knowing you. Harold Richman Replica Collection - Italy”

Posted 8 years ago

You originally did not inform us of the shortage of one package gift bags. We then issued an RMA for five gift bag packages, which is what you ordered. You returned four of the five, you then changed your story and told us now the order was now damaged in transit and was now missing the fifth gift bag package. However originally there was no mention of any of the gift bags lost in transit. We received four packages back and refunded you for those four.

Posted 8 years ago

“you guys stink. sent me the wrong items on a VERY SIMPLE order. i will never use your company again”

Posted 8 years ago

When you are willing to discuss this issue in a professional manner give us a call at 631-864-3090. Please reference your invoice number. Thank you.

Posted 8 years ago

“We ordered 36 gift bags and all of them a faulty! All are split at the seams and totally unusable! We are shocked and dissapointed beyond belief.”

Posted 8 years ago

Louise, it seems there was a manufacturing issue with these particular gift bag batch. We are working with the manufacturer to correct this problem. In the meantime we have contacted you and will resolve this problem. Feel free to email manager@fetpak.com at any time regarding this issue. We sincerely apologize for this inconvenience.

Posted 8 years ago

“The picture on ur website is very very very deceiving. This was not what I order for”

Posted 8 years ago

Joseph, as per your online order form you ordered 200 M436 Black on 09/15/15 and we shipped 200 M436 Black on 09/15/15. If you are unhappy with these bags please contact manager@fetpak.com or call our Customer Service Mon-Fri from 9 AM to 5 PM Eastern Time at 631-864-3090 and we can issue an RA number for a full refund.

Posted 8 years ago

After communication with Customer Service we see you are returning the gift bags. We will issue a full refund on the gift bags. Sorry it's not what you wanted.

Posted 8 years ago

“I placed an order #58919 on 9/13. It was supposedly shipped on 9/15. Transit time according to your map; I have no other way of tracking my package because the invoice # is useless, should be 4-5 days. This is 10/21 and still no package. I am very dissatisfied with this! Please track my package and let me know the status. Track by Reference >>>UPS could not locate the shipment details for your request. Verify your information and try again.”

Posted 8 years ago

Colleen, we shipped your order out on 09/15/15 and it should be arriving today 09/22/15. In the future we will send you to proper tracking information, we apologize for the mix up. If you have any problems with your order please contact manager@fetpak.com or call our Customer Service at 631-864-3090 Mon-Fri 9 AM to 5 PM Eastern Time.

Posted 8 years ago

“I have not received my order and therefore can't review acurately”

Posted 8 years ago

We have contacted you and you should now have your order. If not please email manager@fetpak.com Sorry your order was delayed in transit. Please revise your review rating for us. Thank you very much.

Posted 8 years ago

“I placed an order on May 29 and by June 8 it still hadn't come so I emailed them , they said they cancelled my order because they don't ship to Canada anymore and they couldn't get ahold of me to approve the freight charges. I did not receive any messages about this and the freight charges are as much as the order so no thanks I won't be shopping here again .”

Posted 8 years ago

Our error on this as we had the incorrect email address. We do ship to all of Canada, however as a courtesy we contact all Canadian customers with freight charges for their approval before shipping.

Posted 8 years ago

“Ordered from this company and got the WORST junk. The paper bags came improperly shipped , all stacked together and the bags inside were ripped, stained,..just like some kids threw them into a box and sent them out to me. I feel like they were seconds..or thirds...not ordering again. Didn't send back cuz i didn't want to deal with the horrible customer service or pay for the return shipping. Just using them as lunch bags...need a lunch bag? I have LOTS of them..don't put anything too heavy in the bag..it might rip! I don't like to leave such a scathing review, but to be honest, i woudn't want others to deal with what i dealt with. They offered to have me send back the bags ( at my cost) then review at their discression what % of the bags were faulty then send back to me what was correct....please...are you kidding? Too much fuel waisted sending stupid bags back and forth across the US! I ordered from my usual contact...i won't stray again.”

Posted 8 years ago

You sent us a photo of the bags and only a few pieces seemed to be damaged in transit. We offered to credit you or replace any damaged bags. However, you did not even open the bags in the other cases, you just seemed to want to reject everything. We just wanted you to inspect the entire shipment, not the few pieces that broke out of the cartons. When products arrive damaged, we try to always replace them, however replacing perfectly good items and sending merchandise across the country simply is not wise. Our Natural Kraft Paper Shopping Bags are all 1st Quality, Made in USA, and Made from 100% Recycled Materials. All are also FSC certified (Forest Stewardship Council US). For you to assume otherwise is just not correct.

Posted 8 years ago

«
1
2
3
»

Fetpak Holdings, LLC is rated 4.8 based on 3,001 reviews