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Fetpak Holdings, LLC Reviews

4.8 Rating 3,002 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

4.8

Based on 3,002 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

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Fetpak Holdings, LLC 5 star review on 2nd May 2024

Fetpak Holdings, LLC 5 star review on 2nd May 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 21st August 2023

Fetpak Holdings, LLC 5 star review on 1st February 2022

63

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first order with Fetpak. They did not provide a UPS tracking number with the order. I ordered jewelry boxes. Quality was just okay and one box was dirty.”

Posted 4 years ago

We are very disappointed to hear that you were not happy with the jewelry boxes you ordered. Fetpak is well known for high quality jewelry boxes and we would be interested to know which model number boxes you are referring to. We have a 30 day guarantee on all of our products. Also any products damaged will be replaced or refunded at no cost to you. You are welcomed to call our Customer Service Dept at 631-864-3090 Mon-Fri, 9 AM to 5 PM ET and let us know the details of why you weren't completely happy with our products. Please have your invoice number handy. Thank you.

Posted 4 years ago

“GOLD organza favor bags. They are fine,but not each one is finished at the top. Some are rough with threads showing. One had a dead bug in it!... others show black thread, but no black thread was used on the bag.. Be sure to specify tht you want the ones that only have the STICKER that says, "Made in China". Otherwise you may get the ones with sewn in tags, and you will end up cutting them out of the inside of the bag. A real pain!”

Posted 5 years ago

Thank you for your feedback Nancy. On the Organza Bags we have already told the manufacturer that we will only accept stickers and not sewn in labels. Most of these are in stock and it should be this way from here on out. Sorry your order did not go perfectly, we hope to do better next time. As with all orders you are welcomed to return for a full refund or exchange within 30 days.

Posted 5 years ago

“Box arrived falling apart. Postal service had to re-tape all seams of the box. Inside boxes were also all dented in and falling apart. White leatherette displays were all discolored around seams (brown from old glue) and stems were falling out of bases. I guess you get what you pay for- they were on clearance. Retail bags I ordered were just fine.”

Posted 5 years ago

Hi Ashlea, we have attempted to contact you regarding this, please call or email us back to discuss further. It seems UPS damaged the box in transit and they had to re-tape the seems, we apologize for that happening. The Closeout White Leatherette Displays you purchased are all IR's. We do explain this in the description stating, "There may be a slight amount of discoloration on the corners of the display and/or stand may be loose (can be easily glued back in for tight fit)." You are welcomed to look at our first quality Jewelry Displays, with a full 30 day guarantee. Thank you and sorry for the inconvenience.

Posted 5 years ago

“Pretty good bags. Ordered quite a few, but our latest order had at least 50 backs sealed on the wrong end with the handles. Open end was on the bottom.”

Fetpak Holdings, LLC 3 star review on 10th January 2019

Posted 5 years ago

Hi Debi, we apologize for the 50 defective bags. You ordered 4,500 bags but even 50 defective is too many. These 50 may have been at the end of a run, but regardless this should not have happened. We have given you a $10.00 credit for your next order. Thank you for your repeat orders.

Posted 5 years ago

“I have ordered Nitrile gloves twice now from Fetpak. The gloves are fine, and are a good price, but both times it has taken a week or more to ship from Long Island NY to Allentown PA via Priority Mail with USPS! (the email said it would take about 2 days) Fetpak needs to look into why shipping takes so long or change to a more reliable service. I need these gloves to provide care for my mother, and now I will need to place an order 2 weeks in advance to make sure I don't run out. Ridiculous!”

Posted 5 years ago

Hi Marilyn, we researched your two orders with us and found that you ordered on Oct 15th and Dec 4th and both times we shipped your order out via Priority Mail on the same day as ordered. Transit time to your location is 2 days. In tracking your orders both have taken about one week to arrive, as you said. Not sure why your packages are being delayed by USPS. We are thinking the issue may be in the last mile delivery especially if you live in a rural area. However even in a rural area you should receive your order in 2 days. We are sorry for the in transit delays. One suggestion is to contact your local post office with the tracking numbers and see if it was held by them. Sorry for the inconvenience.

Posted 5 years ago

“Great place but shipping sucks”

Posted 5 years ago

Hi Kurk, your order was delayed in transit by UPS. We shipped your order the same day you ordered on 10/24. A trailer arrived late to transfer in IL on 10/26. This delayed your order one day as you received it on 10/30. We are sorry your order was during transit. Please understand that this is an exception and over 95% of orders are delivered on time by UPS.

Posted 5 years ago

“The bags were very thin. I should have paid more attention to the density before ordering--my fault. Very fast shipping and good packing though.”

Fetpak Holdings, LLC 3 star review on 28th October 2018

Posted 5 years ago

You ordered our Cellophane Bags which are .8 Mil. We stock Polypropylene Bags which are much thicker (1.5 Mil) and probably better for your needs. Here is the link... https://www.fetpak.com/index.php/polypropylene-bags-polypropylene-bags-clear-c-377_389_390 If you are unhappy and want to return for a refund and to reorder please call our Customer Service as they will be glad to help you with this.

Posted 5 years ago

“Your customer service is top . But the product I ordered was below average and I returned it. Waiting for a refund. I will give this company another chance.”

Posted 5 years ago

Not sure why you felt our Strung Merchandise Tags were not up to standard, but they are a thick 13 pt and made in USA. We see you are returning these and once received we will issue a full refund for the cost of the tags. Sorry it didn't work out for you, we will do our best to make sure your next order does.

Posted 5 years ago

“I’ve spent a lot of money with you guys this summer and my orders always get mixed up or you don’t have enough of what I need and this last order they only have 24 of the 40 gem jar cases I ordered.”

Posted 5 years ago

We do have 24 or the 40 gem jars/foam on backorder for you. Sorry we were out of stock. By late October we should be stocking many more of these and we shouldn't run out of inventory again. We appreciate your orders very much. Thank you.

Posted 5 years ago

“I love the mixed groups of colorful jewelry gift boxes and have ordered many times This time UGH UGH The whole box was wet and moldy and smelled like an old can of cat food the UPS driver right away said YOU SHOULD REFUSE IT!!! But.. I opened the outer box and threw it away outside One of the inner 100 piece boxes had water damage but only 6 boxes were destroyed the rest were okay so I kept the order BUT I had to repack all. The STINK was Intolerable in MY house I will probably order elsewhere NEXT Time -Rachelle”

Posted 5 years ago

Hi Rachelle, Since the carton arrived soaked it seems it was damaged in transit as all cartons are inspected by quality control before leaving our warehouse. So it seems to be a UPS handling problem. We are willing to refund or issue a credit for the damaged boxes. Please email manager@fetpak.com or call our Customer Service at 631-864-3090 with the details and let us know how you want to proceed. Since you have purchased from us for the last 2 years you know we pride ourselves on our products arriving at our customers location in top quality condition. We apologize for the inconvenience.

Posted 5 years ago

“I am totally satisfied with the shopping bags i ordered ,iam ordering since 4 years from fetpak .The only thing i wasnt satisfied was the last time ,shopping bags usually r thicker but last time they came out very thin”

Posted 5 years ago

Not sure which shopping bags you are referring to. As far as we are aware, none of the bags are thinner than we previously stocked. We actually pride ourselves on having heavier weight shopping bags with consistent quality. Please email manager@fetpak.com with your invoice number and item number of the bags you are referring to so we can double check and get back to you. Thank you for your feedback and being a customer for the last four years.

Posted 5 years ago

“I received a call from a very fast talking rep calling to tell me that I didn't order inserts for the trays I got even thought I already knew that. I had to listen to the voicemail 3 times to get the phone number because he said it so fast. The carry case I bought is nice, but does not stand up if the trays are not in it. The trays are nice”

Fetpak Holdings, LLC 3 star review on 15th May 2018

Posted 5 years ago

Often our customers order trays and forget to order the inserts. When we see a customer do that we give them a courtesy call to remind them that they did not order inserts. We do understand that occasionally a customer does not want the inserts. However most customers do and they appreciate the reminder call. The Deluxe Carrying Case is not meant to be wheeled when empty. If there aren't any trays you can easily just fold it up.

Posted 5 years ago

“I was disappointed with the product.”

Posted 6 years ago

We checked your order number and we are surprised to hear you were disappointed. You have ordered the same product from us many times without a problem, so we were wondering why this time you were not satisfied. The paper shopping bags are identical to the ones you previously purchased (same manufacturer). Please let us know by emailing manager@fetpak.com Thank you.

Posted 6 years ago

“we were expecting 10 different designs in each pack of 1000 but got one design for the whole 1000 count pack. if I knew it was gonna be like that I would have chosen the designs separately.”

Posted 6 years ago

You ordered 4,000 bags of mixed designs and we sent you 4 designs, 1,000 of each design. Sorry that wasn't quite what you wanted. You are correct that on 4,000 you could have picked your designs out.

Posted 6 years ago

“Object was tossed over fence. We were home. No one rang the bell or knocked? No native-ce was left telling us it was in the alleyway?”

Posted 6 years ago

We shipped your order via USPS Priority Mail and are disappointed to hear that they did not deliver your package the proper and professional way. While there is not much we can do once orders leave our warehouse, please let us know if this happens again.

Posted 6 years ago

“I needed the products quickly and there was no way on the website to make that known or to know how much the expedited delivery would cost. Otherwise no problems.”

Posted 6 years ago

As stated on our checkout page, on Air shipments you would place your order and we would contact you with freight for your approval before shipping out. Due to the large amount of items we carry and combinations of these items plus dimensional pricing by carriers we cannot accurately calculate the freight on Air shipments until the order is packed. We do ship orders out the same day and have free ground shipping on orders over $85.

Posted 6 years ago

“The tissue paper was much thinner than expected and it bled a little. I probably will buy my bulk tissue paper elsewhere next time.”

Posted 6 years ago

Tissue Paper Ream we shipped weighed 6 pounds which is in fact slightly higher than the standard weight of a Ream. It should not bleed at all, unless it's aggressively rubbed against a product. However, if you are unhappy with our product(s) you are welcomed to return it within 30 days for a full refund as long as product is intact.

Posted 6 years ago

“They sent what I ordered at least”

Posted 6 years ago

We hope that you were very satisfied with our service and products. Of course we like 5 star reviews so let us know if you were unhappy in any way. You may send us an email at manager@fetpak.com

Posted 6 years ago

“Not happy with the pendant gift boxes, poor quality. Bracelet boxes were fine! Probably will not order again”

Posted 6 years ago

The two boxes you ordered are the same outer and inner material. Please let us know why one style of box was good and the other was not. We have a 30 day guarantee, so you are welcomed to return anything you are not satisfied with for a full refund. Just contact manager@fetpak.com and we will be glad to exchange or return. Thank you.

Posted 6 years ago

“The order was filled promptly, but it would have been nice if, at the factory, they would have put a piece of cardboard inside the box of plastic bags to keep them from being sliced upon opening them. I always try to be careful, but it never fails and I lose a few bags with every shipment.”

Posted 6 years ago

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Fetpak Holdings, LLC is rated 4.8 based on 3,002 reviews