Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,777 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

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“Paid for next day delivery on a size 6 pair of ladies walking shoes. A size 5 pair were delivered even though both box and shoe clearly said size 5. Emailed customer service as no contact telephone number available. No one even bothered to respond. Had to pay a further £2.95 to return the incorrect item which was a present for my wife. Come on F&T and sort this mess out please. Full refund of all postage paid and prompt replacement of correct size as ordered. Your last chance to rectify this mess. Disgruntled customer.”

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Posted 7 years ago

“Top quality at great prices”

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Posted 7 years ago

“You sent the wrong colour trainers and despite my emailing you twice you have not responded. I still want the correct colour and have had to return the trainers at my cost despite it not being my fault. You advise customers to return by registered post. Since the trainers were over £50, this cost me an additional £8.55. That means I have paid around £15.50 in postage and still no shoes!!!!!”

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Posted 7 years ago

“i ordered two items,only to have one item then rejected for out of stock.this was disappointing,and made the economy of purchasing two items wrong as i had to pay the same for carriage.”

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Posted 7 years ago

“Information of how my order was being processed very good. Also the information by recorded telephone regarding delivery time was spot on. My new walking shoes are very comfortable. This is the 4th time I have used Field & Trek and I've never had a complaint.”

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Posted 7 years ago

“Good communication and speedy service”

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Posted 7 years ago

“Parcel thrown over side gate. Note pushed thru door to say thrown over side gate! It's been raining heavily. Thanks. Bag must have caught on gate on way over. Water in bag. Not impressed.”

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Posted 7 years ago

“Items arrived in an acceptable time. Notification it was on route would of been useful.”

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Posted 7 years ago

“Good Value , Quick Service”

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Posted 7 years ago

“Very prompt delivery. Ordered on Thursday delivered on Saturday. Very pleased with the sweater ordered”

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Posted 7 years ago

“The ordering, delivery and collection process was very smooth and efficient”

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Posted 7 years ago

“I paid an extra charge to get next day delivery but goods took longer to arrive. Email to query late delivery was not responded too. Refund of partial delivery charge would be good or even an apology but no response is unacceptable.”

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Posted 7 years ago

“Brilliant service”

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Posted 7 years ago

“Suggest you change carrier. DPD failing to deliver then expecting the client to sort the mess. Rubbish service from DPD and so far no response from Field and Trek. Paid up front and received nothing to date- except excuses! Where’s my order ???”

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Posted 7 years ago

“Field and Trek offered a good selection at sensible prices.”

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Posted 7 years ago

“The ease of ordering on the website is great. Prompt delivery and the great value for money is without question but the total lack of any workable customer services does not encourage you to want to use this company again. Having bought two ski for m,y girls, one arrived with the ski pant braces missing. I don't want to return the whole outfit, I just want to get the braces that should be included. However, despite numerous emails this simple request seems to have gone unanswered. Automate to improve your service not negate any service.”

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Posted 7 years ago

“Good value for money for a quality product.”

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Posted 7 years ago

“Great running jackets - fast delivery!”

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Posted 7 years ago

“Quick and efficient service”

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Posted 7 years ago

“I placed an order, one of the items was not available (for their responsibility), I asked to cancel the order and then redo it with an object similar to the one that was missing, not even they answered. I will not buy anything from them anymore.”

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Posted 7 years ago

Field and Trek is rated 4.2 based on 4,777 reviews