“in der sendung war weder eine rechnung, noch ein widerrufsformular. ich habe auch von ihnen keine bestätigung erhalten. ich widerrufe jetzt den vertrag und schicke die sendung zurück.”
Hello! As we discussed via email, the confirmation emails had been sent out normally. I'm very sorry you had missed them, maybe they had ended up in a spam folder? I have got back to you with the return instructions as well.
“This item once was sent as a wedding gift to my cousin. I do not know if she has received it yet. Hopefully after she gets it and has a chance to use it after her wedding I will receive a thank you note and can review the item or she can. The shipping address was to the receiver, not the purchaser.
You also have no place on your website to send a verbal or written card. If you are sending the item as a gift to someone. I had to send her a separate letter telling her that the gift was forthcoming. You need to add that to your website to make gift giving notification easier.”
Hi Adam, thank you for your review and feedback. The estimated delivery date for your order is 6th of November and your order is on its way. You can track the parcel on via the tracking link provided on your shipping confirmation email.
Best Regards, Sanna / Finnish Design Shop
Hi, thank you for your feedback. I'm sorry to hear you have not received your order as expected. I kindly ask you to note that all of our delivery dates are estimates. We of course strive to make sure all orders are delivered on time, but unexpected delays can occur. I apologise for the inconvenience.
Best Regards, Sanna / Finnish Design Shop
Hi Jane, thank you for your feedback. The estimated delivery for your order is 16.11.2023 and your order has been shipped. You can find the tracking details on the shipping confirmation email. In case you have any questions, please don't hesitate to contact our customer service.
Best Regards, Sanna / Finnish Design Shop