FinnishDesignShop.com Reviews

Name: FinnishDesignShop.com
Address: Aviatie 2, Turku, Finland Proper
Rating: 4.59

4.6 Rating 2,505 Reviews

89 %

of reviewers recommend FinnishDesignShop.com

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Anonymous

Anonymous // 01/01/2019

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“Sought replacement for defective item. Took a lot of back and forth. Still awaiting final approval and replacement. At the onset, the manfacturer, Audo, tried to deny the product was defective in their discussion with Finnish Design Shop. However, I had a separate converstation thread (through email) directly and concurrently with Audo where they said they concurred it is a defect and would honor a replacement. So when I posed this contradictory statement from Audo to Finnish Design Shop, they got back to Audo, and suddenly a replacement was finally approved. I suspect this was because Audo was caught in a lie; the contradictory Audo decisions to both accept (in their contact with me) and deny (in their contact with Finnish Design Shop) the replacement came from the same exact person. There has been a lot of back and forth, some repeat errors in return shipping label processing (which was never resolved, but I made it work through my own additional work and research) by Finnish Design Shop, and yet more time and energy spent repackaging a very large, heavy, and not personally-transportable product—and the replacement won't arrive for another month-plus (this is not Finnish's fault). Ultimately, while Finnish support did try to affect a replacement for a defective product, it never would have happened were I not in this uncommon position where I was able to pose contradictory messaging direct from the manufacturer. So they should improve their defective product policy to properly protect their customers. If this instance is representative of their replacement and returns process, it is equal to having no basic customer coverage and respect.”

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Posted 1 year ago

“Facilite de commande, bon suivi et produit impeccable merci”

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Posted 1 year ago

“Customer service is great!”

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Posted 1 year ago

“Bearbeitung und Versand”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Love the pitcher I ordered. Delivery was quick, earlier than experts.”

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Posted 1 year ago

“Disappointed by the shipping they provided”

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Posted 1 year ago

Hello and thank you so much for taking the time to provide feedback on your experience with FinnishDesignShop.com! We truly appreciate your feedback. I apologise for the shipping or delay and we are happy to help you in our customer service. Please note that all our orders are shipped from Finland. Best regards, Sonja, Finnish Design Shop

Posted 1 year ago

“The Ceramic was 100% what I expected to receive.”

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Posted 1 year ago

“Tout bien!”

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Posted 1 year ago

“Excellent service. Beautiful robe.”

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Posted 1 year ago

“When it says shipping country Canada and finally we have to pay customs fees it’s a scam. For my part never again.”

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Posted 1 year ago

“I absolutely love this company. I contacted them about some chairs that I wanted and they were shipped from Europe and arrived in Australia four days later. Absolutely incredible. Faster than anything that could happen around here. Brilliant service, lovely product. Thank you so much”

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Posted 1 year ago

“The choice of products”

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Posted 1 year ago

“Great product, love it. Undamaged, not even a dent on the box”

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Posted 1 year ago

“Fast and efficient delivery.”

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Posted 1 year ago

“The product and product selection is good. Order fulfilment and shipping was relatively easy. Packaging of the item was good. The website could be easier to navigate. The best thing you could do is curate a bit harder. You need to cut down on the number of SKUs by a lot. And if you can do something about international shipping rates I would order a lot more.”

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Posted 1 year ago

“Wonderful product.Shipping was great. .... Thank you”

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Posted 1 year ago

“Excellent quality and quick delivery”

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Posted 1 year ago

“Rapid delivery, great product. Everyting was just perfect.”

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Posted 1 year ago

“Love the products. Had a question about delivery to Ireland and Sonja was so helpful. Order arrived really quickly”

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Posted 1 year ago

FinnishDesignShop.com is rated 4.6 based on 2,505 reviews