Dear Rodrigo, Thank you so much for taking the time to provide your feedback regarding your experience with our online shop. We truly appreciate hearing from our valued customers like yourself.
I'm sorry to hear you missed our product information online that "Please note that Woody does not come with a carbon dioxide cylinder, but the device is compatible with standard carbon dioxide cylinders"
Unfortunately we can not ship these cylinders due to shipping regulations for safety reasons.
I apologise for the delayed reply to your email. In urgent matters you reach us also via phone or chat online.
Thank you for your support and for being a valued customer of FinnishDesignShop.com.
Best regards,
Sonja/ Finnish Design Shop
“The product arrived not assembled, although I could not see any reference for this in product details.
I am not too experienced to assemble this by myself, and now this lounge chair is very inconvenient to use and does not look even near to the picture in webshop.”
Dear Tenno, Thank you so much for taking the time to provide feedback on your experience with us. We truly appreciate your thoughts and perspective on your recent purchase.
Firstly, please accept our sincerest apologies for the inconvenience caused by the product arriving unassembled and causing problems to you.
If you are not happy with your purchase, please note we are happy to help you in any matter in our customer service.
In order to improve and address this issue, we would love to hear your thoughts on how we can make this situation better for you. Please feel free to provide any further details or requests, and we will do our best to find a solution that meets your needs and expectations.
Once again, thank you for taking the time to share your feedback and for giving us the opportunity to rectify this situation. We truly value your support and strive to continuously improve our services and products based on customer insights.
Best regards,
Sonja/Customer service
Dear Sabine, Thank you so much for your feedback. We greatly appreciate your willingness to share your thoughts with us.
Firstly, we would like to apologize for the inconvenience caused by the delay in delivering your package to the pickup station. We understand how frustrating it can be when expectations are not met, and we are truly sorry for any inconvenience this may have caused you.
I checked that your order was delivered yesterday on 12 March.
Once again, we sincerely apologize for any inconvenience caused, and we want to assure you that we take your feedback seriously. We are committed to delivering the best possible customer experience and will work towards resolving this issue promptly.
Thank you for your understanding and cooperation, Sabine. We look forward to hearing from you.
Best regards,
Sonja/ Finnish Design Shop