“The delivery was relatively quick since it came overseas. Packing and packaging were superior. Quality of items is excellent. I'm looking forward to my next shipment coming in April.”
“Excellent customer service very quick responses. Absolutely in love with my new bag. From the minute, I saw it across the airport terminal having an out of body experience approaching this woman, which I would never ordinarily do. I had to tell her how much I loved her bag and without taking too much time I just asked her Where she got it and all she said was, it was a Finnish designer. Without seeming creepy in the airport I said, thank you so much and walked away feeling remorse that I didn’t have any further information so between then and the time I got my seat on the airplane, searching the color of the bag and Finnish designer I eventually found it on the Finnish Design Shop website. I don’t treat myself very often so I put off buying it for a while. Absolutely could not stop thinking about it, so I finally broke down and I’m absolutely thrilled with it.”
“The products sent were in very good condition, which means whoever selected it had inspected that it is free of nicks and scrapes before packing aside from packing it well. These two are important since I live on the other side of the world and doing a return would really be a hassle.”
Dear Rodrigo, Thank you so much for taking the time to provide your feedback regarding your experience with our online shop. We truly appreciate hearing from our valued customers like yourself.
I'm sorry to hear you missed our product information online that "Please note that Woody does not come with a carbon dioxide cylinder, but the device is compatible with standard carbon dioxide cylinders"
Unfortunately we can not ship these cylinders due to shipping regulations for safety reasons.
I apologise for the delayed reply to your email. In urgent matters you reach us also via phone or chat online.
Thank you for your support and for being a valued customer of FinnishDesignShop.com.
Best regards,
Sonja/ Finnish Design Shop
“The product arrived not assembled, although I could not see any reference for this in product details.
I am not too experienced to assemble this by myself, and now this lounge chair is very inconvenient to use and does not look even near to the picture in webshop.”
Dear Tenno, Thank you so much for taking the time to provide feedback on your experience with us. We truly appreciate your thoughts and perspective on your recent purchase.
Firstly, please accept our sincerest apologies for the inconvenience caused by the product arriving unassembled and causing problems to you.
If you are not happy with your purchase, please note we are happy to help you in any matter in our customer service.
In order to improve and address this issue, we would love to hear your thoughts on how we can make this situation better for you. Please feel free to provide any further details or requests, and we will do our best to find a solution that meets your needs and expectations.
Once again, thank you for taking the time to share your feedback and for giving us the opportunity to rectify this situation. We truly value your support and strive to continuously improve our services and products based on customer insights.
Best regards,
Sonja/Customer service
Dear Sabine, Thank you so much for your feedback. We greatly appreciate your willingness to share your thoughts with us.
Firstly, we would like to apologize for the inconvenience caused by the delay in delivering your package to the pickup station. We understand how frustrating it can be when expectations are not met, and we are truly sorry for any inconvenience this may have caused you.
I checked that your order was delivered yesterday on 12 March.
Once again, we sincerely apologize for any inconvenience caused, and we want to assure you that we take your feedback seriously. We are committed to delivering the best possible customer experience and will work towards resolving this issue promptly.
Thank you for your understanding and cooperation, Sabine. We look forward to hearing from you.
Best regards,
Sonja/ Finnish Design Shop