“I love my beautiful dishrack, it's so lovely and not an eyesore, like most racks. The shop was excellent at communicating with me and everything went beautifully. Perfectly happy customer.”
“The order has been arranged very quickly. So I could receive it earlier than the day I expected. Packing was perfect as well, but not too much. Nice purchase for me.”
Hello,
And thank you for your valuable feedback.
I am sorry to hear your order was delivered later than expected. Please do note that all given dates are estimates, and delays can occur.
I hope we are able to assist you with your design purchases in the future as well.
I wish you a lovely day!
Kind regards,
Satu / Finnish Design Shop
I
“You guys charged me for shipping and the ups driver wont deliver until it get paid for shipment!!! i havent received the product yet and already not happy with this”
Hello,
And thank you for your feedback!
When placing an order to certain states in the US, we are charging the sales tax already on our end. This can always be seen at the checkout before placing the order as well as on the order confirmation.
The sales tax anyhow doesn’t include the duty fees, which are a separate fee and will be charged upon the customs process. The customer is responsible to pay their possible customs duties when importing.
As the recipient, you are liable for all import duties, customs and local sales taxes, payment of these is necessary to release your order from customs on arrival. We're unfortunately unable to say how much these fees are as we don't collect them.
Please do contact us at info@finnishdesignshop.com if further assistance is needed.
Have a good day!
Kind regards,
Satu / Finnish Design Shop
“Handled and packaged with care. I was delighted that the long journey the package had to reach me showed up in perfect condition. The the whole process of ordering and receiving was pleasant.
Thank you!”