Hi Mary,
thank you for your feedback! I'm sorry to hear about this.
I checked the tracking code we have sent you and unfortunately UPS has informed there as following:
Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.
My apologies for the inconvenience this has caused! Seems like the shipment is now anyhow proceeding again to be shortly delivered. If there are anything we can help you with this, please don't hesitate to reach out to our customer service info@finnishdesignshop.com!
Dear Sydney,
Thank you so much for taking the time to share your feedback!
Firstly, we want to apologize for the inconvenience you faced with your shipping. We understand how frustrating it can be to wait for an order that has not yet arrived. This is certainly not the experience we want our customers to have, and we sincerely apologize for any inconvenience caused.
We would like to understand the issue better in order to make things right for you. Could you kindly provide us with more details regarding the problems you encountered with your package?
Please feel free to reach out to us directly, and we will do our best to assist you and resolve the matter to your satisfaction: info@finnishdesignshop.com
Once again, we appreciate your patience and your input. Your feedback is extremely valuable to us as it helps us enhance our services and ensure that such issues are not repeated in the future.
Thank you once again for your understanding and for choosing FinnishDesignShop.com.
Kind regards,
Petteri
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