“I’m very upset with the delivery. I rebooked the delivery day on my day off for it to be delivered which is a week later than scheduled. Delivery supposed to arrive before 6pm today but it still hasnt leave warehouse, it’s already 23:50 here.”
Dear Duy Khanh, Thank you for taking the time to provide us with your feedback regarding your experience on our online shop. We sincerely appreciate your valuable input and apologize for the inconvenience caused.
We completely understand your frustration with the delivery delay and the inconvenience it caused, especially after rescheduling your day off. Your order was shipped from our warehouse as estimated but unfortunately Fedex had delays on the way. Your order is now in destination country and custom will release it in delivery once custom once custom clearance is finished.
Our customer service is happy to help you in any matter via online chat, phone or email.
Best regards,
Sonja/ Finnish Design Shop
“The photos on the site are very accurate to see the colours, amazingly fast and smooth delivery.
I enjoy to see the site for next inspiration as well.”
Hi Nikolaos,
thank you for your feedback! I'm sorry to hear about this.
I checked the situation with the shipment from the tracking code sent to you and it seems GLS is expecting this to be delivered to you during today.
Please don't hesitate to contact our customer service if there is anything we might be able to help you with!
“Wie bei den Bestellungen zuvor hat auch dieses Mal alles bestens funktioniert: Die bestellte Ware wurde im zugesagten Zeitfenster, gut verpackt und in einwandfreiem Zustand geliefert.”