“Your after sales service agent (Olli) did well to respond to my case. After weeks of waiting, instead of enjoying my product, I had to reject the product as the item (wooden stool) had a rotten leg. This is very disappointing; had me asking whether FDS had any quality control in place. To make matters worst, I had to spend time to re-package the item for a return in order for my to get my refund. I end up with nothing; worst off than I first started. SO how does FDS retain your customers? I seldom return my purchases but when I did, the customer service will offer me a discount voucher to encourage me to shop with FDS and not lose me as their customer. Maybe this is something FDS can consider.”
Thank you so much for your valuable feedback regarding your experience with us.
I'm sorry to hear that your shopping experience with us did not meet your expectations this time. Customer satisfaction is our top priority, and we aim to provide seamless and enjoyable shopping experiences also in claim cases.
If you ever need any assistance in the matter, please don't hesitate to reach out to us. Our customer support team is always ready to help you with any questions or concerns you may have.
Warm regards,
Sonja
Finnish Design Shop customer service
“Es hätten auch 5 Sterne werden können wenn die Nachverfolgung des Paketes transparenter wäre. So lange das Paket in Finnland unterwegs war ist eine Verfolgung nicht möglich und sehr schleppend gewesen. In Deutschland funktionierte dann alles super. Um unnötige Nachfragen zu vermeiden sollte man unbedingt dieses Problem lösen. Der Kundendienst funktionierte sehr gut. Gern empfehle ich den Shop weiter und werde ihn auch selbst nutzen.”
“Very nice object (a designer steel tea tray) with impeccable packing and fast delivery.
I'd have no hesitation in recommending shopping from Finnish Design Shop.”