“Avoid taking any financial risks. They adamantly call for increased investment, citing market trends. They shut off contact when I refused and wanted a refund for my initial deposit. I never received my money back. I can provide evidence that my funds and communications were restricted, yet COVSECLTD*COM was able to quickly help me recover all my dollar I invested and earned. You might try them out.”
“Horrendous bank. Did not ask for verification for an accidental £75 online purchase whilst I was in the USA, despite requiring verification for EVERY other online purchase whilst abroad. Will be closing my account with them. DO NOT USE!”
“Used to be amazing but they've really lost their way. I have just withdrawn my money from this account and moved to another bank as the service is horrendous. All seems good until something goes wrong and you need them, they could not care less.”
“I chose fd when switching my current account from nationwide ..
I followed the instructions to the letter and I also opened a savings account
The app was a nightmare to set up on the phone..it took almost a hour the security is way over the top. I called today to ask why the promised £175 bonus had not been paid. I was told that it was time barred..I fulfilled the many conditions going to great lengths setting it up. Now 70 yrs old, no easy task. End result, I'm cancelling both acs having wasted 3 months
I AM LIVID!! their offer is one big Con!! 0 from 10 marks”
“This is a pure scam, It took the help of madacovi. co cybersecurity website to get back my £21,500 hard earned money back from first direct, When it was time to withdraw they kept rejected my withdrawal. If not for madacovi. co i would have lost my hard earned money.”
“Been with this bank for 30 yrs had £1000 O/F
For years. All of a sudden they write to tell me it’s going down to £50, with no exclamation. I stated I wasn’t too bothered as I wasn’t overdrawn anyway, but said let’s be realistic let’s make it £250, I would have to reapply, agree to a credit search, and the’d refere it to an underwriter, all for £250. Time for a change of bank I reckon awful way to treat long standing customers”
“I opened the account, offered the reward of £175 for switching. After being accepted, he to apply 2 or 3 times due to technical errors.
When I got to open my account and open online banking app, I was no longer eligible for the reward.
Absolute rubbish”
“I have been looking forward how to go about money back from an online company I invested 30,000$ and suddenly I got no contact with them anymore I tried several attempts. I got in contact with C O V S E C L T D.C O M and i am still amazed how they were able to guide and assist through the process of reclaiming my money.”
“The security protocols are Draconian. We tried to withdraw a large amount from my Mom's savings. We spoke to them at length on the phone to organise taking the money out.
When we got to HSBC they asked what we wanted the money for which we told them. Nearly half hour later we were told First Direct wouldn't allow the withdrawal.
What we spend our money on is our business. We shouldn't have to jump through hoops and such inconvenience to withdraw OUR money. It is not any of your business what we want to use it for.”
“Beware of a group of individuals who are truly dishonest and aim to deceive you in order to take your money. These individuals are con artists, and it is strongly advised to steer clear of them. Refrain from engaging with them or sending any funds. In the unfortunate event that you have fallen victim to their schemes, please contact C*O*V*S*E*C*L*T*D.C*O*M for a thorough review of your situation.”
“Customer for 30 years , looking for a short term extension to my overdraft of £500 for one week , apparently this is classed as lending , I would need to complete forms stating income and expenditure even though that is all viewable in my Current Account , apparently as responsible lenders they might refuse and I had to agree to a credit search that would appear on my credit record. As you might expect I went ballistic , pointing out the essential trivialness of my request , my length of time as a customer with a clean record and what about those magic words Customer Service , I received over and over a droning Scottish robotic mantra that we are responsible lenders , no you are verging on insane. Will be leaving this worthless outfit presently.”
“Trying to get back into the app when you can't access it is a joke.
Telling you to open the app and scan a barcode, why would I need access to account if I can open it already??
Staff telling you to do the same thing over and over even tho told them the same thing is happening
Patronising my mother talking to her like she's stupid then hanging up when they can't be bothered anymore”
“Couldn’t do a switch because I struggled to get on this god awful excuse for a banking app. One of the worst banks I’ve come across. Even though I’ve contacted customer service so it’s on record that I struggled with it, they did nothing. Bullet dodged and happily staying with my old bank. Best customer service becuase you can’t do anything with it without having to call 🤣.
What an actual waste of my time.”
“$97,200 was lost within a month due to the fraudulent activities carried out by these scammers. The moment of realization brought about immense devastation as I recognized their deception. To address this, I informed COVSECLTD.COM, and they efficiently managed the situation. In just five days, my funds were returned to me”
“Appalling, useless bank. Switched to them on Friday, my account was IMMEDIATELY blocked. Nobody bothered to let me know, I had to call and ask why my brand new card was declining. Nobody could discuss the reason with me, would tell me how long it will take for them to do whatever ridiculous investigation it is they are doing, or when I’ll be allowed access to my own money.
I’ll be off to wait in a cave until the incompetent ‘people’ decided I can have my money back……oh wait, it’s 2024 and I can’t do that because I still have bills to pay!!!!!!
Would love to give less than 1*, but sadly that’s not possible.”
“Two months ago, I lost over $480,000 to an online crypto investment I did. After investing for a month, when it was time for withdrawal they started asking for more money, it was then I knew I had been defrauded. I did not waste any time, I went online to seek help on how to recover my money back, and then I saw people testifying on how Rose helped them recover their money back, and so I contacted (rose hoover 90 AT Gmail com), gave her all requested information, he swung into action and had my USDT recovered back to my crypto wallet in less than 48 hours. I promised to blow her trumpet, perhaps this 5-star review. You can also contact her if you have also fallen victim to this online scammer ::
EMAIL :: r o s e h o o v e r 9 0 A T g m a i l . c o m
WhatsApp::: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6”
“Awful experience, moved across for the switch. Card took ages to arrive, ages to switch and now I’m told we don’t even get the incentive. Which is the only reason I don’t cancel. Wish we had never moved our accounts across.”
“Absolute worst customer service I have ever encountered. The only thing their agents excel in is making their customers' lives difficult - they shine in that respect. Totally incompetent in every other respect. I have literally spent hours on the phone for identification of my mother's account (who has been banking with First Direct for over 30 years). None of the many people I have spoken to have any idea what they are talking about. I have received so much false information that I don't know how they can be in operation at all. Whenever they need any documentation, their strategy is to freeze the account, stop sending account statements and wait for me to notice and call them. I have already lodged a formal complaint, but have been told it will take up to eight weeks for me to receive an answer. I wonder why...”
