First Home Improvements Reviews

Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.83

3.8 Rating 146 Reviews

71 %

of reviewers recommend First Home Improvements

Company Reviews

Metrics

3.8

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the process got very confusing and over complicated towards the installation. I requested a quote of guttering and soffits and everything appeared to get lost. They asked the surveyor to take measurements but by his own admission he did not know what he was doing. I had a phone call by the surveyor stating that different windows would need to be installed as the ones quoted for were incorrect and would not fit. Surely the sales guys need to be aware of what they are selling/quoting for?? The installation of the windows went ok. However the roofing in the end was not looked at as apparently I would have had to pay twice for scaffolding as it couldn't be done at the same time as requested and would require different scaffolding. Damage was caused to one on the walls when the window was fitted but with all the hassle and confusion during this process I will recify myself as I am in the service idustry and I am sure when the wall was damaged by hitting it with a replacement window I am sure you would of noticed. However I gather honesty isn't one o your policys. As I said long winded, confusing and poor service would be my over riding opinion unfortunately. I however am still abiding by my end of the agreement however the sign /(which was screwed to my wall without permission and damaged the wall) will be taken down shortly”

Helpful Report

Posted 6 months ago

“window fitted but had to call service to put it right as it was out of line also had another sals person come round wanted to sell us more windows and a garage door after two hours of saying we did not want any more windows he finally left”

Helpful Report

Posted 8 months ago

“Friendly enough chap to come and quote but after an hour just measure up and hit me with it. When he finally did, he used all the expected discount tactics, called manager 3x, got a quote for two doors down from 7k to 2k, that's untrustworthy enough to slate their tactics. Be honest, don't waste peoples time.”

Helpful Report

Posted 1 year ago

First Home Improvements is rated 3.8 based on 146 reviews