First Home Improvements Reviews

Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.83

3.8 Rating 146 Reviews

71 %

of reviewers recommend First Home Improvements

Company Reviews

Metrics

3.8

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once you get past the hard sell First Home Improvements turned out to be a good company & my experience with them was a pleasure. Everything went smoothly from signing the contract. The surveyor turned up within the scheduled time & the windows were fitted within the contracted time by Husband & Wife team Tristan & Alison, who kept me updated with the job & arrival times if they were delayed. The after sales service has been exceptional as well. With a follow up call to see how things went & was I satisfied. During the installation 1 of the installers noticed a crack in the glass of 1 of the windows. This was replaced by the service team a couple of months later without any input from me. It was a real pleasurable experience.”

Helpful Report

Posted 4 months ago

“This is my 3rd and final purchase/installation, I have had minor problems each time. 1st job - Chunks of metal, which flew out from under the lawn mower narrowly missing my dog. 2nd job A door handle mechanism so stiff I struggled to open and lock the door. On the most recent installation on 19th November (3 upstairs windows) one of them was "mismeasured" by the Survayer so was installed without a sill while a new window was made... I chased a week later and it was installed on 29th November. I have no issue with the quality of the Product or standard of installation but I feel the other niggles could and should have been avoided.”

Helpful Report

Posted 5 months ago

Hello Mrs Swarbrick, Thank you for sharing your experience and for being a loyal customer through multiple installations. We’re glad to hear you’re pleased with the quality of our products and installations. However, we deeply regret the inconveniences you’ve encountered along the way. Your feedback about these issues is invaluable, and we’ll ensure it’s addressed to improve our processes and attention to detail. Please don’t hesitate to reach out if there’s anything else we can do to support you further. Thank you again for your patience and for choosing us. Best Wishes, First Home Improvements

Posted 5 months ago

“First install was okay but took so long Second install was good but after sales service very poor got issues with 1 window and new front door which has been reported but no action after 2 months promised more front door keys still not delivered”

Helpful Report

Posted 11 months ago

First Home Improvements is rated 3.8 based on 146 reviews