First Home Improvements Reviews

Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.83

3.8 Rating 146 Reviews

71 %

of reviewers recommend First Home Improvements

Company Reviews

Metrics

3.8

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We chose first home improvements as we were impressed with the product that was offered. The sales team that visited were friendly and thorough outlining every step of how things would proceed and quoted a price we were happy with. The day of the installation was smooth and the team that fitted the windows were freindly and polite they outlined what the plan was and got on with the job. They explained everything they had done and fully cleaned up. The whole experience was very good and i have recommended first to others.”

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Posted 3 months ago

“Installed in two visits doubt over lack of lintels on lounge and kitchen windows but both installations were done fast and cleanly. Increase in temperature without heating was felt instantly. Now ordered the replacement of a dowdy and leaky front door.”

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Posted 4 months ago

“We recently had several windows and a French door installed. The installation was completed by Ben and John and it was quick and efficient, despite the fact they had to deal with awful weather conditions. They were both polite and courteous and cleaned up before they left the property. The windows look good and I have noticed a reduction in the level of noise I can hear from outside our property. The reason I have given 4 stars is the back office felt slightly disorganised . We had our date of installation changed a few weeks before the originally agreed date and the scaffolders which were required arrived on 3 separate occasions to erect it (although the scaffolders themselves were excellent and very polite)”

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Posted 6 months ago

“Fitters very polite work hard A+for cleaning up.David fitted safely bars very polite explained how to use the window locks. Rang customer service twice person out of office, next time in a meeting left messages he said pass on the message didn't get back.”

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Posted 8 months ago

“Very good installation personnel had two minor issues but was rectified very quickly great installation”

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Posted 10 months ago

Thank you for taking the time to provide your feedback. We love your new door in our signature colour!

Posted 9 months ago

“Really pleased with the windows and the fitting team. The original salesman who came round was also really good, he made all the information clear to us and didn't put any presure on us. The only negative from the entire experience was the tactics that were later used to get another salesman into our house. He was supposedely coming around to check our windows were fitted correctly and then give us a voucher for future work. But what he was actually coming around for was to give us a quote on more work and then pursuade us to buy that very day with a deal that would immediately expire. No window checking took place, no voucher was issued to us. It was a waste of our time, we were not impressed.”

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Posted 10 months ago

Hello Mr Atkins, Thank you for taking the time to leave a review. It's great to hear that you are happy with your installation. We are sorry to hear that you were left feeling unsatisfied with your final appointment. We value your feedback as it helps us to improve our service. Kind regards, First Home Improvements

Posted 9 months ago

“Standard of work and friendliness of the installers was excellent. However, whilst the original salesman was polite and helpful, the sales techniques he was having to employ were like something out of the 1970s! Old fashion and boring. Two and a half hours of our lives that we will never get back. This is NOT a modern and effective sales technique. It needs to be much snappier. As it is it either bullies or bores people into signing up, or turns potential buyers off completely. If the former is intended, then shame on you! Luckily, for First Home Improvements, we recognised that the product was good, otherwise we would have fallen into the latter category. As for the survey, we fail to understand why the physical survey took about 15 minutes and the 'know it all' surveyor then had to spend over an hour in our house writing up his notes. Should he not do this at home or in the office? In short, good product and helpful friendly fitters. Sales and survey methods stink.”

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Posted 11 months ago

“Good service, nice people, very helpful and professional.”

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Posted 1 year ago

First Home Improvements is rated 3.8 based on 146 reviews