First Home Improvements Reviews

Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.83

3.8 Rating 146 Reviews

71 %

of reviewers recommend First Home Improvements

Company Reviews

Metrics

3.8

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent service delivered. Great product, great price and communication was good throughout. Fitter arrived on time and worked solid. The door was installed by Harry who was meticulous. Would recommend!”

First Home Improvements 5 star review on 2nd May 2024

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Posted 1 year ago

“Brilliant is all I can say”

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Posted 3 weeks ago

“My installers were very good. Mark Spencer, Chris Cade and Brandon Milliard were professional and respectful. They did the installation with utmost respect to my property and were very courteous. I will recommend them over and over again because they are good ambassadors of first home improvements.”

First Home Improvements 5 star review on 13th March 2025

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Posted 2 months ago

“The quality of the product and work was top notch”

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Posted 2 months ago

“We had new composite door fitted complete with frame.we are very satisfied with this .the installation team were brilliant working in appalling weather conditions they did a fantastic job.we would recomend the firm and its employees.”

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Posted 2 months ago

“As expected and as always, a prompt first class installation. My experiences with your installation teams have always been faultless, and these last two windows are no exception. The improvement in heat retention and quietness of the rooms is noticable immediately. Now, I feel I can relax, knowing that all my windows and doors will be safe, secure and retain their properties for many years. Thanks to all. And, yes, I have absolutely no problems with recommending you to anyone that asks.”

First Home Improvements 5 star review on 10th March 2025

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Posted 2 months ago

“We are very pleased with our new French Windows and bathroom window installed by Ifti and Alan from First Home Improvements. We were informed of the date and time of their arrival and how long they would take to carry out the installation. They duly arrived on the day and at the specified time with covering for the floor to prevent dirt on our carpets and completed the work in less than half a day. If we need to replace more windows or doors we would certainly use them again.”

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Posted 2 months ago

“Avoid First Home Improvements at all costs. This company is nothing but a scam from start to finish. If you like being ripped off, lied to, and left with drafty, defective windows, then sure go ahead. But if you want quality work and decent customer service, stay far away. The sales process is a complete joke. They trap you in a 3–4-hour interrogation, starting with a ridiculously high price - literally thousands more than the job is worth - then pretend they’re giving you a special deal with fake discounts. This is their Sales Pitch. Even after the so-called discount, you’re still overpaying by 50% or more. They’ll pressure you to sign on the spot, claiming the price is only valid today – Old School Scams. Say no, at least wait as they’ll call you the next day with an even better offer. Never sign while they’re in your home. And their claims? They say they’re manufacturers -they’re not. They say their windows are A+ rated – what a JOKE. Then comes the installation disaster. Everything must be in writing!! If not? they’ll pretend it wasn’t been offered. Even basic things like air vents drilled by professionals need to be listed in the contract, otherwise, they’ll just drill them on-site like a bunch of amateurs. Make sure the glass type they are using and specify in the contract to add insulation like expanding foam. If not, they don’t bother - Instead of using proper expandable foam, they will slap on silicone and cover gaps with super-glued trims. Expect drafts, damp, mold, and cracks within months - the only repair they will do - they will cover everything with silicone. Their windows use undersized cheap Q-lon gaskets, a sponge-like material that lets wind and cold air straight through. The result? Constant drafts through the beading area. In the worse case if you decide to buy from them: DO NOT SIGN ANYTHING STRAIGHT AWAY once they’ve finished the job. Take the time to properly check everything. Look for scratches, cracks, poor sealing, and gaps in the beading—because that’s where the drafts come in. The installers will try to rush you, drag you to their van, and get you to sign, claiming any issues will be "sorted later." That’s a lie. Once you’ve paid, you’re screwed!! And if you think customer service will help, think again. When you complain, they’ll send some installation manager who barely checks anything and just asks, "What do you want us to do?" 13 visits later and still the same issues. If they send an independent inspector, they’ll push for RISA Ltd. - do not accept this. They hire RISA only to do visual inspections, which means they won’t find missing insulation, air gaps, or structural defects. FHI knows this loophole and uses it to dodge responsibility. Once that report is done, they’ll ignore everything else and pretend the problem doesn’t exist. And if you think that’s bad, wait until you leave a bad review. They don’t just ignore complaints—they mock you publicly. When I called them out, they responded by calling me a storyteller, using monkey emojis, and trying to make me look like the problem - shifting. A professional company? Not even close. If you’re wondering how they get so many good reviews, just check Trustpilot, Google, Facebook, and YouTube. Notice how many suspiciously perfect reviews list the full names of salespeople and installers? Who does that? If you’re getting scammed, contact your finance provider ASAP and stop payments until they sort it out. You can also file a Section 75 claim if you paid by credit or finance. Another option is to take them to small claims court - because trust me, they will fight harder to cover up their mistakes than to fix them. They know their windows are rubbish and can’t actually fix the drafts coming through the beads, so instead, they just smash silicone on the beading corners to try and cover it up. As for installation issues? They won’t bother, whether it’s water ingress, gaps, or poor sealing. None of it matters to them as long as they can pass Building Regulations. And don’t waste your time with their Head of Compliance. His job isn’t to help you - it’s to make you give up and cover their wrongdoings. Even with clear evidence - photos of shoddy workmanship, videos of drafts blowing out a candle, proof of damage caused by their installers—he ignored it. Instead, I got some legal nonsense like, "Without Prejudice – matter resolved, and no further issues remain extant." Meanwhile, the drafts, damage, gaps, damp, and mold are still there. This company doesn’t stand by its work. They will fight harder to deny responsibility than to actually provide a decent product. Avoid First Home Improvements at all costs. They will overcharge you, install cheap rubbish, ignore your complaints, and laugh in your face when you try to fight back. I won’t stop warning people about them.”

First Home Improvements 1 star review on 28th February 2025

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Posted 2 months ago

“I needed a side entrance door replacing on my detached garage. The current one was no longer fully secure. I had some previous work carried out on my house by First Home Improvements and was very satisfied with the result. The work was carried out at the beginning of February. The fitter, Mark Whitaker, arrived promptly and quickly completed the job. The standard of his work was very good, he was pleasant to deal with. I am very impressed with the result and feel reassured the garage is now much more secure.”

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Posted 2 months ago

“We recently ordered a new composite front door, we'd been looking for a while and had received other quotes. Ist Home Improvements gave us a very competitive quote and didn't charge us extra to have the letterbox cut to a custom size. We were impressed by the sales consultant, surveyor, and fitter, who were professional and courteous throughout their visits. The new door has exceeded our expectations. We have since purchased a new back door and new windows because we were so happy. We have recommended them to our friends and family.”

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Posted 2 months ago

“First Home improvements did a great job with our installation. Fully replaced all windows in the property including rear door. Installers arrived on time, and were professional throughout. Very pleased with the result.”

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Posted 2 months ago

“Staff were great job was good and we are very pleased.”

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Posted 3 months ago

“Very impressive David Mayes came early and worked by himself cleared up as he went along so hardly any clearing up to do afterwards very efficient polite answered any questions well done David”

First Home Improvements 5 star review on 20th February 2025

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Posted 3 months ago

“My review already sent and posted on Trust Pilot! Punctual, efficient, job completed in approx. 90 mins.”

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Posted 3 months ago

“We chose first home improvements as we were impressed with the product that was offered. The sales team that visited were friendly and thorough outlining every step of how things would proceed and quoted a price we were happy with. The day of the installation was smooth and the team that fitted the windows were freindly and polite they outlined what the plan was and got on with the job. They explained everything they had done and fully cleaned up. The whole experience was very good and i have recommended first to others.”

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Posted 3 months ago

“The windows look great and the fitters did a wonderful job very pleased with the outcome thank you Mary & Edward Froud”

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Posted 3 months ago

“The installation team were quick clean and very polite. They arrived 10 minutes early, worked efficiently, cleaned up behind themselves. I would reomend them personaly.”

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Posted 3 months ago

“Excellent product, very efficiently installed by great team of two in a single day and with good communication and cleanliness. Very pleased with the results.”

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Posted 3 months ago

“Very Happy with the service The chaps that fitted the windows were very professional and tidied as they went will certainly recommend the company”

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Posted 3 months ago

“Arrived on time, explained all they were going to do. Very clean polite and courteous. Did a professional job in a professional manner, would highly recommend them.”

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Posted 3 months ago

“Hi We are incredibly happy with the doors and windows supplied. The work was carried out by brilliant professionals who all went above and beyond in their work. The final product is superb and our house is nopw toastie and warm.”

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Posted 3 months ago

First Home Improvements is rated 3.8 based on 146 reviews