First Home Improvements Reviews

Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.62

3.6 Rating 117 Reviews

66 %

of reviewers recommend First Home Improvements

Company Reviews

Metrics

3.6

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

First Home Improvements 5 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service delivered. Great product, great price and communication was good throughout. Fitter arrived on time and worked solid. The door was installed by Harry who was meticulous. Would recommend!”

Helpful Report

Posted 7 months ago

“From start to finish I am extremely pleased with First Home Improvements, the initial salesman who called with details of my new window, the surveyor and the installer of the window. Everything was efficient and I am totally satisfied with the quality of the window and the service provided.”

Helpful Report

Posted 6 hours ago

“This is my 3rd and final purchase/installation, I have had minor problems each time. 1st job - Chunks of metal, which flew out from under the lawn mower narrowly missing my dog. 2nd job A door handle mechanism so stiff I struggled to open and lock the door. On the most recent installation on 19th November (3 upstairs windows) one of them was "mismeasured" by the Survayer so was installed without a sill while a new window was made... I chased a week later and it was installed on 29th November. I have no issue with the quality of the Product or standard of installation but I feel the other niggles could and should have been avoided.”

Helpful Report

Posted 6 hours ago

“The interview process gathering my requirements was thorough. The resulting choice was just right for my budget and design wishes. The installers were on time, effecient, friendly and tidy. I am so pleased with the product. My brother is inspired already.”

Helpful Report

Posted 7 hours ago

“We had 3 visits from first home improvements to fit a French door&8 windows.Each time everything was carried out by very competent fitters-would recommend this company to anyone.”

Helpful Report

Posted 1 week ago

“Very friendly team and good workmanship. Arrived on time and the work completed on time. Very helpful ln all aspects.”

Helpful Report

Posted 1 week ago

“Installation team and customer service is first class”

Helpful Report

Posted 2 weeks ago

“From when a representative came to our door offering products to installation everything went smoothly. We had our facia and soffits installed and our house looks new again. We are truly over the moon with our installation”

Helpful Report

Posted 3 weeks ago

“The work carried out by the men was very good. The senior man of the two had years of experiance and it showed in eveything he did. It was apleasure watching him. They cleaned up very well before asking me if i was satisfied with the window fitting they had carried out. I was very happy.”

Helpful Report

Posted 3 weeks ago

“Great company,professional,knowledgeable and friendly,very helpful and fantastic fitters. Extremely pleased with the 7 double glazed windows and composite front door. I highly recommend them.”

Helpful Report

Posted 1 month ago

“Excellent installation time, everything was done to a great standard and the installers left everything very neat and tidy once they were done. Would highly recommend.”

Helpful Report

Posted 1 month ago

“We recently had several windows and a French door installed. The installation was completed by Ben and John and it was quick and efficient, despite the fact they had to deal with awful weather conditions. They were both polite and courteous and cleaned up before they left the property. The windows look good and I have noticed a reduction in the level of noise I can hear from outside our property. The reason I have given 4 stars is the back office felt slightly disorganised . We had our date of installation changed a few weeks before the originally agreed date and the scaffolders which were required arrived on 3 separate occasions to erect it (although the scaffolders themselves were excellent and very polite)”

Helpful Report

Posted 1 month ago

“Very happy with the company, from first contact to installation and follow up. Everyone was helpful and friendly, timely and professional. They replaced several windows and a door and they’ve made such a huge difference to the house in terms of appearance and also feel. The designs let in so much more light which is a huge benefit in our smaller rooms and I no longer have to dry condensation off the inside of my windows!”

Helpful Report

Posted 1 month ago

“Excellent experience from sales team to fitters. Very pleased with our new windows.”

Helpful Report

Posted 1 month ago

“I found the process got very confusing and over complicated towards the installation. I requested a quote of guttering and soffits and everything appeared to get lost. They asked the surveyor to take measurements but by his own admission he did not know what he was doing. I had a phone call by the surveyor stating that different windows would need to be installed as the ones quoted for were incorrect and would not fit. Surely the sales guys need to be aware of what they are selling/quoting for?? The installation of the windows went ok. However the roofing in the end was not looked at as apparently I would have had to pay twice for scaffolding as it couldn't be done at the same time as requested and would require different scaffolding. Damage was caused to one on the walls when the window was fitted but with all the hassle and confusion during this process I will recify myself as I am in the service idustry and I am sure when the wall was damaged by hitting it with a replacement window I am sure you would of noticed. However I gather honesty isn't one o your policys. As I said long winded, confusing and poor service would be my over riding opinion unfortunately. I however am still abiding by my end of the agreement however the sign /(which was screwed to my wall without permission and damaged the wall) will be taken down shortly”

Helpful Report

Posted 1 month ago

“Excellent service with no mess”

Helpful Report

Posted 1 month ago

“So pleased with our new front door & the care & and consideration of the gentleman who fitted it. Great product,great service.”

Helpful Report

Posted 2 months ago

“Mark, Dan and Tommy worked very hard to complete an excellent job also giving me valued suggestions.”

Helpful Report

Posted 2 months ago

“window fitted but had to call service to put it right as it was out of line also had another sals person come round wanted to sell us more windows and a garage door after two hours of saying we did not want any more windows he finally left”

Helpful Report

Posted 2 months ago

“From Start to Finish: A Fantastic Job! From the very first contact over the phone to the Design Consultant (John Bagerman), to the Surveyor (Rob Gilkes), to the Installer Team (Triston & Alison,) everything went well. Everyone was polite and comforting. Great Work, All! Will DEFINITELY recommend First Home Improvements to everyone! Thank You! Date of experience: 27 August 2024”

Helpful Report

Posted 2 months ago

“I am very pleased with the work carried out last week. Tyler and Liam who carried out the work were very good and polite and a pleasure to deal with .”

Helpful Report

Posted 3 months ago

First Home Improvements is rated 3.6 based on 117 reviews