“Appalling customer service (from the seller of a freehold house point of view). The only thing that arrived in a timely fashion was the Sellers Pack (which you are charged handsomely for). All other requests for information, status updates etc either ignored or 'escalated'. I think Firstports definition of escalated must be 'no need to respond'. Finally completed on my house sale in January 22 after 8 months of hassle, told Firstport - who then requested the name of buyers, solicitors name etc 6 weeks later (I supplied the details immediately, unlike Firstports responses at any stage), but no further response from Firstport (so add discourteous to the list of issues). A month or so later I received an email inviting me to meet with the Estate Manager - I pointed out that I was no longer a client of Firstport and to stop contacting me. Waiting to see if I get a bill for the next 6 month period sent to me... Avoid having to anything to do with Firstport.”
“Rubbish service, I've been waiting since December for a simple change of ownership certificate. No response from emails or phone calls - any ideas as to how I can get a response?”
“Shocking lack of service. No one responds, answers the phone and the website is not working with respect to payments. Am also waitying for the management pack in respct of a sale. They charge so much and deliver so little.”
“Ridiculously inefficient. I would never recommend them . Property management an utter disgrace . Awaiting the pack for nearly a month with inability to locate the payment inspite of providing a receipt.”
“Possibly the most inefficient firm I've ever had the displeasure of dealing with. Despite my query being 'escalated' and 'prioritised' I am still awaiting a response to an email which has been holding up the completion of a property sale for over 6 weeks. Nobody is ever available who could action anything. Pathetic.”
“We had been charged twice the same management fees because they are unable to locate the payment. We have provided copies of our bank instructions, copies of swift payments and finally bank statements to show the funds had been deducted from our account..... Still not able to find them, they reply between one week to 10 days after each email, they only take calls until 4.30pm. They are a disgrace of a company with zero customer service or any interest in serving their clients. Stay away from them!!!”
“I had the misfortune again to have to try and deal with First Port after they had changed the key on the main block front door for the flat I own. I rent the flat out so my tenants did receive one key but as the owner of the flat I was not sent a new key at my home address despite this supposedly being the process that First Port have.
The locks were changed late last year so this is the second time it has happened in six months and both times now a key has not been sent out. When you do contact the company and they eventually answer you get caught in a vicious circle of nobody wanting to take accountability for the fact that the owner of the flat has not been sent a key and despite countless phone calls and emails sent to Property managers and their management you get absolutely zero response! I can confidently say they are the worst company I have ever had to deal with in my life. Every time a situation occurs that means I have to contact them in some way I despair as I know it is not going to get resolved. And yet year in year out they charge me management fees and increase them for a supposedly better service! What a joke! It would be interesting to see if anybody from First Port would ever contact me after reading this review – I doubt it! Good luck to anybody trying to get something sorted by them.”
“My mum lived in Chapel court friendly place ,the manager Jeanette was on hand for any problems ,large or small she would help sort it out ,we where kept in formed about anything going on in the building .had lovely afternoon before Xmas with singing group with coffee mince pies ,this was all done in accordance with covid guide lines .”
“Had a leak in the roof since Jan 2019.
We are now 2022, with multiple failed attempts by cowboys to fix the problem I am now living in my front room, my bedroom has water comin from the walls that have blown and a ceiling which is the same.
Mould and damp everywhere on ceiling and water coming through when it rains.
Been this bad for week and half and still no contact from FIRST PORT.
I call them and get nothing about nothing.
Even a few days ago, some polite employee told me that there isn’t anyone to deal with your situation and if I could call back Tomo.
Of course, I’ll just keep changing buckets of water till your ready to help
Disgraceful customer service”
“Charging us for re-decorations that haven’t even taken place
Not being able to set up direct depbits monthly to pay service charge
Lost my job due to covid and insist on me paying 500 a month to clear my balance - not possible !
Extremely inflexible
No empathy whatsoever post covid”
“Atrocious services, service charge keeps being raised but no services are forthcoming.
Property Manager is a joke.
Cowboy contractors, suspect someone taking backhanders.”
“I've been trying to claim my refund for overpaid service charge to Firstport for over 2 months. Endless loop of them claiming payments have been made, then apologising and saying they haven't and they'll have to look into it. Endless phone calls, none of the staff seem to care and the service is extremely poor. At this point holding money which they agree they owe me, is nothing short of theft by this awful company
It became clear that there were some huge GDPR data breaches going on which I reported and submitted a Subject Access Request to which they tell me they can't locate the recordings of the 12+ hours I've spent on the phone to them trying to resolve this issue, which in itself is a GDPR breach.
If you ever have a choice stay away from living anywhere that this company manages, they charge extortionate fees, the actual services provided are poorly done, the staff don't seem to know what day of the week it is, and they'll do everything they can to keep hold of any money they get their dirty hands on despite them agreeing it's not theirs.”
“Would give it zero stars if it was possible. The most unresponsive, abysmal property managers.
I'm still awaiting an answer on queries that are 9 months old.”
“Having sold a property managed by first port back in December 2021 I am still receiving almost daily demands for 2022 management charges.I and my soliciter have sent emails plus numerous phone calls to stop this constant harrasment without success.Considering I am registered disabled and firstport are fully aware of this fact I find it a disgrace that I am being treated this way. Their customer service is a waste of time and I suggest you avoid this company at all costs”
