“I could cry!!! There are no direct numbers for ANYONE just one person taking calls and raising "tickets" for enquiries. I have missed the completion dates on the sale of my house because of this terrible company and no matter how many "tickets" are raised or emails sent they still have not responded. We did managed to get an answer once but they then failed to attach the documents needed!!! There are no internal processes for quality assurance, no timeframes for when customers are answered and the fact you cannot speak to any management is appalling. The funniest thing is that they are more than capable of sending me a bill for next year but not capable of anything else. Beyond disgusted”
“Trying to sell house. Require a “Freehold management pack” opened three cases online and on phone. No response, No one at firstport knows the status. Holding up the sale of my house. Purchaser threatening to pull out. Terrible customer service.”
“Unable to receive a documented address of an area manager David Adams of Glendower court in Cardiff to start an official complaint regarding a major health and safety issue which has been ongoing for at least 3 months.
Already have an audit trail going back several months with the house manager Sarah who states it is for "on file"
Stage 1 formal complaint started.
After a major incident on weekend the least i would expect was a house call from the local manager.
Promised a house call yesterday , nothing today, yet find the manager has left at 3pm.
Informed by CS i have to wait for a call back from David Adams
Still waiting.....................
Great Customer services First Port”
“Firstport are a disgrace. They are by quite some margin the most unresponsive company I have ever had the displeasure of having to deal with. They have owed us feedback regarding an EWS1 Form for over 6 months now and all i have to show for it is a holding email and a large phone bill. We are not even close to a resolution as they simply ignore you.
I have even emailed the CEO, which only resulted in a holding note from customer services.
How do companies like this still exist?!”
“Currently purchasing a property where Firsport are the management company, property has been ready to complete since Aug 23rd with only a few enquiries outstanding in which we have needed a response from Firstport but with three companies and two individuals chasing them we're are still unable to get any form of response 7 weeks later.
Ready to pull out of the purchase rather than be stuck dealing with a company that blatantly has no regard for it's the properties tenants.”
“I live in Charles House (Grey Lady Place, Billericay) our flats seem to be uninsured as the buildings insurance document is expired since July 2020 and FirstPort have not provided us with a new insurance document despite numerous attempts to contact them. Cannot get through on the phone, do not reply to emails and cannot sell our flat without it having building insurance!”
“I am about to lose my buyer because First Port will not answer the phone and provide me with the requested management pack by my solicitor weeks ago. I finally received an email which said they don’t know my flat and want a reference number (which I have no idea what it is). Appalling and will seek legal action”
“Surely this company is a scam. Phoned every day for a month. To be told the company will get a manager to call back, as only a manager can deal with the situation. No calls returned.
When phoning most advisors hang up the phone. Today, after an whole hour have still not been able to discuss my issue with anyone- once went to voicemail, second and third time hung up on!! Diabolical service!”
“Customer service is non existent as a customer of First Port I am appalled as to contact. Wonder how quickly I am reminded of 6 month fees when I do not pay”
“Useless, fraudsters ,Looters, scammers, Buggers, Thugs, , Cowards , Bunch of Jokers, Ugly , Filthy, and every bad word in the english dictionary is not enough for the First Port Executives, Employess and everyone involved in this company. I do not understand how on earth this company is allowed to operate in UK. I wish I could give them the negative rating as they do not even worth a star. All the people involved in this company can go to hell.”
“My Father died last year and I am selling his flat which is managed by First Port (previously Chamonix Estates).
I have been waiting over 8 weeks to pay for a management pack. Emailed numerous times. Phone calls...promised a call back and nothing. I'm about to lose my cash buyer and First Port don't care.
The flats have wooden balconies so have failed the external wall cladding survey so no mortgage company will lend on them. So a cash buyer is very valuable!
Waited over 65 mins to speak to someone this morning again after being promised a call back last week.
She couldn't help! Couldn't find the property...kept asking for a reference number (I wish I had one...that would mean someone had taken some action!)
I've just got off the phone and cried....
This on top of losing my Dad is dreadful.
& no doubt they'll be chasing the o/s management fees now I have probate!”
“I live at Charlwood Court in Devon and we had a new manager start with us on March 1st this year, she has helped to keep in touch with my family in Australia by assisting me to learn how to use my new tablet, this has made such a difference me and I feel so much closer to them. Even though Mandy has only been here a short time she has helped us through many problems as she is always happy to listen.”
“I have been a resident at Highfield Court about 4 years now, and my first sight of the complex really impressed me, set in gardens with lawns, trees, fragrant shrubs and benches dotted about to sit and rest. The individual properties are nicely laid out and the manager, Avril Shaw does all she can to ensure the welfare of the residents, and I have always found her more than willing to try and deal with any problems that arise. She could not be more helpful. It is very reassuring too for us as residents to have a 24 hour alarm call system, accessed from every room as well from a personal call button that can be worn on wrist or round the neck, with the additional benefit that if we do not press a button each day to let Avril know we are ok she will make a point of coming to check for herself to make sure all is well.
It is a lovely place to have a home.”
