“You will not get your money back from this company despite their terms and conditions. I would sue them but i live in the usa so the took my thousands andcare most likely enjoying my hatd earned money and i got nothing in return but disappointment. This company is garbage. They cancelled my trip and kept my money.”
“This company will not return money for holidays cancelled due to the virus
I suggest small claims court for outstanding money and any costs incurred
Easy and painless”
“Cut our holiday short by 7 days the worst holiday we had ever had, now won’t answer the phone or answer emails disappointing customer service avoid avoid avoid.”
“I can only guess this company will be going bankrupt soon after the numerous negative reviews. It is clear they spent all of our hard earned money because they are not abiding not their terms and conditions and refunding our money after they cancelled our trip. I have called many times and emailed. I received only one return email were the respondent excitedly told me they will be giving me a credit. I responded back and told them i only want a monetary refund. No surprise, they have not responded. I dont want a credit, i dont want to do business with them as they are not trustworthy. Besides, how good will my credit be when they go bankrupt”
“I can only guess this company will be going bankrupt soon after the numerous negative reviews. It is clear they spent all of our hard earned money because they are not abiding not their terms and conditions and refunding our money. I have called many times and emailed. I received only one return email were the respondent excitedly told me they will be giving me a credit. I responded back and told them i only want a monetary refund. No surprise, they have not responded. I dont want a credit, i dont want to do business with them as they are not trustworthy. Besides, how good will my credit be when they go bankrupt.”
“Like other recent reviews, we too have been told to contact our insurance company for the holiday which Fleetway cancelled. I have sent them an email saying they are in breach not only of their own T and C's but also of their ABTA and ATOL registration. No reply! What a surprise! When I rang them 3 days ago, I was told that they are not in a position to make refunds. I expect this means that they have cashflow problems and are at risk of bankruptcy.
I shall complain officially to ABTA and ATOL.
If they are not going bankrupt now, they certainly will in future as no one will book with them after all these reviews. What a fiasco. They deserve to go bankrupt.”
“(Covid-19)
So Fleetway have been lying to me over the phone, they told me that ABTA had directed them to give no refunds, I have been to ABTA myself and ABTA have said 'LEGALLY' as it still stands they have to offer me a 'REFUND'. Jenny at fleetway went immediately quiet and placed me on hold twice. They told me I have to contact there customer services email but they are not responding to anything so that I dont get my money back. I am currently raising a complaint with ABTA to recieve a refund.”
“My trip was cancelled because of the pandemic. Fleetway policy clearly gives you the option of a full refund. I have requested such via email only to be ignored. They then sent out a mass email stating theu wont honor their terms and conditions and to contact my insurance company. My insurance does not cover the corona virus. Fleeyway not only has my money free and clear but the money of many others. Nice scam.”
“Absolutely disgusted with customer services. We phoned due to our holiday been cancelled because of COVID19. We asked if we could have a full refund back as they cancelled the holiday. The lady on the phoned laughed as us and told us no. She kept shouting at us down the phone and told us to be quite. I'm in absolute shock about her attitude and behaviour. I understand they are under a lot of pressure but there is no need to be so rude!
Im also very upset that they are refusing to give us our money back. The lady on the phone laughed and said it was in their bank account and we couldn't have it back. When it very clearly states on their policy if the holiday is cancelled due to a major incident we would receive a full refund.
I feel let down, upset and shocked by the whole situation.”
“My trip book through Fleetway should leave today. Fleetway has a note on its website stating my trip is cancelled by them. They have no communicated with me and do not answer the phones. They have refused to refund my trip. Do not book with Fleetway”
“They suck, they are crooks, they are liw life and i hope their business folds. In this time of a pandemic you think this company would be compassionate but instead, even though there are travel restrictions they refuse to reimburse any money. Their terms and conditions state you have the option of a refund if the flight was cancelled. Now the dont respond to emails and they are keeping our money and ignoring us. I hope they all get the corona virus.”
“If i could rate them lower, i would. Almost nonexistent service from the management and customer service teams. The few email responses i received were autoresonses. I have requested they provide their complaints procedure several times, they have not called back nor passed the info on to the appropriate person. I have sent several emails and made many phone call attemts. They will not refund my vacation money even though there is a government banning travel to Italy. According to their terms and conditions this would be considered a major cancellation reason. They are violating their own terms and conditions with their 'because we can do what we want' attitude. They offered me a useless credit for 2 years or I claim through my insurance, which by the way does not cover the corona virus. I will contact small claims court to try and get my money back and explore other avenues for help. DO NOT USE FLEETWAY UNLESS YOU WANT TO LOSE YOUR MONEY!”
“Awful service from the management and customer service teams. I have requested their complaints procedure 4 times, not received any callbacks and not had information passed onto the relevant person. I have chased via email and phone constantly. They are refusing to refund my holiday following government advice not to travel to Italy. This is considered as a major cancellation reason in the T's & C's. They are violating their own T's & C's with a 'because we can do what we want' attitude. They suggested that I have a credit note for 2 years or claim through my insurance. I have raised small claims for court to get my money back and lodged a formal complaint to ABTA to investigate further.”
“AVOID this company!!! I wish I had just planned our trip to Italy by myself and not used this travel agency. They messed up our accommodations and left us in Italy with no place to stay for a night. They botched our rental cars and only gave us 1 when we should have had 3. The hotels they chose were rundown and awful. And their customer service to help make all of these issues right was terrible. Do yourself a favor and find a different company if you want to enjoy your vacation.”
“I must say that the hotel in Edinboro was the worst I have ever stayed in. So bad I booked and paid for another hotel for the last 2 days. I couldn't get ahold of fleetway for reimbusement and no answer from customer service. I guess it was a $300 education to never use Fleetway again. John Daugherty reviewer if Fleetway has the desency to contact me. Too bad I can't give them 0 stars...”
“Don't waste your time trying to find and actually book travel deals through Fleetway Travel company. My bad experience happened this week. Travelzoo's "Top 20 List" included a 5 night package to Paris from several US cities. The package included r/t air and hotel for $599 per person. I followed the booking directions provided by Travelzoo, which connected me with the vendor, Fleetway Travel. I went through all the steps, answering all the questions, selecting the available dates, airports, upgrades, and options. I completed the required documentation and registration. At the conclusion of this process, Fleetway's online booking told me my travel reservation had been submitted and that someone would contact me the next day for payment processing. Three days passed and I had not been contacted. I tried to call Fleetway Travel and couldn't get through (number I had went to The UK). I contacted Travelzoo customer service and they told me they would look into my reservation. The next day Travelzoo Customer Rep., Lisa called me and said Fleetway had my reservation and would be calling me shortly. Later that day, I finally got a call from Fleetway Travel. They denied having a record of my reservation and the Fleetway Rep. told me they have not been able to process or even read the reservations submitted via their website due to the heavy volume of calls they had been receiving. The Fleetway Rep would not honor my reservation, look for my reservation, or even acknowledge that they had received a submission from me. I told the Fleetway Rep. my exact submission dates and that I had followed the directions provided by their and Travelzoo's websites, and that I was supposed to receive a call to process payment. She said "we can't be chasing people down who booked vacations online" and "I have booked over 20 vacations for customers who called in today alone, I don't have time to check online reservation requests". The advertised travel deal I signed up for 5 days earlier via Fleetway Travels own website was not available, if it ever really existed. I immediately called Travelzoo Customer Service to inquire why they told me Fleetway had my reservation, to ask why online bookings weren't being honored, and finally ask why Travelzoo would partner with a vendor of this poor of caliber. Doesn't Travelzoo check out the businesses it promotes? Travelzoo Customer Rep. apologized for my experience, said they would note my complaint for future reference when working with Fleetway Travel, but that Travelzoo couldn't make Fleetway Travel honor the promoted travel deal. Based on this bad experience, I can no longer use Travelzoo and would highly recommend others save themselves the time and trouble of using this online service.”
