“Fleetway travel provided all travel details promptly. Everything was spot on. Would definitely use them again. Local knowledge about transfers was very helpful.”
“Provided full information about travel, accommodation. I know I chose the accommodation but everything went seamlessly. I would certainly use Fleetwood Travel again and recommend them to anyone.”
“I’ve had some great holidays with Fleetway with no problems, but they’ve really shot themselves in the foot over their response to refunds over the COVID pandemic. Like everyone else, I asked for a refund early May when they cancelled my trip. They only offered a voucher which I didn’t want. I asked my bank for a chargeback of £547 which they duly refunded me almost immediately, because this was paid on a debit card. The remaining £400 was paid on a credit card which I am in the process of claiming back from the credit card company.
A bit of advice here to try to get it back from your bank through the chargeback scheme. It only took a phone call”
“LOST RESERVATION FOR A CHECKED IN BAG
I have booked a vacation with Fleetway, and paid $159 to check in a bag, and it never showed up on the reservation with the TAP air. It did showed up with the return flight. So, someone made a mistake. I have called Portugal air 3 times before my vacation to sort it out, and I have called Fleetway 2 times. The second time, the travel agent who I left a voicemail for, didn't bother to return my call. I have contacted Fleetway after my trip and explained that I didn't want to have problems at the airport, and ended up purchasing another bag on my own, hoping that I will get reimbursed. But they said that they couldn't help me. I am not sure how it is possible to pay for checked in bag , and it doesn't show up on the reservation with the airline. It is very disappointing that they couldn't reimburse me, to keep me happy. Rest assure you have lost a customer.”
“YES, YES, YES...ALTHOUGH I WILL NEVER GET MY OVER 6000DLRS BACK FROM THIS UNSCRUPULOUS COMPANY...THEY HAVE CLOSED DOWN...OUT IF BUSINESS. NEVER TO CHEAT ANYONE ELSE OUT OF THEIR MONEY.”
“Still waiting for my refund after almost 4 months and they don’t even acknowledge emails now. Are they still trading? Will anyone ever use them again?
I accept there has to be a delay but this is getting beyond. I was surprised they did not feature in Martin’s money list of problem companies recently.”
“THINK THEY'RE ABOVE THE LAW
I can only echo what everyone else on here has said about fleetway. PLEASE DO NOT USE THEM THEY ARE DISHONEST AND CORRUPT. Withholding customer money is fraud - if you havent provided the service we have paid for you are required BY LAW to provide a refund. I have challenged them on many occasions and taken this to Martin Lewis and also Watchdog.
Appalling company, I will never use them again and will ensure as many people as possible are aware of their underhand tactics.”
“What shoddy company. Cancelled out holiday and are using every trick in the book to avoid a refund. Don't touch this company with a barge pole - hopefully they will go bust, then we can all get our refunds from ATOL directly.”
“My holiday was cancelled in late March. I did not contact Fleetway for a couple of weeks, as I knew they would be inundated due to Covid-19. When I tried to phone Igot the recorded message saying the y were not taking calls. I emailed them several times stating categorically that I would not accept the refund credit note and that I wanted a full refund, in accordance with the Travel Package Regulations 2018. After informing them that I would be escalating the matter to BBC Watchdog and ABTA, I received an email from the Ops Manager, confirming that they had received the funds back from the hotel group and my refund request would be treated as a priority when refunds began to be processed from early June. Nothing received by 12th June so I called and after a 30 minute wait, managed to speak to anAdmin person. He put me on hold while he spoke to Accounts, but then told me that Accounts could not find the paperwork, saying 'it must be in a pile somewhere'. He was as helpful as he could be, in the circumstances and promised to investigate further and email me. I received an email later that day saying that they had found my paperwork and I should receive a refund in 2-3 weeks! 2 weeks on, no refund, so I have emailed them again. No response received. I have many friends who booked with other travel firms and they have all had their monies refunded.I will pursue this through the courts and will never use Fleetway again. Good luck to everyone else chasing refunds from Fleetway”
“What a disgusting, dishonest company. Fleetway cancelled my April trip in March. I have requested the refund i am entitled to. I have requested it everyday since they cancelled. In the beginning i got automated replies. Now i don't even get that. My phone calls go to voicemail and my calls are never returned. They stole our over $7000 usd. Don't ever use them.”
“These reviews are not being seen by many people still booking With them.
I’ve got some information on going on BBC radio 4 Money Box Live.
If no response to my emails by the end of the week, we will see if national coverage will help.”
“I want my money back for my holiday which they cancelled due to covid 19. They point blank refuse to refund me and have stopped replying to my emails. They are not in the least interested after I have explained that I REALLY need this money NOW, but they don't even bother replying.”
“Fleetway cancelled our holiday in early March and has since refused us a refund.
Communication with the firm has been hopeless.
Avoid booking with Fleetway.”
“Fleetway cancelled holiday early March and have been unable to get a refund. In the end I contacted my credit card Company and got a refund yesterday. Shame on Fleetway a Company I will NEVER use again. In normal times I take 4/5 holidays a year so Fleetway you have lost a potential customer.”
“Same as everybody else, cancelled trip due to COVID 19 and Fleetway refusing to refund. Fleetway’s email responses are full of waffle and never address the issue of when my money will be refunded to me, I will be reporting this company to ABTA and CMA and taking legal action to recover my money.”
“Hiw fleetway even has 1.5 stars boggles my mind. They cancelled my trip. I have requested a refund as per their policy and i received only one generic auto reply email. I have called them and nobody answers. It took me years to save forvthis trip and the stole it.”
“Do not use. After they cancelled our holiday I m entitled to a refund in 14 days. They have failed to address any carefully worded emails . Currently their Refund Credit Note, which I cannot accept, means a refund on 31st December NEXT year. That is not reasonable.”
