Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stem+stem is an amazing florist! Punctual and make awesome things! Floor service is great and reliable”

Helpful Report

(Stem And Stem) - Posted 1 year ago

“I have ordered flowers from another part otf the world, and the process was smooth. I am not sure about quality of delivery and product, but have not heared any complaints :) Thank You!”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

“I had previously ordered flowers and they delivered a bit late but they arrived, last time I used this service they laid the delivery almost 10 days and my member never received the tea kit I ordered, so it is fair to say it is not a reliable service.”

Helpful Report

Posted 1 year ago

Dear Pamela, We greatly appreciate your feedback, as it helps us improve our services. However, we were surprised by the low rating, I would like to address your concerns. We understand that your gift set was delivered 4 days after your chosen delivery date. We sincerely apologize for this delay and any inconvenience it may have caused. We informed you about the delay as soon as we became aware of it. We provided you with tracking information so you could monitor the progress of your delivery. We notified you when the delivery was completed, again providing full tracking information to confirm receipt. We strive to provide the best possible service to our customers, and we believe that our communication and transparency throughout this process reflect our commitment to customer satisfaction. While we understand your disappointment with the delay, we hope you can appreciate our efforts to keep you informed every step of the way.

Posted 1 year ago

“I ordered a same day bouquet. It was delivered on time however, the bouquet was not the same colours that were described. I ordered all whites/greens but it was delviered with whites and red.”

Helpful Report

(Flower Station) - Posted 1 year ago

Hello, Thank you so much for reviewing your experience with Floom. We are sorry to hear there were substitutions made to your chosen bouquet without any prior communication before delivery was made. We do ask our partner florists to inform us of any changes that need to be made due to stem availability so that we can manage this by keeping you informed of alternatives to be used. We do apologise that we did not receive any such notification. We are saddened to learn about the issue with your order via a review without a chance to put things right as soon as the delivery was received with a difference of colours. We do offer a “what you see, is what you get” ethos here at Floom and we are sorry to have let you down on this occasion.  On a positive note, we're pleased to hear that you appreciated the timely delivery of your same-day order. We strive to maintain this level of efficiency across all our services. Many thanks!

Posted 1 year ago

“lovely flowers at short notice, arrived on time, very easy to use”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

“The flowers and presentation were lovely, and excellent options available. Only issue was that the colour scheme was nothing like shown in the picture. I appreciate that the exact same flowers might not be available on the day, but I feel like it was so different that it changed the sentiment in gifting the flowers.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“It was a pleasure and a relief doing business with Floom. I live outside the UK and I was slightly nervous making an order for a friend who lives in London. I needn't have been. I had an initial chat online which guided me and then made my order. It was straightforward and swift and I found a really nice plant which reached its destination exactly when promised. The recipient was happy with the unexpected gift and I was notified immediately by email that it had arrived which was reassuring. I'll definitely use Floom's services again. (Clever name, by the way). Alison”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Fabulous experience Exceptional with follow up enquiry Australia order to London delivery no problem”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“I ordered a same-day delivery bouquet on the occasion of a colleague's bereavement. It appears the bouquet arrived within a few hours of placing the order, and the note was attached. The recipient said the flowers were beautiful and I thought the price for the same day service was very fair. Of course, not having seen the flowers myself or knowing how long they lasted, I cannot ocmment on that.”

Helpful Report

(Blooms By Cag) - Posted 1 year ago

“Great services”

Helpful Report

(Flowers & Plants Co) - Posted 1 year ago

“Would of given higher review but I ordered a certain flower in a arraignment of flowers and they didn't put bird of paradise in it , which I was mainly ordering for that special flower as it was for my daughter in law for a special occasion ….”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

Hi Susan! Thank you so much for taking the time to write a review about your experience with Floom. We really appreciate your feedback and it means a lot to us. We're sorry to hear that a certain flower in the arrangement was missing and that it was an important stem symbolically for you. We're going to escalate this internally and examine what we can do in order to avoid this happening again. At Floom, customer satisfaction is our top priority, and we're constantly working towards making improvements to provide you with the best experience possible. Thank you for choosing Floom. We truly value your business. Warm regards, Team Floom

Posted 1 year ago

“Great! Lovely service.”

Helpful Report

(Sunny Florists) - Posted 1 year ago

“Disappointed. No delivery notification. A very small bunch for £64!!”

Helpful Report

Posted 1 year ago

Dear Jo, Thank you so much for taking the time to share your experience with Floom. We truly appreciate your feedback and apologize for the disappointments you encountered. We understand that the lack of delivery notification must have created an unsettling experience for you. Our aim is to ensure smooth and transparent deliveries. I can see that your order was marked as delivered by the florist, this usually generates an email to the customer to inform you that your order has been delivered. I understand from your feedback that you didn't receive this so we will look into this matter with our technical team. Regarding the size of the bouquet, we apologize if it didn't meet your expectations. We want our customers to feel delighted with their purchases, and we're sorry that you found the bouquet to be smaller than anticipated. Once again, thank you for sharing your thoughts. We value your support and remain committed to continuously improving our services. We look forward to serving you better in the future. Warm regards, Team Floom

Posted 1 year ago

“No card was included Recipient had no idea who it was from 80th birthday flowers And when my son sent me flowers for Mr birthday on 7/23/24 they were left on my doorstep at 9:30 pm without a knock . We only realized because dog barked. Never again”

Helpful Report

(BloomsyBox) - Posted 1 year ago

Dear Donna, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We truly appreciate your honesty and value your comments. We apologize for the issues you encountered with your order, including the absence of a card and the recipient not knowing who the flowers were from. We understand how important it is to have a personalized touch when sending flowers, and we apologize for any inconvenience this may have caused. We are going to escalate this to our florist partner in order to investigate how the card was misplaced. We understand that this lack of communication was disappointing, and we sincerely apologize for this oversight. Once again, thank you for bringing these concerns to our attention. Your feedback is extremely valuable to us, and we hope to have the opportunity to restore your faith in Floom in the future. Warm regards, Team Floom

Posted 1 year ago

“Just terrible service and customer support. Flowers were delivered after the promised 6pm, meaning the recipient did not receive them until the next day, so the occasion was completely missed. Very disappointing. Customer service refunded the delivery fee, but I wish I had just never placed the order in the first place.”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Dear Alexis, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We appreciate customers like you who share their thoughts and help us improve our services. We deeply apologize for the issues you encountered with our service and the inconvenience it caused. We understand the disappointment of the flowers being delivered late, resulting in your recipient missing the occasion entirely. This is not the kind of experience we aim to deliver, and we fully acknowledge that we fell short of your expectations in this regard. Unfortunately our delivery promise was impacted by London rush hour traffic leading to delivery an hour outside of the specified time frame. We are glad to hear that our customer service team refunded the delivery fee as a gesture of goodwill. However, we completely understand your frustration, and we regret that we couldn't meet your expectations and deliver a positive experience from the start. Warm regards, Team Floom

Posted 1 year ago

“Very nice, great delivery”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

“Very good idea for a website and I found some lovely flowers to send to my son and his wife for their first wedding anniversary.”