Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service”

Helpful Report

(Jean Page Florist) - Posted 1 year ago

“The ordering staff was very friendly, and the flowers were lovely. The only catch was that the same-day delivery came very late, and the delivery person did not wait for the door to be answered, instead choosing to place the flowers in a safe, but out of the way location.”

Helpful Report

(Flower Station) - Posted 1 year ago

“fast and easy to use with great options”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

“i ordered flowers for my friends birthday. The day of delivery they emailed me to inform me that 2 flowers (Tulips & Astransia will be replaced with Purple Delphinium & lilac hydrangea) im not a fan of hydrangea and delphinium. Though im grateful they acted quickly to replace flowers i my delivery could be made in timely, i would have appreciated it more if they had reached out to offer a change of bouquet all together. Not only that but the bouquet was delivered to the wrong location and the sweet lady who recieved the flowers wrongfully contacted them only to be told by them to deliver it herself to the neighbouring building. This is totally unacceptable where i come from.”

Helpful Report

(Scarlett Floral Design) - Posted 1 year ago

Dear Maryam, Thank you for taking the time to leave us a review. We are very sorry to hear about this experience. We have looked into your order's details and we could not find communication about all of the request mentioned for you, therefore, our colleagues got in touch with you via email to discuss this further and get the best outcome for you. Warm wishes, Floom Team

Posted 1 year ago

“Great flowers and delivered on time. Good selection of flowers, too. Highly recommended.”

Helpful Report

(Zita Elze) - Posted 1 year ago

“I oredered flowers for my daughter's new flat and they were perfect. The booking process was easy and they arrived looking exactly like the photo. She loved them!”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Recipient disappointed with size of boquet.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Dear Barbara, Thank you for taking the time to leave us a review. We are sorry to hear that your recipient was unhappy with the size of the bouquet. Please always reach out our customer service team to support@floom.com for any complaints that you have and they will be happy to assist you. We are looking forward to welcome you back and make the things right for you, in future. Warm wishes, Floom Team

Posted 1 year ago

“Quick same day delivery, flowers looked as advertised.”

Helpful Report

(Morning Flowers) - Posted 1 year ago

“Fantastic service with lots of variety and local florists, always a go to for me”

Helpful Report

(Cora Louise) - Posted 1 year ago

“Amazing service. Fast and speedy delivery.”

Helpful Report

(7 Garden Florist) - Posted 1 year ago

“Easy to use website, quick delivery, and if course beautiful flowers. Very happy to have discovered Floom!”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

“I was hugely impressed by the range of options, as well as the speedy shipping. Thoroughly enjoyed being connected with local florists so easily!”

Helpful Report

(Blooms By Cag) - Posted 1 year ago

“exactly the flowers I wanted, when I wanted them. Perfect”

Helpful Report

(Bursting Bud) - Posted 1 year ago

“Good delivery and customer service. But the flower quality was quite low. Almost like the flowers had been frozen, they never bloomed or changed after the arrival day, but rather immediately started to die. Beautiful looking arrangement, but clearly not designed to look nice past the day they arrive.”

Helpful Report

(Rose & Mary) - Posted 1 year ago

Hello! Thank you for leaving a review of your Floom experience. We are truly disappointed to learn the flowers received have been less than 100% perfection for your recipient. Our partner florists use high quality stems for all arrangements, so we are naturally as disappointed to read this was not the case for your order. All flower arrangements are sent to a minimum of 1 week past delivery date, external factors could prevent freshness for example extreme heat or cold temperatures in transit and care once delivered. We would have loved to take a further look into the issues highlighted here, we cannot see any communications received after delivery for any of the concerns raised here, so we could pass to our partner florist to investigate further especially for a quality related issue. Any concerns or complaints for quality must be raised to us within 3 days of a bouquet delivery to ensure we can resolve promptly for all Floom customers. Best wishes, Floom team

Posted 1 year ago

“We had a really bad experience using Floom. I ordered this adorable, quirky bouquet from a florist that looked very experienced based on her photos and the bouquet that arrived was… horrendous. It’s hard to make flowers look ugly, because they’re so beautiful. The bouquet was mostly dark heavy shiny round leaves (which weren’t supposed to be included). I’m shocked the florist felt comfortable dropping it off, to be candid. I reached out to customer service and no one responded. I won’t use Floom again.”

Helpful Report

(LEF) - Posted 1 year ago

Hello, Thank you for taking the time to review your experience with Floom. We are sorry to hear your order was received with some substitutions made to some stems. We do ask our partner florists to communicate any changes made to arrangements prior to delivery so that we can inform our customers of the flowers that are unavailable. It does not appear that this process was not followed, we did not receive any communications to know the flowers would arrive looking different to what was viewed and purchased on the website. The team here at Floom received your email and duly replied, however we did not receive a further contact from you to understand how you wished to proceed, as we offered a re-delivery to resolve and rectify the issues highlighted to us. Best Wishes from Floom

Posted 1 year ago

“My daughter and her fiancé received this most beautiful floral arrangement. They were amazed at it, beauty”

Helpful Report

(Green Fresh Florals + Plants) - Posted 1 year ago

“Great service from ordering online to delivery and I was told by the recipient that the flowers were beautiful! This was my first time using Floom and I would happily use them again!”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Consistently high quality”

Helpful Report

(Bobby's Flowers) - Posted 1 year ago

“The flowers were very nice. Thank you.”

Helpful Report

(Ruta Flowers) - Posted 1 year ago

“I used FLOOM for a last-minute flower delivery in Los Angeles, and it gave me a great selection of florists at different price points and styles. I'm also planning on using them for a non-urban location in Ohio, and they seem to be a great choice for smaller cities.”

Helpful Report

(Wild Stems LA) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews