Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same day delivey of some beautiful flowers. Excellent communication, as well when the driver arrived and the intercom didn't work to enter the building. A quick phone call via the shop and it was all sorted. Thanks so much.”

Helpful Report

(Jean Page Florist) - Posted 1 year ago

“Spent £89.43 on flowers that were very nice on arrival but fell apart after 4 days. Policy states that the florist must be notofied with 72 hours for it to be addressed. Was given a 10% discount for future purchase. Don't think I will be spending money there again since the shelf life of the flowers is pretty short for the cost.”

Helpful Report

(F For Flower) - Posted 1 year ago

“Working with Floom was so easy! I needed to change the delivery date and gave them a call and they changed it with no problem! My friend received the flowers and loved them, they looked great and were just like what I ordered. I'm in the US and ordered flowers for my friend in the UK, thanks for making it so easy, Floom!”

Helpful Report

(Fani’s Florals) - Posted 1 year ago

“Beautiful flowers and seamless delivery - our driver even helped us w/ our door being stuck :)”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Nice but expensive for same day delivery”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 1 year ago

“I ordered the Cosmo from Floom for my sisters birthday only to be sorely disappointed and misled. None of the flowers or greens that were advertised on the website in the description or on the photo were what was delivered, we received a small, cheap and very pink bouquet instead of the lush, neutral and expensive bouquet that was ordered and paid for. I tried to reach out to support, to the live chat, replied to the email from my order and to a generic email I received from a customer support person with zero response from anyone. This has prompted me to leave a poor review which I think is deserved. I merely want what was ordered and paid for to be delivered to my sister and some semblance of effort to respond to me. I wouldn’t recommend this company and will not be using them in the future.”

Helpful Report

Posted 1 year ago

Dear Janice, Thank you for taking the time to leave us your review. We apologise for the inconvenience caused by having the wrong flowers delivered. This was due to a human error and we are so sorry for this. Our colleagues provided you with a full refund as discussed via emails. We would love to have you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Wonderful way to support a local business. Got flowers for my sister on the day of her birthday delivered same day. She loved them.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

“I ordered flowers to be delivered three days ago and they have not yet been delivered nor have I yet been compensated.”

Helpful Report

(BloomsyBox) - Posted 1 year ago

Hi Brianna, Thank you for taking the time to leave us a review. I have looked into your case and I can see that the customer support team are currently in communication with you regarding a delay to your order due to a third party courier issue. The team have refunded the delivery fee that you paid in light of this delay and are doing all they can to resolve this as quickly as possible for you. We understand how disappointing it is when delivery issues occur and we want to sincerely apologise for this unforeseen delay. If there's anything else that you need in the meantime, please email support@floom.com. Kind regards, Team Floom

Posted 1 year ago

“Easy ordering, fast delivery, no issues at all. Super happy!”

Helpful Report

(Rose & Mary) - Posted 1 year ago

“Flowers weren‘t delivered, interaction with customer support was a huge waste of time and not helpful at all.”

Helpful Report

(Floritta) - Posted 1 year ago

Dear Fabian, Thank you so much for taking the time to share your feedback on your experience with Floom. We truly appreciate your valuable input and we sincerely apologize for the disappointments you faced. We are sorry to hear that your flowers weren't delivered as expected and that your interaction with our customer support was disappointing for you. We have looked into your order and I can see that the customer support team were in communication with you frequently and are endeavouring to rectify the situation regarding your order with our florist and delivery partner. Whilst awaiting this resolution, if you wanted to reach out to regarding your order, we invite you to contact support@floom.com Once again, we apologize for the inconveniences caused and please be assured that we are working hard to resolve this for you. Best regards, Team Floom

Posted 1 year ago

“Good and prompt delivery”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“Based off the photo I chose I thought I’d get a nicer bouquet of flowers. What arrived wasn’t what I wanted at all.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Marissa, Thank you for your review of your recent order & delivery from Floom!  We would like to look into this further, as we are keen to understand more from you based on the highlighted issues in your review. The team have sent you an email to resolve any issues with the quality and standard of the flowers received. We look forward to hearing from you. Many thanks and Best wishes from the Floom Team

Posted 1 year ago

“Ordered flowers for delivery by end of day (6 pm), received an email at 4:45 saying flowers were “delayed” but not explaining when they would be delivered. They offered cancellation for a refund but it was really frustrating because that last minute notification didn’t give me enough time to find another place that could deliver that day and I was trying to get my friend some flowers prior to a big surgery. They also didn’t clarify what “delayed” meant until the following day. Not reliable and I wouldn’t use again.”

Helpful Report

Posted 1 year ago

Hello Julia!   Thank you for taking the time to review Floom. We are so sorry that the email sent informing you of the delay was missing crucial information in this communication by letting you know delivery would be for the following day. As a Marketplace we work with our partner florists to manage order issues as they arise, we do send our sincere apologies that the unexpected and unforeseen situation experienced by the florist meant all deliveries scheduled in the afternoon, were not able to be completed.  We thank you for choosing Floom and we do hope you will give us another try in future! Best Wishes from the Team at Floom.

Posted 1 year ago

“Very happy with the work Floom did! Delivered no problem either.”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“Great all round”

Helpful Report

(Meade's) - Posted 1 year ago

“Super easy to use this platform and recipient loved the flowers!”

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(PM Flowers) - Posted 1 year ago

“Bought as a birthday gift, the Birthday Girl messaged me to say the arrangement and all the flowers were GORGEOUS! The arrangement featured peonies right at the end of the season. The florist did very well and sent a delightful posy.”

Helpful Report

(Essence) - Posted 1 year ago

“Advertised delivery times that it couldnt' deliver on. Nice flowers, but then Floom is not providing the flowers.”

Helpful Report

(Wheal Sara Flower) - Posted 1 year ago

Hi Tomas, Thank you for taking the time to leave us a review and we're so sorry that there was a delay with your order. I've taken a look into the incident and I can see that we informed you of the one day delay in advance and offered you the option of cancelling your order. When you agreed to go ahead with delivery for the next day, we refunded your delivery fee as a form of apology for the late arrival. We never want to disappoint our customers and regrettably sometimes in between your order being received, prepared and delivered, things can sometimes be delayed as our florists are artisans working with stock they source each morning from the flower market. We hope that you might give us another chance at some point in the future and we are happy to hear that the flowers were of good quality when they arrived! Kind regards, Team Floom

Posted 1 year ago

“............”

Helpful Report

(Flowers Of The Valley) - Posted 1 year ago

Hello, Thank you for sharing your review, we really appreciate it. Warm wishes, Floom Team

Posted 1 year ago

“Disappointing experience. Was informed the delivery wouldn’t be made at 5.30pm on the day it was meant to be delivered, which meant I didn’t have time to look into alternative options.”

Helpful Report

(Petals In The Mist) - Posted 1 year ago

Hi Matt, Thank you for taking the time to provide us with your review. We are sorry to hear that you had an unpleasant experience with us, we are so sorry about this. There was a logistic issue on our partner side. We would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews