Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great. Delivered the next day and was as described and pictured.”

Helpful Report

(Essence) - Posted 1 year ago

“Great service and product. Delivery was a day late than offered.”

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(Cora Louise) - Posted 1 year ago

“Great service”

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(Clapham Flowers) - Posted 1 year ago

“Picture of flowers delivered did not look very like bouquet chosen but blooms were good quality so overall happy. Had asked that recipient was phoned/ messaged re delivery- were left with a neighbour but recipient was unaware they had arrived until I spoke to her many hours later”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

“Horrible experience. Notified me to say flowers delivered and 3 days late and flowers were never delivered, absolutely unreliable”

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(Orchid Republic) - Posted 1 year ago

Dear Wei Yean, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We truly appreciate your honesty and bringing the delivery issue to our attention. We are so sorry to learn that there were delivery issues in this instance. I can see that our customer support team are currently in communication with the florist regarding this order and please rest assured that we are working hard to ensure a successful resolution of this issue for you. Our customer support team will be back in touch with you shortly but in the meantime, please email support@floom.com if there's anything else that you need in relation to this order. Warm regards, Floom Customer Support

Posted 1 year ago

“The order was delivered on the next day with 24 hour delay”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Dear Aleksandra, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Floom. We truly appreciate your honesty and openness in sharing your concerns. Firstly, we would like to apologize for the inconvenience caused by the delayed delivery of your order. We understand the importance of timely delivery and we sincerely apologize for falling short on this occasion. At Floom, we strive to provide our customers with exceptional service, and it is disheartening to hear that we did not meet your expectations this time. However, we are glad to see that the flowers were rated highly upon receipt. Thank you for choosing Floom, and we sincerely hope for an opportunity to make it up to you in the future.

Posted 1 year ago

“I bought flowers for my uncle as he was nearing the end. I live overseas, so having this service through floom is amazing. I ordered same day delivery and they arrived as promised. They looked even more beautiful than in the website photos. Very happy with the service. One note of improvement for floom. I chose not to write a message, and this meant that the flowers did not say who they were from. My relatives were a little confused. I thought that it would still have some card with the names of the senders. Perhaps there was an option on the webform, but i didn’t see it.”

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(Jean Page Florist) - Posted 1 year ago

“Beautiful bouquet ordered from the US delivered to Anglesey!”

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(Gardenia Of London) - Posted 1 year ago

“The flowers never arrived but were marked as delivered. I placed the order four days in advance because it's a holiday and everything shuts down Wednesday. I've never had this happen with any local florist I've used. Floom destroyed my holiday and took my money to not deliver what I paid for. Never using this overseas floral dispatch ever again.”

Helpful Report

(Terminus 330) - Posted 1 year ago

Hello, thank you for taking the time to leave us a review. We know how disappointing it is when an order doesn't go to plan. Our intention is always to provide an exceptional experience from when you first order to delivery and we are so sorry that this time, we let you down. We have taken a look at your order details and can see that a full refund was processed back onto your original payment method in light of this error. Going forward, we are working with our internal teams to ensure this experience is not repeated and we hope you may give us another chance in the not too distant future.

Posted 1 year ago

“Very user friendly website which is easy to navigate. The flowers sent were beautiful and delivered on tme with no fuss. Highly recommended.”

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(Daily Flowers) - Posted 1 year ago

“I ordered flowers for a birthday delivery and they were delayed by a day so they never got them.”

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(Broadway Flowers) - Posted 1 year ago

Dear Robert, Thank you for taking the time to leave us a review. Unfortunately, our partner florist had some logistic issues and they could not deliver the order. This is the reason why our colleagues got in touch with you to let you know that we had to refund the order. We are very sorry for the inconvenience caused and we would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

“The flowers appeared to be dead and weltered. Very disappointing as it was my sister’s 30th birthday. Please provide a refund.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

Dear Natassja, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We genuinely appreciate your honesty and value your input as it helps us improve our services. We would like to extend our sincerest apologies for the disappointment you faced when the flowers arrived appearing dead and wilted, especially on your sister's special occasion. We understand how crucial it is for everything to be perfect on such an important day. Once again, we are truly sorry for the inconvenience caused, and we thank you for bringing this matter to our attention. Should you have any further concerns or if there is anything else we can do to make things right, please don't hesitate to reach out. Warm regards, Floom Customer Care Team

Posted 1 year ago

“Beautiful flowers as always but extra customer attention given re the delivery arrangements.”

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(Bursting Bud) - Posted 1 year ago

“No flowe4s on the tree. Also why are you wanting to give me Euros for participating.. I'm in America.”

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(BloomsyBox) - Posted 1 year ago

Dear Wendy, Thank you so much for taking the time to share your feedback on Floom. We are sorry to hear that no flowers were on the tree you recently purchased. If you could send an email to support@floom.com with 3+ pictures of the tree, then we could look into this further for you. As our business is registered in the U.K. some bank institutions will charge you in pounds when purchasing from our website. If you ever need any assistance or have any questions in the future, please do not hesitate to reach out. Our dedicated support team is always here to help, and we are committed to ensuring your continued satisfaction with Floom. Warmest regards, The Floom Team

Posted 1 year ago

“Very good !!”

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(PM Flowers) - Posted 1 year ago

“A wonderful bouquet arrived at my wife's place of work .... it was our 30th Wedding Anniversary... an arrangement of spectacular flowers including orchids. She was so pleased and absolutely loved the flowers.”

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(Verdure Floral Design) - Posted 1 year ago

“Very easy service to use and the chat feature is so helpful! Only reason I am giving 3 stars is because what I actually ordered did not come as pictured on the website so I am disappointed.”

Helpful Report

(Creative Flower Shop) - Posted 1 year ago

Dear Sandra, Thank you very much for taking the time to leave us a review. We are sorry to hear that the flowers delivered were not 100% as pictured. Please, do not hesitate to contact our customer service team at support@floom.com so we can help and get the best outcome for you in this case. Warm wishes, Floom Team

Posted 1 year ago

“The plants and flowers were beautiful and exactly like the sample shown online.”

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(Baeza's Flowers And Decorations) - Posted 1 year ago

“I ordered a US$150 bouquet of tulips for same-day delivery from floom, but the bouquet arrived late and was predominantly orange flowers instead of tulips as requested. This deviation greatly disappointed me and affected my best friend's birthday celebration negatively. Despite being a loyal customer appreciative of floom’s support for local businesses, this experience fell short of expectations. I have requested a full refund for the bouquet delivery and hope Flume addresses these issues promptly to maintain customer trust. Overall, my recent experience with Flume was disappointing due to order accuracy and customer satisfaction issues.”

Helpful Report

(Art Bloom) - Posted 1 year ago

Dear Stelli, Thank you for taking the time to leave us a review. We have looked into this for you and we could see that our colleagues tried to get in touch with you to look for your approval to substitute some of the tulips (our partner florist had issues with stock fulfilment on the day). As we could not get a response from you before the cut of point for delivery on the requested date, our colleagues approved the delivery for you to make sure that your recipient will receive the order on your requested date. We are sorry to hear that you are not happy with the order delivered but we did our best to make sure that your recipient will receive flowers on your behalf on the requested date. We would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

“Flowers were beautiful, thank you”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews