Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and lovely product. My friend said they were the most beautiful flowers she had ever been given so I am a happy customer”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

“The flowers were beautiful and the ordering and delivery processes were super easy and efficient. I would use this service again, definitely. Kaz”

Helpful Report

(Le Jardin) - Posted 1 year ago

“great selection of local flower shops across UK. Recommend to all my friends and colelagues :)”

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(Broadway Flowers) - Posted 1 year ago

“A little different than picture”

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(Urban Botanica SF) - Posted 1 year ago

“Flowers were as expected although it arrived a day earlier which was OK.”

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(Solim Flower) - Posted 1 year ago

“Excellent service. Recipient loved the flowers and chocolates thanks”

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(Windmill Flowers) - Posted 1 year ago

“The flowers I ordered were delivered on time and look like the arrangement I selected. The website is reasonably easy to negotiate though it can be a little slow to load at times but perhaps that is because I am ordering from the US. I am happy with the selections”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Very reliable with great selections. Punctual delivery and directions were followed to a tee.”

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(Saints Flowers) - Posted 1 year ago

“Fabulous company and flowers”

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(The Flower Gallery) - Posted 1 year ago

“Client said there flowers were beautiful and enough for two vases. I tried ordering more client flowers yesterday and couldnt get delivery for any of them near their birthdays in July. Very limited ability to send scheduled deliveries.”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“i like flowers. but courier left them outside, under the sun. when i registered my email, i have been provided with code to get free delivery on 75$ order. my order was 79$ and code wasn’t working.”

Helpful Report

(Noble Garden Florist Weho) - Posted 1 year ago

“I have placed about 20 orders with Floom over the last few years and have always been pleased with the high quality of their flowers and arrangements. In addition, customer service is very attentive and easy to deal with. I highly recommend Floom and will continue to use them.”

Helpful Report

(Longacres Garden Centre) - Posted 1 year ago

“I ordered for my daughter’s birthday and it was never delivered although I was notified of delivery. I contacted you guys and till today there’s been no response. Not even an acknowledgement of my issue. Horrible service. I just want my money back.”

Helpful Report

Posted 1 year ago

Dear Adjoa, Thank you for taking the time to leave us a review. We are so sorry to hear that you your order was not delivered. Our colleagues replied to your email asking to kindly confirm the delivery address. We haven't receive any response to that email. We will be glad to assist you further and get this sorted for you, we only need your reply to our email. Warm wishes, Floom Team

Posted 1 year ago

“The arrangement that Charming Blooms designed for my sister’s graduation was beautiful. The process to order and the delivery was all very convenient.”

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Posted 1 year ago

“Excellent and easy ordering platform, with gorgeous flowers that arrived beautifully wrapped and very well presented. Thank you.”

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(PM Flowers) - Posted 1 year ago

“I have used Floom for a couple years now. They are an aggregator- the flowers you order will be coming from a florist near your delivery point. That said, the Floom website does a good job of showing you what the flowers will look like, and the standardized approach allows you to compare different bouquets and prices effectively. I have only ever had one disappointing bouquet delivered (which appeared to have been picked by the roadside by the driver and then slept on). Floom reviewed the pictures I sent them and then gave me a full refund with apologies. It happens....”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

“Fantastic and I use it for all my flower needs!”

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(LA Flowers & Gifts) - Posted 1 year ago

“wonderful experience always beutiful flowers”

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(Padam) - Posted 1 year ago

“Very easy to use especially from an international perspective. My order arrived a day late or I would have given it a 5 star. I will definitely use Floom for future orders.”

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(Orchidya) - Posted 1 year ago

“Arrived at my client’s hotel at the right time and he loved it after a long flight!”

Helpful Report

(Express Gift Service) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews