Login
Start Free Trial Are you a business? Click Here

Floom Reviews

4.4 Rating 21,566 Reviews
84 %
of reviewers recommend Floom
4.4
Based on 21,566 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Floom Reviews
Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Very good service, beautiful flowers.
Helpful Report
(Bloomsbury Flowers) - Posted 1 year ago
We enjoy the website and the whole proccess
Helpful Report
(Lovely Blooms Decorations Corp) - Posted 1 year ago
............
Helpful Report
(PM Flowers) - Posted 1 year ago
Gorgeous flowers arrived on time - highly recommended
Helpful Report
(F For Flower) - Posted 1 year ago
Lovely flowers but was expecting a slightly bigger bouquet based on the price I paid.
Helpful Report
(F For Flower) - Posted 1 year ago
Dear Jonathan, Thank you so much for taking the time to provide us with your feedback on Floom! We really appreciate it. If you ever need any assistance in the future or have any questions at all, please don't hesitate to reach out to us. We're here to help and ensure that your experience with Floom is always exceptional. Thanks again for your kind words, Jonathan! Warm regards, Floom Team
Posted 1 year ago
I love all the local businesses that I can support via Floom!
Helpful Report
(Yasmine Florist) - Posted 1 year ago
Great all round!!
Helpful Report
(Petals In The Mist) - Posted 1 year ago
Amazing service! Thanks a lot. My sister really liked the flowers.
Helpful Report
(Belle De Jour) - Posted 1 year ago
Same day delivery, lovely flowers thank you
Floom 5 star review on 23rd May 2024
Helpful Report
(Verdure Floral Design) - Posted 1 year ago
Beautiful arrangement with easy delivery
Helpful Report
(Lovely Blooms Decorations Corp) - Posted 1 year ago
Very difficult to order flowers on a Sunday for Monday delivery and still get great flowers. Floom was fantastic on all counts. Well done!
Helpful Report
(Noor Flowers & Plants) - Posted 1 year ago
Hi while the logistics worked well for next day delivery. I specifically ordered tulips but small pink roses were delivered, a small thing but my friend is not a fan of roses! I wanted the tulips so it felt annoying to then have to complain. I was told to get a picture of the roses but I didn't want to do that and spoil the birthday wishes. I wont be using them again, Lorraine
Helpful Report
(Floritta) - Posted 1 year ago
Dear Lorraine, Thank you so much for taking the time to provide us with your valuable feedback about your experience with Floom. We truly appreciate your honesty and we want to sincerely apologize for the inconvenience caused. We are glad to hear that the logistics of the next day delivery worked well for you. However, we completely understand how disappointing it must have been to receive small pink roses instead of the tulips you specifically ordered. We apologize for the inconvenience this caused, especially considering your friend's preference for tulips. We apologize for any frustration caused by our request for a picture of the roses. We understand that you didn't want to spoil the birthday wishes by taking a picture of the flowers. However this is our typical policy when dealing with a complaint, and we apologize for the inconvenience it caused you. Once again, Lorraine, please accept our sincerest apologies for any inconvenience caused. We truly appreciate your understanding, and we hope to have an opportunity to make it up to you in the future. Kind regards, Floom Customer Support
Posted 1 year ago
I ordered a boquet of peonies for 125 pounds (GPB). When they arrived (and whilst, as a natural product, some variation is expected) the overall arrangement (in my opinion) looked shabby for the price when compared to the same flowers bought in the past from high-street flower shops. I spoke to customer service (and offered to allow them to come and collect them). A day later I received a reponse (which I summaraize as) that my assessment was wrong and the flowers were fine. I was also offered a 15% discount as an applogy, which is the same discount you get for just leaving a review.
Helpful Report
(At Florist Ltd) - Posted 1 year ago
Dear John, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We genuinely appreciate customers like you who provide us with valuable insights and provide us with an opportunity to learn from your experience. Warm regards, Floom
Posted 1 year ago
From the sender's point of view, the flowers were easy to book and arrived as expected. Thank you
Helpful Report
(Bimba) - Posted 1 year ago
Failed to deliver
Helpful Report
(Garden Of Eden Flowers) - Posted 1 year ago
Hi William, Thank you for choosing Floom! We are sorry we were unable to deliver your flowers, which was due to a delay from our partner florist which ultimately caused the order cancellation. We hope that next time we will be able to surpass your expectations and make a sucessful delivery to your recipient!
Posted 1 year ago
Nice . . . . . . . . . . . . . a .
Helpful Report
(Floral Fantasy) - Posted 1 year ago
Expensive but totally worth it!
Helpful Report
(Garage Flowers NYC Inc) - Posted 1 year ago
They are very professional, the item was the right one and wad delivered on time, applause to them.
Helpful Report
(Stems Wilder) - Posted 1 year ago
The courrier delivered the bouquet 1 week earlier. Besides, the recipient was disappointed with the quality of the "luxury" bouquet. Partial refund was made, but I would never ever reorder from Floom.
Helpful Report
(Zita Elze) - Posted 1 year ago
Dear Alexei, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate your honesty and it means a lot to us that you reached out. First of all, we sincerely apologize for the issues you encountered with your recent order. We completely understand and share your disappointment regarding the early delivery and the quality of the "luxury" bouquet. We're truly sorry that we fell short of your expectations and we take full responsibility for this letdown. We're glad to hear that we were able to partially refund your order, but we completely understand your hesitation to reorder from Floom. We genuinely value your trust and we want to make things right. To achieve that, we would love to hear more about your specific concerns and any suggestions you might have. Your input is extremely valuable to us as we constantly strive to improve our services. Once again, thank you for bringing this matter to our attention. We're determined to make the necessary adjustments and regain your confidence in our brand. Please let us know how we can make things better for you, and we will do everything in our power to ensure that your next experience with Floom exceeds your expectations. Warm regards, Floom team
Posted 1 year ago
Had a great experience with Floom! Even though there was an issue with their delivery side, they were immediately emailing me and offering ways to help which I really appreciated.
Helpful Report
(Flowers & Plants Co) - Posted 1 year ago
Floom is rated 4.4 based on 21,566 reviews