Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

(THE FLOW) - Posted 1 year ago

“Easy to use and great service!”

Helpful Report

(Flower Of The World) - Posted 1 year ago

“There should be an adequate order update process as this is severly lacking, this offers peace of mind. The biggest issue when ordering flowers and choosing 'Sizes' is that what you receive never quite looks like the oder you place. I'll be honest in that my first and recent order qith Floom has been the closest to what I ordered to date so we will see how future orders are. For emxample the question below asked who made the delivery, this I have no idea. I'm purchsaing flower for my girlfriend in America so the service was smoothe and she loved her flowers and said the quality and freshness has been better than previous online vendors.”

Helpful Report

(Terminus 330) - Posted 1 year ago

“Great bouquet”

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(Getpotted City Flowers And Plants) - Posted 1 year ago

“I always use Floom and am constantly impressed by them. Best route for supporting independent florists and getting efficient flowers to your loved ones.”

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(Yasmine Florist) - Posted 1 year ago

“Amazing flowers from Flying Little Birds- our mom absolutely loved the arrangement and quality of the flowers!”

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(Flying Little Birds) - Posted 1 year ago

“Prompt delivery, beautiful flowers 🌸”

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(Flùr Flowers) - Posted 1 year ago

“Great service. Easy to use”

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(F For Flower) - Posted 1 year ago

“This is my second time using Floom to deliver flowers to my mum located in the UK (I am in Chicago, USA). I am always pleasantly surprised at how easy Floom makes this process, from choosing a design/bouquet, to the ease/relief of a smooth delivery. And so far each bouquet has been beautiful and lasted a long time. Thank you, Floom, for helping me celebrate my favorite person from afar.”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

“The flowers I ordered looked nothing like the pictures. I order light pink flowers and they sent fuschia and purple. I also ordered Lillie’s that were beautiful and wide open in the pictures but they arrived completely closed and almost looking dead. I was very disappointed.”

Helpful Report

(Noble Garden Florist Weho) - Posted 1 year ago

Dear Kelly, Thank you for taking the time to leave us a review. We are so sorry to hear that you were not happy with the flowers delivered. We could not find a formal complaint sent within 72 hours of delivery so we can chase this further for you. We would love to have you back and make things right for you, in future. Warm wishes, Floom Team

Posted 1 year ago

“Flowers look way beautiful in person than they look in the picture. They delivered flowers on time, and with care. It was last moment order and they did a good job. I would definitely order again in the future and recommend it to others.”

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(DeJa Vu Flowers) - Posted 1 year ago

“I ordered first time and no complaints at all. Everything was good.”

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(PM Flowers) - Posted 1 year ago

“good size, good flowers”

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(Inspired Florist) - Posted 1 year ago

“Flowers were wilted and did not look like the photo - were missing a few flowers. Overpriced for what the result was.”

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(Bloom Gallery Flowers) - Posted 1 year ago

Dear Ashley, Thank you very much for taking the time to provide us with your feedback. As we could not find a formal complaint made to us in our system, our colleagues got in touch with you via email so we can discuss this further. Warm wishes, Floom Team

Posted 1 year ago

“Received a dying flower and missing flower for my order, along with my delivery instructions being completely ignored. Floom declined to do anything about it. This isn't the first time, it's the 2nd and it's going to be the last as I'm taking my business elsewhere and never recommending this service. Expensive flowers should be 100%alive and looking like the price that was paid. If you can't hold up your end, a complaint with the BBB will filled. And your didn't keep your end.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Hi Antonio, Thank you for your review. We apologise for the delivery driver not following your delivery instructions during the delivery. Also thank you for emailing us regarding your order. We have taken a look at your order and from the images sent, all stems were included in your bouquet. We do apologise for the slight damage on the one flower. We have emailed you a discount code for the inconvenience during delivery and damge to one of the stems however if you want to discuss anything further with us, please do get back in touch with our customer support team via email, live chat or call.

Posted 1 year ago

“good stuff”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“Terrible, took money from my account before delivery then didn't deliver and said there would be a two day delay. Racket, will refer to consumer protection authority.”

Helpful Report

(Montpelier Flowers) - Posted 1 year ago

Dear Ruth, Thank you for taking the time to provide feedback on your experience with Floom. We sincerely appreciate your willingness to share your thoughts and concerns with us. We would like to apologise for the unfortunate circumstances you encountered. We understand that having your order delayed is not ideal. Please rest assured that this is not the level of service we strive to provide to our valued customers like yourself. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding. We strive to make things right and restore your trust in our services

Posted 1 year ago

“Beautiful snd unique arrangement. Glad to be supporting an independent florist!”

Helpful Report

(Green Fresh Florals + Plants) - Posted 1 year ago

“I have yet to see a bouquet in person, but my mother-in-law who lives overseas is always very complimentary. She says the flowers are consistently lovely, and they have been delivered on time with every order.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Awesome service from ordering to delivery! I’ve been a returning customer ever since”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews