Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My go to floral delivery, my favorite!!!”

Helpful Report

(BLOMST Los Angeles) - Posted 2 years ago

“Flowers are beautiful... Delivery was wonderful 👍”

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(PM Flowers) - Posted 2 years ago

“My friend sent me a picture of the flowers when they arrived and she said 'they are the nicest flowers she every recieved.'”

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(Folk Flowers) - Posted 2 years ago

“Lovely flowers and excellent service”

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(Clapham Flowers) - Posted 2 years ago

“All went well Packaging great Flowers natural”

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(Bouquets Flower Shop) - Posted 2 years ago

“I placed a same day order of a birthday bouquet about an hour and a half ago. It was delivered just now. It looked just like the image, is absolutely stunning and what a great price. Totally thrilled with the service. Thank you 👏🏻”

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Posted 2 years ago

“The bouquet I ordered came in time and the flowers were fresh and well-arranged. Will use Floom again!”

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(Pot Pourri Flowers) - Posted 2 years ago

“More gorgeous than I expected!”

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(Rachel Cho Floral Design) - Posted 2 years ago

“Flowers were beautiful and a delight to the recipient.”

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(Andrea's Flower Shop) - Posted 2 years ago

“False advertising. Photos do not represent product that is received. Cheap plastic substituted for vases shown on website. A total ripoff and not worth the money charged.”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

Dear Brian, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate hearing from our customers, and your input is invaluable as we continually strive to improve our services. Firstly, we would like to extend our sincerest apologies for the disappointmen you encountered . We understand how important it is for our customers to receive the products they expect and for them to match the photos presented on our website. It is truly regrettable that this was not the case for you, and we apologize for any inconvenience caused. We genuinely care about making things right and ensuring that you are completely satisfied with our services. Thank you for contacting us via our live chat so that we can look into this further for you. We are here to listen and make the necessary changes to ensure a better experience for you.

Posted 2 years ago

“Fantastic service. Great bunch of flowers and great price. Fast delivery and made my wife's day. Thanks.”

Helpful Report

(Apple Mint Florist) - Posted 2 years ago

“I have a very good experience with Foolm. Has used it a lot! Maybe it would be nice to get a message when the request of delivery time doesn’t wirk. I have requested morning delivery when I know the person will be away the rest of the day. Otherwise good an reliable service. Kind regards Anna-Karin”

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(Rose & Mary) - Posted 2 years ago

“The flowers were absolutely beautiful and they are now week old and they still look fresh. Could not be happier with this florist, will definitely be ordering again.”

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(Debbie Western Flowers) - Posted 2 years ago

“Lovely flowers, delivered as advised (in the hour slot provided on the morning), recipient very happy!”

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(Botanique Workshop) - Posted 2 years ago

“The flowers were amazing for the price.”

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(PM Flowers) - Posted 2 years ago

“Great customer service, very smooth purchase online, a pleaseure to deal with this florist. Recipient thrilled with her lovely surprise delivery for her birthday. Very pleased with the result.”

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(F For Flower) - Posted 2 years ago

“Website is clear and the order was good”

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(F For Flower) - Posted 2 years ago

“This was thw worst flower delivery seevice I've ever used. I've never seen a bouquet even at a grocery store that looked this bad. Completely unprofessional and borderline scam. Avoid. (Floom delivery in NYC, US)”

Helpful Report

(Flower Of The World) - Posted 2 years ago

Dear Jennifer, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into this for you and we could see that the flowers delivered were not bloomed upon delivery therefore the look difference. However, our colleagues have provided a 50% refund on the product price for the inconvenience caused. Warm wishes, Floom Team

Posted 2 years ago

“Always come through for me with excellent service xox”

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(Blooms By Cag) - Posted 2 years ago

“Beautifully packaged flowers that have lasted! Thank you for making my mum smile!”

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(BloomsyBox) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews