Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being a longtime employer of Floom, I was disappointed with my last experience and the lack of grace I was given with customer service.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

“I ordered a purple bouquet for my mum and she loves them, they look exactly like the photo! Will definitely be purchasing from here again”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“The flowers were lovely but there was NO sender name and NO message. Very disappointing !”

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(Flowers On The Ave) - Posted 2 years ago

Hello, Thank you for choosing Floom for your recent order and for taking the time to leave us a review. We have just taken a look at the order you placed with us and you didn't leave a gift message or a note to be delivered with this order. Gift messages are the only way a sender's information can be communicated to a recipient due to strict GDPR regulation currently enforced within the marketplace. We can appreciate how disappointing it can be when one takes the time and thought to send flowers and they aren't easily traced back or identified when received. We thank you for your custom and please do feel free to reach out to us directly if you need any assistance when adding a gift message in future.

Posted 2 years ago

“Flowers not as depicted. Disappointed.”

Helpful Report

(Le Jardin Rose) - Posted 2 years ago

Hello Martin, I am so sorry to hear that the flowers weren't as you expected. We always want to ensure customer satisfaction here at Floom and we are most disappointed to hear that, on this occasion, this wasn't the case. We'd appreciate some more information on how the flowers weren't as depicted so we can follow up with our florist partner. If you could possibly email us to support@floom.com with some additional details, we would love to help resolve this issue for you.

Posted 2 years ago

“Great service”

Helpful Report

(Flower Station) - Posted 2 years ago

“Hands down the best service, very quick and very easy to order. Btw my gf loved her flowers you guys did an amazing job 10/10 recommended”

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(Bosii's Flowers) - Posted 2 years ago

“Arrangement was so beautiful, she thought they cost a small fortune! So happy I found Floom!”

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(Floral Fantasy) - Posted 2 years ago

“Good service”

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(Floom Blooms) - Posted 2 years ago

“Same day delivery was good/helpful - but the flowers that were delivered were not the ones ordered/shown in the picture.”

Helpful Report

(Fioritalia) - Posted 2 years ago

Dear Stacy, Thank you for taking the time to provide us with your review. We are sorry to hear that you were not happy with the flowers delivered. As we could not see any complaint made to us, our colleagues got in touch with you via email to discuss this further. Warm wishes, Floom Team

Posted 2 years ago

“Clapham flowers were great! Beautiful and hand wrote the cards! 🤘🏽”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Easy from start to finish and flower bouquet arrived as described”

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(PM Flowers) - Posted 2 years ago

“I got some great brownie points for a last minute flower delivery - they were beautiful and the process was super smooth. Thank you Floom.”

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(Bursting Bud) - Posted 2 years ago

“Perfect ...”

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(Daily Flowers) - Posted 2 years ago

“Just received flowers from Floom. What a rip off! For the price of a dozen + roses I got a wilted little bundle that looked like someone had picked them in a nearby field. Many of the blooms were spent and needed to be cut off. Just awful.”

Helpful Report

Posted 2 years ago

Hello Paula,  We do appreciate all feedback received here at Floom! Our partner florists work hard to create and provide beautiful bouquets, we are sorry to learn that upon delivery your flowers were received in a less than perfect condition. It is not of our usual standards, however, as flowers are delicate and fragile regrettably they suffered during transit to you. We have been in contact with the sender of your order to address these issues raised to us. Thank you for taking the time to leave a review for Floom.

Posted 2 years ago

“Excellent🌸”

Helpful Report

(Floritta) - Posted 2 years ago

“Quick and easy to use, with lots of variety.”

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(Dragonfly Floristic) - Posted 2 years ago

“On Time and a pretty plant.”

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(BloomsyBox) - Posted 2 years ago

“excellent service and beautiful arrangment of flowers”

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(Clapham Flowers) - Posted 2 years ago

“Great service, delivered on time and the flowers were in perfect condition with quality presentation.”

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(Matriarch) - Posted 2 years ago

“prompt, great options, nation wide”

Helpful Report

(Wood And Wine) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews